Riydaah Harris
Logistics Driver
Cape Town
Summary
Proven F&B Expert from AC Marriot Hotel, adept in enhancing guest experiences and upselling, demonstrated exceptional problem-solving and excellent communication skills. Collaborated effectively, ensuring high standards of sanitation and customer satisfaction. Skilled in inventory control and cash handling, showcasing a blend of hard and soft skills critical for boosting sales and fostering loyalty.
Overview
3
3
years of professional experience
Work History
Logistics Driver
Cloud Logistics
Cape Town, South Africa
07.2024 - Current
- Safeguarded company assets by securing cargo during transport and promptly addressing any potential hazards or issues that arose.
- Enhanced customer satisfaction through timely deliveries and clear communication.
- Maintained accurate records of miles driven, fuel expenses, and delivery details for proper cost tracking and reporting.
- Increased customer satisfaction with proactive communication regarding potential delays.
- Improved delivery efficiency by planning and executing optimized route strategies.
- Minimized downtime between deliveries by quickly adapting to changing route assignments as needed.
- Expedited loading/unloading processes by efficiently organizing cargo in the truck for seamless pick-up/drop-off operations.
F&B Expert
AC Marriot Hotel
Cape Town, South Africa
02.2023 - 02.2024
- Mastered menu knowledge to provide informed recommendations, leading to increased upselling opportunities.
- Collaborated with kitchen staff to ensure accurate preparation and presentation of special dietary requests.
- Supported colleagues during peak hours by assisting with bussing tables or running food when necessary.
- Adhered to strict sanitation guidelines, reducing the risk of foodborne illnesses among patrons and staff members alike.
- Continuously refined serving techniques to adhere to industry standards while delivering top-notch guest experiences.
- Maintained a clean and organized dining area, enhancing overall guest experience.
- Ensured proper cash handling procedures were followed, maintaining accountability for all transactions processed during shifts.
- Resolved customer complaints in a professional manner, resulting in satisfied guests and minimizing negative feedback.
Sales Agent
Vacs Africa Call Centre
Cape Town, South Africa
09.2022 - 01.2023
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Assisted call-in customers with questions and orders.
- Worked an international and local campaign.
Vehicle Administration (Voluntary)
SAPS
Cape Town, South Africa
03.2021 - 05.2021
- Completed data input support for various office administration systems.
- Kept track of vehicles coming in and moving out of office.
- Tyre changes and maintenance of vehicles.
Education
National Senior Certificate -
Gardens Commercial High School
Cape Town, South Africa2020
BA Sports And Recreational Sciences - Sports Science, Psychology
University of Western Cape
Cape Town, South AfricaSkills
Code B Licensed Driver
Creative thinking and Artistic approach
Positive attitude towards learning and Growing
Resilient and Perseverant
Social media and Tech savvy Skills
Software Proficiency
Teamwork and Collaboration
Flexible and Adaptable
Languages
English
Afrikaans
Timeline
Logistics Driver
Cloud Logistics
07.2024 - Current
F&B Expert
AC Marriot Hotel
02.2023 - 02.2024
Sales Agent
Vacs Africa Call Centre
09.2022 - 01.2023
Vehicle Administration (Voluntary)
SAPS
03.2021 - 05.2021
National Senior Certificate -
Gardens Commercial High School
BA Sports And Recreational Sciences - Sports Science, Psychology
University of Western Cape