Ridley Karolus
Bothasig
Summary
Dedicated and ambitious professional seeking a challenging role within a dynamic company, where I can contribute my skills and enthusiasm for learning and development. Possess a strong understanding of financial, customer service, and administrative functions. Known for being a friendly and motivated team player with a professional demeanor, and a keen eye for detail. Currently pursuing a Cabin Crew license course to further enhance my skill set.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Internal Sales Representative
West Cape Valves
01.2024 - Current
- Develop working relationships with partners to merge and exchange consumer information and marketing data.
- Handle inbound prospect calls to provide product information, answer questions and resolve purchase hesitations.
- Team with partners to close deals for sales development.
- Identify consumer interests and key market identifies for new accounts.
- Consult with businesses to supply accurate product and service information.
- Work with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Customer Service Representative
121 BPO Services
01.2023 - 06.2023
- Managed large amounts of incoming phone calls
- Generated sales leads
- Identified and assessed customers' needs to achieve satisfaction
- Built sustainable relationships and trust with customer accounts through open and interactive communication
- Provided accurate, valid and complete information by using the right methods/tools
- Met personal/customer service team sales targets and call handling quotas
- Handled customer complaints, provided appropriate solutions and alternatives within the time limits, followed up to ensure resolution
- Kept records of customer interactions, processed customer accounts and filed documents
- Followed communication procedures, guidelines, and policies
- Went the extra mile to engage customers.
Administrative Assistant
Christine Plaatjies
12.2020 - 02.2021
- Handling administrative requests and queries
- Organizing and scheduling appointments
- Planning meetings and taking detailed minutes.
Education
Grade 12 -
Bosmansdam High School
01.2016 - 11.2020
Cabin Crew - undefined
Cape Town Future Flyers
07.2023 - 08.2023
Skills
Effective Time Managementundefined
Personal Information
- Date of Birth: 04/16/01
- Nationality: South African
References
- Christine Plaatjies, LAC Management Consultants, plaaties101@gmail.com, +27756340047
- Brent, 121 BPO Services, Brent@121bposervices.co.za, +2760972036
Timeline
Internal Sales Representative
West Cape Valves
01.2024 - Current
Cabin Crew - undefined
Cape Town Future Flyers
07.2023 - 08.2023
Customer Service Representative
121 BPO Services
01.2023 - 06.2023
Administrative Assistant
Christine Plaatjies
12.2020 - 02.2021
Grade 12 -
Bosmansdam High School
01.2016 - 11.2020
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