Rofhiwa Engrid Makwarela
Pretoria, Gauteng
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Call Centre Agent
Pinnacle Health solutions
- Inbound & Outbound calls
Chat Moderator
Emoderators
03.2023 - Current
- Increased user satisfaction with timely and professional responses to inquiries and concerns.
- Improved cross-functional communication with other departments to address technical issues affecting the user experience.
- Enhanced user experience by monitoring chat rooms and enforcing community guidelines.
- Ensured smooth operation during high-traffic periods by effectively prioritizing tasks based on urgency and importance.
Admin Assistant
j-sign communication
01.2012 - 02.2015
- Customer service, clerical tasks, various office administration duties
Chat Moderator
Cloudworkers
11.2018 - 02.2023
- Assisted in maintaining a positive online environment through active moderation of chat discussions.
- Increased user satisfaction with timely and professional responses to inquiries and concerns.
- Promoted adherence to platform policies by educating users on appropriate behavior and etiquette.
- Streamlined moderation processes, allowing for quicker resolution of user issues.
Esl Teacher
Tangwai English comprehensive school
01.2011 - 01.2012
- Teaching English as a second language
Intern
Harvey World Travel Sunnyside
01.2009 - 01.2010
- Bookings, Secretary
Assistant
Langi General and Trading
01.2008 - 01.2010
- Purchasing, Sourcing, Delivery and Catering
Education
No Degree -
College Campus
Diploma In CaregivingCollege Campus
01.2010
Galileo Southern Africa
Johannesburg01.2009
Pragmatic College
01.2003
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
Residential Address
89 Bergkaree. olympus.Pretoria
Languages
English
Personal Information
- ID Number: 8412270396087
- Health Status: GOOD
- Criminal Record: NONE
- Date of Birth: 12/27/84
- Gender: Female
- Nationality: SOUTH AFRICAN
- Marital Status: Single
- Religion: CHRISTAIN
Timeline
Chat Moderator
Emoderators
03.2023 - Current
Chat Moderator
Cloudworkers
11.2018 - 02.2023
Admin Assistant
j-sign communication
01.2012 - 02.2015
Esl Teacher
Tangwai English comprehensive school
01.2011 - 01.2012
Intern
Harvey World Travel Sunnyside
01.2009 - 01.2010
Assistant
Langi General and Trading
01.2008 - 01.2010
Call Centre Agent
Pinnacle Health solutions
No Degree -
College Campus
College Campus
Galileo Southern Africa
Pragmatic College