Microsoft office proficient
RODGERS MAGODO MWANZA
SOMMELIER
Randburg,Johannesburg,GP
Summary
Personable and attentive with deep interest in wine and customer service. Possesses foundational knowledge of wine varieties and their characteristics, complemented by strong communication skills and ability to create inviting atmosphere. Committed to enhancing guests' dining experiences through exceptional service and wine recommendations.
Organised, independent worker with strong time management skills. Detail-oriented and learns new tasks quickly. Possesses excellent memory and aptitude for calculations.
Overview
8
8
years of professional experience
1
1
Certificate
1
1
WSET LEVEL 2 CERTIFIED SOMMELIER
Work History
Wine Waiter
SILVERSEA CRUISES LTD
06.2024 - 12.2024
- Provided exceptional customer service by attentively listening to guests'' needs and promptly addressing any concerns or requests.
- Facilitated private tasting events for guests, showcasing a curated selection of wines tailored to their preferences.
- Implemented effective strategies for upselling higher-priced wines, contributing to increased revenue growth.
- Contributed to team success by consistently supporting fellow staff members, sharing knowledge, and offering assistance when needed.
- Maintained an organized and visually appealing wine display, attracting customers'' attention and promoting sales.
Assistant Sommelier/ Waiter
RIBOVILLE BOUTIQUE HOTEL AND RESTAURANT
11.2020 - 05.2024
- Monitor employee and patron activities
- Greet guests, escort them to their seats, and present them with menus and wine lists
- I sometimes check and receive deliveries of wines.
- Trained and mentored employees to maximise team performance.
- Collaborated with team members to achieve target results.
- Achieved service time and quality targets.
- Developed excellent working knowledge of industry trends and improvements in processes.
- Maximised customer engagement and satisfaction by delivering excellent customer service.
- Demonstrated outstanding product knowledge to achieve high customer satisfaction levels.
- Thrived in fast-paced environment with energy and enthusiasm.
- Handled customer concerns and escalated major issues to management.
- Elevated dining experience offered at our establishment by introducing innovative ideas such as themed tasting nights or limited-time promotions featuring unique wines.
Waiter
Marble Restaurant
01.2017 - 09.2020
- Provided excellent customer service, maintaining quality control of dining area by making sure that glasses on the table were sparkling clean
- Making some wine and food recommendations to guests to ensure they have an unforgettable dining experience.
- Greeted new customers, answered initial questions and took drink orders.
- Arranged alternative selections for guests with food allergies through careful collaboration with kitchen teams.
- Checked on designated tables at appropriate intervals to refill drinks, respond to requests and receive customer feedback.
- Resolved customer complaints promptly, escalating larger operational concerns to management.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Informed guests of daily specials and menu offerings to facilitate decisions on starters, mains and desserts.
- Performed additional tasks to keep dining room running smoothly.
- Enquired about guest satisfaction, anticipated additional needs and happily fulfilled ad-hoc requests.
- Upsold, cross-sold and recommended additional items to customers to grow restaurant sales.
- Cleared and reset tables with clean service ware to uphold faultless restaurant standards.
- Polished glassware, cutlery, china and flatware and stored accordingly.
- Stayed up to date on menu changes.
- Proactively helped waiters with various tasks when requested, completing in a timely and efficient manner.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
Education
Wines
Wine And Spirit Education Trust (WSET LEVEL 2)
London01-2025
Junior Sommelier Certificate -
South African Sommeliers Association
Cape Town, South Africa01-2022
Cape Wine Academy Certificate in Wines -
Cape Wine Academy
Cape Town, South Africa01-2015
No Degree - Diploma in Human Resources Management
Institute of People Management of Zimbabwe
Bulawayo 04.2001 -
Skills
Beverage management skills
References
References: Brian Nhlanhla Mahlangu -Sommelier/Senior Manager - Riboville Boutique Hotel & Restaurant +2711 234 2456
Greatjoy Moyo - Food and Beverage Manager-Four Seasons Hotel The Westcliff, Johannesburg +27 11 481 6000
Certification
WSET LEVEL 2 CERTIFIED SOMMELIER
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Supervised team of 32 waiting staff members.
- Customer Relations - Earned high marks for customer satisfaction on the cruise ship.
Affiliations
- South African Sommelier Association
- Institute of People Management of Zimbabwe
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Software
Timeline
Wine Waiter
SILVERSEA CRUISES LTD
06.2024 - 12.2024
Assistant Sommelier/ Waiter
RIBOVILLE BOUTIQUE HOTEL AND RESTAURANT
11.2020 - 05.2024
Waiter
Marble Restaurant
01.2017 - 09.2020
No Degree - Diploma in Human Resources Management
Institute of People Management of Zimbabwe
04.2001 -
Wines
Wine And Spirit Education Trust (WSET LEVEL 2)
Junior Sommelier Certificate -
South African Sommeliers Association
Cape Wine Academy Certificate in Wines -
Cape Wine Academy
Languages
English
Advanced (C1)
Interests
Wine tasting and interacting with different people from all over the world
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