Summary
Overview
Work History
Education
Skills
Residential Address
Languages
Personal Information
Timeline
Generic

Rofhiwa Engrid Makwarela

Pretoria, Gauteng

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

16
16
years of professional experience

Work History

Call Centre Agent

Pinnacle Health solutions
  • Inbound & Outbound calls

Chat Moderator

Emoderators
03.2023 - Current
  • Increased user satisfaction with timely and professional responses to inquiries and concerns.
  • Improved cross-functional communication with other departments to address technical issues affecting the user experience.
  • Enhanced user experience by monitoring chat rooms and enforcing community guidelines.
  • Ensured smooth operation during high-traffic periods by effectively prioritizing tasks based on urgency and importance.

Admin Assistant

j-sign communication
01.2012 - 02.2015
  • Customer service, clerical tasks, various office administration duties

Chat Moderator

Cloudworkers
11.2018 - 02.2023
  • Assisted in maintaining a positive online environment through active moderation of chat discussions.
  • Increased user satisfaction with timely and professional responses to inquiries and concerns.
  • Promoted adherence to platform policies by educating users on appropriate behavior and etiquette.
  • Streamlined moderation processes, allowing for quicker resolution of user issues.

Esl Teacher

Tangwai English comprehensive school
01.2011 - 01.2012
  • Teaching English as a second language

Intern

Harvey World Travel Sunnyside
01.2009 - 01.2010
  • Bookings, Secretary

Assistant

Langi General and Trading
01.2008 - 01.2010
  • Purchasing, Sourcing, Delivery and Catering

Education

No Degree -

College Campus
Diploma In Caregiving

College Campus
01.2010

Galileo Southern Africa
Johannesburg
01.2009

Pragmatic College
01.2003

Skills

  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving

Residential Address

89 Bergkaree. olympus.Pretoria

Languages

English

Personal Information

  • ID Number: 8412270396087
  • Health Status: GOOD
  • Criminal Record: NONE
  • Date of Birth: 12/27/84
  • Gender: Female
  • Nationality: SOUTH AFRICAN
  • Marital Status: Single
  • Religion: CHRISTAIN

Timeline

Chat Moderator

Emoderators
03.2023 - Current

Chat Moderator

Cloudworkers
11.2018 - 02.2023

Admin Assistant

j-sign communication
01.2012 - 02.2015

Esl Teacher

Tangwai English comprehensive school
01.2011 - 01.2012

Intern

Harvey World Travel Sunnyside
01.2009 - 01.2010

Assistant

Langi General and Trading
01.2008 - 01.2010

Call Centre Agent

Pinnacle Health solutions

No Degree -

College Campus

College Campus

Galileo Southern Africa

Pragmatic College

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Rofhiwa Engrid Makwarela