TUMELO MASETLHA

Dependable and solution-driven banking and operations professional with nearly two decades of experience within the South African banking sector, having worked for leading institutions including ABSA and Standard Bank. She holds a National Diploma in Labour Relations, a Higher Certificate in Management of Technology and Innovation (Project Management), and an Advanced Diploma in Management Practices (NQF 7) from Henley Business School. She has also completed a Six Sigma Green Belt certification, Salesforce Ranger certification, and a Marketing short course through Manco, further strengthening her operational, project coordination, and continuous improvement capabilities. She has extensive experience in project coordination, stakeholder management, customer-focused operations, and business support functions, with a strong ability to manage complex deliverables within highly regulated and fast-paced environments. Tumelo successfully managed the end-to-end account migration project from MAG cards to EMV cards ahead of Mastercard's MAG card discontinuation, ensuring seamless implementation with minimal disruption to customers. Her responsibilities included coordinating card samples and testing with embossers, procuring approved card stock within strict timelines, overseeing project implementation activities, stakeholder communication, quality assurance processes, and ensuring uninterrupted customer card services throughout the migration process. Tumelo enjoys working in collaborative environments where she can build strong relationships with clients, suppliers, and internal teams while driving initiatives that improve service delivery and operational efficiency. She is recognised for being resilient, adaptable, organised, and highly dependable, with a passion for delivering results, operational excellence, and customer-focused service delivery. Tumelo is passionate about contributing to customer-focused and operationally efficient environments where collaboration, reliability, and service excellence are valued. She is committed to building strong relationships with clients, suppliers, and internal teams while supporting initiatives that improve business processes and customer experiences. Known for her resilience, professionalism, and solution-driven mindset, she consistently brings dedication, adaptability, and a positive attitude to every role she undertakes. Her strong organisational abilities, combined with her experience in project coordination and stakeholder engagement, position her as a dependable professional capable of supporting teams and organisations in achieving operational success and delivering meaningful results. Sector Exposure: Banking Sector Targeted Role: Banking Operations Specialist Targeted Sector: Any

Supply chain professional with comprehensive experience in inventory and procurement management. Proven ability to streamline operations and drive cost savings through strategic planning and resource management. Reliable team collaborator, consistently achieving results through adaptability and effective problem-solving. Expertise in vendor relations and logistics coordination, with focus on continuous improvement. Professional with deep experience in commerce, prepared for next challenge in industry. Demonstrated skills in inventory management, pricing strategies, and vendor relations. Strong focus on team collaboration and achieving results. Known for reliability and adaptability in dynamic environments.

• 2020 – Completed a Marketing Short Course through Manco to strengthen customer engagement and business communication capabilities.
• 2021 – Achieved Salesforce Ranger Certification, enhancing her digital systems, customer relationship management, and operational support skills.
• 2021 – Obtained Six Sigma Green Belt certification, strengthening her knowledge in process improvement, quality management, and operational efficiency.
• 2021–2022 – Successfully managed the end-to-end migration project from MAG cards to EMV cards ahead of MasterCard's MAG card discontinuation deadline, ensuring seamless customer transition and uninterrupted card services.
• 2022 – Nominated for the Mark of Excellence (MOE) Recognition Award in recognition of outstanding contribution and stellar performance.
• Throughout Career – Coordinated and organized corporate events including team-building initiatives, quarterly town hall sessions, and year-end functions, demonstrating strong planning, administration, and stakeholder coordination capabilities.
• Throughout Career – Built extensive experience in stakeholder management, supplier coordination, quality assurance processes, KPI monitoring, CRM systems, SAP/ERP systems, logistics data analysis, and customer-focused operational delivery.

• Driver’s Licence Code C1
• References & Certificates Presented upon request.
• Availability Available Immediately