ROBERT BROWN
Alberton
Summary
I am a results-driven and adaptable professional with over 15 years of experience in sales, data analysis, and business process improvement. With 9 years of expertise in data analysis and advanced proficiency in Power BI, I bring a strong foundation in business analysis, finance, and administration. I specialize in identifying business needs, leveraging data-driven insights to optimize processes, and translating complex data into clear, actionable strategies. My proven track record in enhancing sales strategies, managing stakeholder relationships, and improving operational efficiency positions me to support organizational success and drive informed decision-making.
Overview
20
20
years of professional experience
Work History
CUSTOMER SALES COORDINATOR
Novodecor by Surforma
03.2020 - Current
- Company Overview: Industry: Building and Construction
- Conduct in-depth data analysis using Power BI to generate actionable business insights, identify trends, and support data-driven decision-making for sales and operational improvements
- Develop and optimize business processes, ensuring alignment with company objectives and improving efficiency across sales order management and distribution planning
- Map and document business processes, identifying opportunities for improvement and streamlining operations to reduce costs and enhance productivity
- Collaborate with cross-functional teams to define business requirements, translate them into technical specifications, and ensure alignment with organizational goals
- Analyze customer feedback and sales data to identify key performance drivers, resulting in actionable insights for product improvement and service enhancement
- Prepare and present detailed reports on sales performance, operational efficiency, and customer satisfaction to management and stakeholders, enabling informed decision-making
- Monitor and evaluate operational performance, tracking metrics such as OTIF (On-Time In-Full) delivery rates and identifying root causes of inefficiencies to implement targeted solutions
- Industry: Building and Construction
CUSTOMER SERVICES REPRESENTATIVE
Sonae Arauco South Africa
05.2016 - 02.2020
- Managed end-to-end sales order processing, ensuring timely and accurate capture of board and timber orders in compliance with business standards
- Optimized pricing and discount application, overseeing customer orders, back orders, and credit limits to prevent overtrading and ensure profitability
- Coordinated distribution planning with transporters, ensuring on-time deliveries and mitigating financial risks by monitoring customer credit limits
- Enhanced customer communication by addressing out-of-stock situations, providing product information, and resolving complaints to maintain high customer satisfaction
- Achieved consistent sales and operational targets, meeting budget and gross profit (GP) goals while supporting Key Account Managers with strategic account management
- Earned recognition for excellence, achieving 100% KPI performance for three consecutive years, demonstrating a strong commitment to service and operational efficiency
INTERNAL SALES EXECUTIVE
DPI Plastics (Pty) Ltd
04.2012 - 04.2016
- Promoted PVC pipes and fittings to customers in the plumbing, civil, and building industries, driving increased sales and expanding market presence
- Conducted data analysis and cleaned up customer data, generating reports to support sales strategies and improve customer insights
- Developed new business by sourcing and acquiring clients, contributing to business growth and expanding the customer base
- Managed key accounts, providing personalized service to ensure customer satisfaction and retention, fostering long-term relationships
- Processed orders and generated quotations, negotiating competitive pricing and discounts to meet customer needs and close sales
- Consistently achieved sales targets, meeting budget and GP goals while assisting External Sales Representatives and coordinating follow-ups on deliveries
- Earned the highest mark in the sales department (with distinction) for the UNISA Sales and Marketing course in 2014, funded by the company
INTERNAL SALES CONSULTANT
Cape Coaters (Pty) Ltd
04.2008 - 03.2012
- Sourced new clients through cold calling and proactive sales efforts, driving business growth and expanding the customer base
- Managed key accounts, ensuring excellent customer service, maintaining customer records, and consistently exceeding monthly sales targets
- Processed orders for both cash and account clients, ensuring timely follow-up on deliveries and efficient order fulfilment
- Negotiated pricing and discounts with customers, providing product information and generating quotations to close sales
- Maintained stock levels by coordinating orders with other branches, ensuring consistent product availability and meeting customer demands
- Exceeded sales targets by R2 million in July 2008, demonstrating strong sales performance and a commitment to business growth
INTERNAL SALES EXECUTIVE
PartServe Channel Support
02.2007 - 03.2008
- Processed orders for IT parts, hardware, and consumables, ensuring timely invoicing and follow-up on deliveries
- Sourced new clients via cold calling and visits, promoting products, generating quotations, and assisting walk-in customers
ESTATE AGENT
Chas Everitt International
05.2006 - 01.2007
- Cold called and sourced properties, marketed listings, and compiled property evaluations
- Coordinated transactions, including conveyancing, bond grants, and liaised with banks to ensure smooth processes
CUSTOMER SERVICES EXECUTIVE
Yell Group Ltd (UK)
05.2005 - 03.2006
- Cold called potential clients for free listings and paid advertising, while managing relationships and updating the business database
- Handled queries and complaints, performed data analysis, performed data clean ups and supported business information collection
- Ranked top in the team, achieving targets 90% of the time
Education
Bachelor of Commerce - Business Management
University of South Africa(UNISA)
01.2023
Grade 12 (Matric with Exemption) -
Damelin College
Johannesburg01.2004
Skills
- Business Analysis
- Business Management
- Data Analysis
- Business Process Improvement
- Supply Chain Operations
- Finance
- Economics
- Sales Processes
- Process Mapping
- Forex Trading & Market Analysis
- Price Action Strategies
- Risk Management
- Technical Analysis
- SAP ERP
- Sage X3
- Microsoft Power BI
- Microsoft Excel (Advanced)
- SQL
- Pastel Evolution
- Syspro
- Baan ERP
- Microsoft Office Suite (Word, PowerPoint, Outlook)
- Meta Trader 4
- Stakeholder Engagement
- Attention to Detail
- Problem-Solving
- Time Management
- Organizational Skills
- Customer Relationship Management (CRM)
Personal Information
- ID Number: 8307015078083
- Driving License: EB
Timeline
CUSTOMER SALES COORDINATOR
Novodecor by Surforma
03.2020 - Current
CUSTOMER SERVICES REPRESENTATIVE
Sonae Arauco South Africa
05.2016 - 02.2020
INTERNAL SALES EXECUTIVE
DPI Plastics (Pty) Ltd
04.2012 - 04.2016
INTERNAL SALES CONSULTANT
Cape Coaters (Pty) Ltd
04.2008 - 03.2012
INTERNAL SALES EXECUTIVE
PartServe Channel Support
02.2007 - 03.2008
ESTATE AGENT
Chas Everitt International
05.2006 - 01.2007
CUSTOMER SERVICES EXECUTIVE
Yell Group Ltd (UK)
05.2005 - 03.2006
Bachelor of Commerce - Business Management
University of South Africa(UNISA)
Grade 12 (Matric with Exemption) -
Damelin College
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