RITHIE MAHARAJ

• Works remotely when needed
• Manage shipping and delivery of materials.
• Manage Inventory and maintain communication with carriers.
• Organize the storage and distribution.
• Ensure the correct products are delivered at the correct locations on time.
• Maintaining a good relationship with retailer stores.
• Managing stock control.
• Managing system updates (CRM Dymanic 365)
• Responding to customer queries(via mail and calls)
• Working with petty cash
• Manager to drivers, Office assistance and logistics team.
• Conducted performance reviews for team members.
• Planned and led team meetings to review business results and communicate new and ongoing priorities.

● First point of contact for walk in clients.

• Helped customers open accounts, make deposits, update information and carry out range of routine actions.

● Responding to clients queries.

● Providing technical assistance.

● System work - Data Capturing (CRM Dymanic 365)

● Invoicing on Finops365

● Approvals and Job cancellation.

• Developed and implemented customer service policies and procedures to ensure high quality customer experience.
• Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
• Developed and implemented customer relationship management strategies to increase retention.

• Prepared records of client progress and services performed under care.
• Accompanied clients to appointments and arranged transportation.
• Scanned physical documents and uploaded to encrypted databases for digital maintenance.
• Monitored deadlines for tasks assigned to staff members on behalf of the executive team.
• Performed calendar management and scheduling of appointments for the executive.
• Prepared and edited correspondence, reports, and presentations to support business operations.

• Identified data entry errors and corrected mistakes to achieve near-perfect accuracy in data sets.
• Shared incomplete and deficient data sets with supervisors for resolution.
• Compiled reports from collected data for management review.
• Assisted customers with inquiries regarding their account details or transactions.

• Provided administrative support to area employees by routing mail, ordering supplies and filing documents.
• Utilized paging technology within organization to connect quickly with key people.
• Greeted visitors to log persons in and out of facility, assign security badges and contact employee escorts.