Summary
Overview
Work History
Education
Skills
References
Accomplishments
Timeline
Generic
ROCHELLE R JACOBS

ROCHELLE R JACOBS

Pretoria

Summary

Dedicated Customer Service Support professional with over five years of experience in logistics and supply chain management. Skilled in inventory management, stock allocation, and distribution processes. Proven ability to build and maintain strong relationships. Highly organized and detail-oriented with a track record of successfully managing complex projects and meeting deadlines. Adept at analyzing data and implementing process improvements to enhance operational efficiency. Skilled in budget management and support strategic decision-making.

Overview

28
28
years of professional experience
2
2
Languages

Work History

Stock Controller

Mercedes-Benz SA
10.2023 - Current
  • Stock Allocation and Management
  • Allocate stock to dealerships and distribution centers based on demand forecasts and sales targets.
  • Monitor inventory levels and adjust allocations as necessary, ensuring optimal stock levels.
  • Collaborate with Sales and Production teams to ensure timely replenishment of stock.
  • Age Stock Measurement and Management
  • Regularly monitor and analyze age stock to identify slow-moving or obsolete inventory.
  • Implement strategies to release age stock, such as promotions, discounts, or write-offs.

Ordering and Logistics Administrator

Mercedes-Benz SA
10.2020 - 09.2023
  • Adherence to National Distribution Policy
  • Ensured compliance with National Distribution Policy during allocation, ordering, and distribution processes.
  • Collaborated with dealerships and distribution centers to ensure adherence to policy guidelines.
  • Control and Monitoring of Systems
  • Monitored and controlled systems used for both overseas and local processes.
  • Ensured accurate and timely tracking of logistics and ordering activities.

Sales Reporting/Products Administrator

Mercedes-Benz SA
12.2015 - 09.2020
  • Sales Reporting
  • Prepared monthly, quarterly, and ad-hoc reports on sales performance.
  • Analyzed sales data to identify trends and opportunities for improvement.
  • Collaborated with Sales and Marketing teams to develop strategies based on report findings.
  • Prospect Management
  • Managed prospect lists and followed up on leads generated by marketing campaigns.
  • Collaborated with Sales teams to convert prospects into customers.


Product Administrator:


  • Facilitated specification meetings, leveraging data insights to align vehicle configurations with customer and market needs.
  • Conducted market and competitor analysis to guide product positioning
  • Managed master data and pricing structures across systems (GO, SWT), ensuring accuracy and compliance throughout each model year.
  • Coordinated cross-functional product processes, identifying and resolving product-related challenges across departments.

Debtors Administrator

Mercedes-Benz SA
06.2008 - 12.2013
  • Financial Management
  • Managed debtors accounts for FNA/MBSA, ensuring proper invoicing and collections.
  • Collaborated with Finance teams to ensure MBSA's financial health.
  • Compliance and Tracking
  • Ensured compliance with regulations.
  • Conducted FCXA testing.

Credit Controller

Sanlam
06.2000 - 06.2008
  • Payment Collection and Processing
  • Processed payments and collections from clients.
  • Ensured timely and accurate processing of payments and collections.
  • Client Relationship Management
  • Developed and maintained relationships with clients and brokers.
  • Ensured quality service and provided solutions to clients as needed.

Credit Controller

Guardian National Insurance
12.1998 - 06.2000
  • Debtors Collections Management
  • Collected outstanding payments from relevant parties.
  • Ensured timely and accurate processing of collections and commissions.
  • Premiums and Claims Collection
  • Processed premiums and claims collections and ensured timely payments.

Finance and Media Assistant

STATS SA
05.1998 - 11.1998
  • Finance and Media Assistance
  • Assisted in finance and media-related tasks.
  • Collaborated with teams to ensure smooth operations.
  • Fingerprinting
  • Conducted fingerprinting for Census.

Education

Advance Diploma - Business Management

Damelin
Pretoria, South Africa
05.2005

Diploma - Practical Accounting

Damelin
Johannesburg, South Africa
06.2004

Diploma - Bookkeeping

Damelin
Pretoria, South Africa
06.2003

Senior Certificate -

Eersterus Secondary High School
Pretoria, South Africa
12.1997

Skills

  • Attention to detail
  • Creativity
  • Data analysis
  • Project management
  • Communication
  • Industry knowledge
  • Problem-solving
  • Networking
  • Leadership
  • Teamwork
  • Customer Service
  • Technical troubleshooting

References

  • Earl Aroonie, Team Manager, Mobile: +27 61 4627172, earl.aroonie@mercedes-benz.com, Mercedes-Benz SA
  • Marnus Van vollenstee. Team Manager, Mobile: +27 81 7321639, marnus.van_vollenstee@mercedes-benz.com, Mercedes-Benz SA

Accomplishments

  • Streamlined Sales Reporting Process
  • Implemented a new sales reporting process that reduced reporting time by 30% and improved accuracy.
  • Inventory Management Improvements
  • Developed and implemented inventory management strategies that reduced stock discrepancies by 25%.
  • Project Management Support
  • Provided project management support for various initiatives, ensuring timely completion and successful outcomes.
  • Customer Relationship Management
  • Built and maintained strong relationships with key customers, resulting in increased customer satisfaction and loyalty.
  • Collaboration and Teamwork
  • Collaborated with cross-functional teams to achieve common goals and improve operational efficiency.

Timeline

Stock Controller

Mercedes-Benz SA
10.2023 - Current

Ordering and Logistics Administrator

Mercedes-Benz SA
10.2020 - 09.2023

Sales Reporting/Products Administrator

Mercedes-Benz SA
12.2015 - 09.2020

Debtors Administrator

Mercedes-Benz SA
06.2008 - 12.2013

Credit Controller

Sanlam
06.2000 - 06.2008

Credit Controller

Guardian National Insurance
12.1998 - 06.2000

Finance and Media Assistant

STATS SA
05.1998 - 11.1998

Diploma - Practical Accounting

Damelin

Diploma - Bookkeeping

Damelin

Advance Diploma - Business Management

Damelin

Senior Certificate -

Eersterus Secondary High School
ROCHELLE R JACOBS