Software Development
Ridaa Orrie
Documentation And Visa Consultant
Parow
Summary
Service-focused Visa consultant successful at helping students and professionals obtain visas. Delivers on promises of accurate, timely support for South African citizens seeking international immigration assistance as well as assisting international clientele.
Overview
8
8
years of professional experience
Work History
Sales consultant
Country Road Group
01.2017 - 12.2022
- Assisting customers with products and informing them on how to care for the products to ensure their longevity
- Stock management
- Responsible for keeping sales floor up to standard
- Determining store top performers and weekly floor sales made
Documentation and Visa Consultant
Police Clear Pty Ltd
02.2023 - Current
- Deliver a high level of customer service and professionalism in all interactions
- Anticipate client needs and proactively provide appropriate solutions and support
- Handle client escalations with tact and diplomacy, seeking resolutions to maintain satisfaction
- Collaborate with internal teams to ensure seamless service delivery and client satisfaction
- Receive, review, and analyse incoming documents for accuracy and completeness
- Liaise with internal teams and to expedite document processing
- Track and monitor document workflows to ensure timely completion and compliance
- Proactively identify potential bottlenecks and implement solutions for process improvement
- Maintain accurate and detailed records of all document-related activities
- Serve as the primary point of contact for clients during the document processing journey
- Provide timely and transparent updates on the status of documents and processing stages
- Address client inquiries, concerns, and requests promptly and professionally
- Foster positive relationships with clients
- Actively seek feedback from clients to enhance the overall customer experience
Education
Iqra Academy
Cape Town, South Africa11-2016
Skills
Perfectionist
Time management
Punctuality
Microsoft Word
Problem-solving
Document verification
Microsoft PowerPoint
Sales and marketing
Microsoft Excel
Strong communication skills
Excellent customer service
Personal Information
- ID Number: 9807225160083
- Date of Birth: 07/22/98
- Gender: Male
Interests
Gyming
Hiking
Timeline
Documentation and Visa Consultant
Police Clear Pty Ltd
02.2023 - Current
Sales consultant
Country Road Group
01.2017 - 12.2022
Iqra Academy
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