Rivash Jeyram

• Analyzed market trends and competitor activity to identify new business opportunities and areas for growth (KZN).
• Provide product training for Agents across KZN to increase footprint of DAB in the prescribed area.
• Launched new products successfully within the assigned territory by executing well-designed launch plans tailored specifically for each product line.
• Develop new business in each product segment for each sector , Domestic , residential and commercial.
• Managing the area within the Budget parameters provided by head office.
• Developed comprehensive territory plans that ensured efficient allocation of resources and maximized productivity for the entire area.
• Achieved consistent annual revenue growth by continuously monitoring performance metrics and adjusting strategies accordingly.
• Meeting Consulting engineers to work and provide technical expertise in booster application projects. (Develop new business).
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Work on strategies with Agents in the area to ensure growth and profitability for both parties.

-Expanded customer base through cold calling, networking, and relationship building.

-Increased sales revenue by identifying and targeting high-potential accounts.

-Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.

-Implemented CRM tools to track customer interactions and sales progress.

-Provide technical support on the product line and the applications in the manufacturing sector.

-Negotiated prices, terms of sales and service agreements.

-Built relationships with Key accounts and developed new business with Leads and potential businesses.

-Developing sales and maintaining a relationship with new and existing customers.

-Providing technical knowledge and efficient service to the industrial manufacturing plants in KZN.

-Managed a large client portfolio, ensuring timely follow-up on leads and addressing any issues or concerns effectively.

-Proactively identified new business opportunities by researching market trends and competitor activities.

-Conducted product presentations, demos, and trainings to demonstrate value proposition to prospective customers.

-Ensuring customer satisfaction in many areas , providing the best possible advise and guiding customers to wise engineering solutions.

-Develop new business and have B2B meetings with potential prospects.

-Participated in industry trade shows, conferences, and networking events to expand professional network and increase brand visibility.

-Handled inbound prospect calls to provide product information, answer questions and resolve purchase hesitations.

-Developed working relationships with partners to merge and exchange consumer information and marketing data.

-Supported external sales representatives by preparing necessary documentation for presentations and proposals while maintaining a clear understanding of all relevant project details throughout each stage of the sale cycle.

-Identified consumer interests and key market identifies for new accounts.

-Managing and escalating enquires on Syspro.

-Receive inbound customer sales inquiries and provide quotations , product support , service information and costing structure.

-Process sales orders and arrange the dispatch and administration of products.

-Receive manage and escalate customer complaints related to the companies product line.

-Work on a ERP system such as Kerridge and Syspro.

-Handle key accounts in the sugar mill and paper pulp industry (industrial).

-Assist the the external sales team by preparing quotes and assisting with tender or proposals.

-Determining stock level policy and implementing inventory control.

-Ensure follow-up of all sales activities,customer interactions and transactions and overall excellent customer service.

-Manage outbound calls and communications.

-Achieve daily and monthly targets.

-Upsell products and services offered by first call.

-Engage with UK customers and provide excellent service.

-Maintain excellent customer relationships.

-Worked within designated UK hours.

-Assist customers in their shopping experience.

-Enable access to products and process transactions.

-Answer customer questions and resolve complaints.

-Provide superior service.