Portia Sintsili
CAPE TOWN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
1
1
year of professional experience
7
7
years of post-secondary education
2
2
Certificates
Work History
Call Centre Agent
Altron Bytes People Solutions
12.2020 - 11.2021
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Responded to customer calls and emails to answer questions about products and services.
Education
Oakland High School
01.2011 - 05.2015
Accountancy - undefined
Cape Peninsula University of Technology
01.2016 - 05.2018
National Diploma Internal Auditing - undefined
Cape Peninsula University of Technology
01.2019 - 05.2019
SAP Short Course - undefined
Cape Peninsula University of Technology
11.2019 - 05.2019
undefined
National Certificate: Contact Centre and Business Process Outsourcing NQF3
12.2020 - 05.2021
Bachelor of Science - Internal Auditing
University Of South Africa
Cape Town, South Africa 04.2001 -
Skills
Computer skills
Personal Information
- Date of Birth: 04/02/1998
- Nationality: South African
- Driving License: No
Languages
English
References
- Tabetha-Harambee, 0795774710
- Anele Peter, 0763022985
- Charnel-Altron, 0618943452
- Tshephisho-Sassa, 0792221077
Extracurricular Activities
Isixhosa Fund Raiser, Oaklands High School, Cape Town, 06/2015, 10/2015 Soccer player, Oaklands High School, Cape Town, 01/2011, 11/2012
Investigating,listening to music and exercise
I am a person who likes to investigate things, equipped my self with a new information. listening to music before I start my day to make the day more positive and productivity. Going to the gym the release my stress levels and working on my body and mind so that I don't easily get exhausted.
Certification
SAP Certificate
Accomplishments
My greatest accomplishment is probably making it through my senior year at the university. I had the very difficult past years after I lost my late father due to the shooting. I was still busy with my learnership under the SASSA programme and I have managed to work well and under pressure without delaying any tasks that were given to me instead I pushed my self to the top.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
Team member in the Harambee campaign
Admin for the club called Cape Town Liverpool FC
Work Preference
Work Type
Full TimeInternshipWork Location
On-SiteRemoteImportant To Me
Team Building / Company RetreatsPersonal development programsCompany CultureHealthcare benefitsWork-life balanceCareer advancementFlexible work hoursQuote
The way to get started is to quit talking and begin doing.
Walt Disney
Software
Computer skills
Interests
Helping others and giving back to community Going out to explore and learning new things
Timeline
Call Centre Agent
Altron Bytes People Solutions
12.2020 - 11.2021
undefined
National Certificate: Contact Centre and Business Process Outsourcing NQF3
12.2020 - 05.2021
SAP Short Course - undefined
Cape Peninsula University of Technology
11.2019 - 05.2019
National Diploma Internal Auditing - undefined
Cape Peninsula University of Technology
01.2019 - 05.2019
Accountancy - undefined
Cape Peninsula University of Technology
01.2016 - 05.2018
Oakland High School
01.2011 - 05.2015
Bachelor of Science - Internal Auditing
University Of South Africa
04.2001 -
SAP Certificate
National certificate: Contact centre
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