Riydaah Harris
Logistics Driver
Cape Town
Summary
Proven F&B Expert from AC Marriot Hotel, adept in enhancing guest experiences and upselling, demonstrated exceptional problem-solving and excellent communication skills. Collaborated effectively, ensuring high standards of sanitation and customer satisfaction. Skilled in inventory control and cash handling, showcasing a blend of hard and soft skills critical for boosting sales and fostering loyalty.
Overview
3
3
years of professional experience
Work History
Logistics Driver
Cloud Logistics
Cape Town, South Africa
07.2024 - Current
- Safeguarded company assets by securing cargo during transport and promptly addressing any potential hazards or issues that arose.
- Enhanced customer satisfaction through timely deliveries and clear communication.
- Maintained accurate records of miles driven, fuel expenses, and delivery details for proper cost tracking and reporting.
- Increased customer satisfaction with proactive communication regarding potential delays.
- Improved delivery efficiency by planning and executing optimized route strategies.
- Minimized downtime between deliveries by quickly adapting to changing route assignments as needed.
- Expedited loading/unloading processes by efficiently organizing cargo in the truck for seamless pick-up/drop-off operations.
F&B Expert
AC Marriot Hotel
Cape Town, South Africa
02.2023 - 02.2024
- Mastered menu knowledge to provide informed recommendations, leading to increased upselling opportunities.
- Collaborated with kitchen staff to ensure accurate preparation and presentation of special dietary requests.
- Supported colleagues during peak hours by assisting with bussing tables or running food when necessary.
- Adhered to strict sanitation guidelines, reducing the risk of foodborne illnesses among patrons and staff members alike.
- Continuously refined serving techniques to adhere to industry standards while delivering top-notch guest experiences.
- Maintained a clean and organized dining area, enhancing overall guest experience.
- Ensured proper cash handling procedures were followed, maintaining accountability for all transactions processed during shifts.
- Resolved customer complaints in a professional manner, resulting in satisfied guests and minimizing negative feedback.
Sales Agent
Vacs Africa Call Centre
Cape Town, South Africa
09.2022 - 01.2023
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Assisted call-in customers with questions and orders.
- Worked an international and local campaign.
Vehicle Administration (Voluntary)
SAPS
Cape Town, South Africa
03.2021 - 05.2021
- Completed data input support for various office administration systems.
- Kept track of vehicles coming in and moving out of office.
- Tyre changes and maintenance of vehicles.
Education
National Senior Certificate -
Gardens Commercial High School
Cape Town, South Africa2020
BA Sports And Recreational Sciences - Sports Science, Psychology
University of Western Cape
Cape Town, South AfricaSkills
Code B Licensed Driver
Languages
English
Afrikaans
Timeline
Logistics Driver
Cloud Logistics
07.2024 - Current
F&B Expert
AC Marriot Hotel
02.2023 - 02.2024
Sales Agent
Vacs Africa Call Centre
09.2022 - 01.2023
Vehicle Administration (Voluntary)
SAPS
03.2021 - 05.2021
National Senior Certificate -
Gardens Commercial High School
BA Sports And Recreational Sciences - Sports Science, Psychology
University of Western Cape
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