Richard Vusi Mahlulo
Johannesburg
Summary
Broadcast Technical Duty Manager leading day-to-day broadcast operations, incident response, and field service coordination in fast-paced television transmission environments. Directs staff briefings, coaches junior team members, resolves service issues, and protects signal quality through proactive troubleshooting and quality checks. Strengthens service delivery by producing operational reports, escalating root causes, and guiding corrective action.
Overview
3
3
Languages
26
26
years of professional experience
Work History
Broadcast Technical Duty Manager
Canal-Plus
02.2014 - Current
- Performed maintenance operations and delivered support across transmission network.
- Employed proactive problem-solving techniques to rapidly resolve issues, reducing operational disruption.
- Supervised teams conducting various tasks in high-pressure environments.
- Facilitated daily operations through outstanding organization and planning capabilities, ensuring seamless business functionality.
- Led regular briefings with team members, empowering staff to achieve remarkable results for customers.
- Enhanced customer service quality assurance and service speed through development and implementation of effective solutions.
- Evaluated staff to identify performance gaps and learning needs, facilitating training sessions to enhance skill levels and quality of service delivery.
- Provided feedback to stakeholders on network failure reports, aiding in informed decision-making.
- Evaluated staff performance to identify gaps and facilitated targeted training sessions, enhancing service delivery quality.
- Analyzed operational issues to identify root causes, prepared detailed reports, and recommended corrective actions for improved service delivery.
- Oversaw organizational resources to fulfill administrative and operational requirements while adhering to budgetary guidelines and ensuring quality and schedule compliance.
Broadcast Technician
MultiChoice
03.2011 - 01.2014
- Diagnosed and resolved technical issues utilizing expertise to minimize disruptions and sustain signal strength.
- Proactively addressed and prepared for potential broadcasting issues, ensuring uninterrupted service.
- Assessed audio and visual signals before broadcasting to confirm quality and set optimum levels.
- Monitored broadcasting quality, identifying flaws and potential enhancements.
- managed transmission of encrypted signals for live broadcasting.
- Monitored broadcasting quality, identified flaws, and recommended enhancements to ensure optimal viewer experience.
- resolved technical difficulties in critical settings.
- Addressed complaints using calm, clear communication and effective problem-solving techniques.
- Excelled in fast-paced environment with energy and enthusiasm.
Network Maintenance Engineer
MTN
08.2007 - 02.2011
- Identify and rectify faults on MTN network remotely.
- Remotely troubleshooting issues on MTN base station (Ericsson & Huawei sites).
- Oversee allocated network nodes and respond promptly to all network-related faults.
- Resolved alarms and trouble tickets, ensuring adherence to established procedures.
- Verify MTN network efficiency for 2G and 3G
- Identified problems and analyzed system faults.
- Oversaw network nodes and responded promptly to network-related faults, minimizing downtime.
- Troubleshot issues on MTN base station (Ericsson & Huawei sites) to maintain network integrity.
Cellphone Technician
MTN
05.2005 - 07.2007
- Conducted mobile phone repairs daily, fixing issues within the proposed timeframe.
- Conducted thorough device diagnosis, identifying and fixing issues efficiently to support customer satisfaction.
- Enhanced device performance by optimizing storage and removing unused applications.
- Executed thorough device diagnostics to identify and resolve issues, ensuring high customer satisfaction.
- Perform repairs up to component level
- Replacing of BGA components on PCB
- Performed test runs to guarantee reliability and functionality.
- Quality assuring for minimizing of Poor reception and Signal quality
- Operated soldering tools and soldering iron to join components.
- Handled, repaired and disposed of devices safely, complying with all environmental regulations.
- Prioritized high-volume repair orders to complete tasks within stringent deadlines.
- Trained and mentored employees, fostering skills development and improving team efficiency.
- Performing GSM tests
- Trained and mentored employees to maximize team performance.
- Replacing BGA components on PCB
- Perform repairs up to component level
Cellphone Technician
Exactmobile Phones (Nokia)
03.2003 - 01.2005
- Conducted mobile phone repairs daily, fixing issues within the proposed timeframe.
- Conducted thorough device diagnosis, identifying and fixing issues efficiently to support customer satisfaction.
- Enhanced device performance by optimizing storage and removing unused applications.
- Conducted thorough device diagnostics, identifying and resolving issues to enhance customer satisfaction.
- Handled, repaired and disposed of devices safely, complying with all environmental regulations.
- Prioritized high-volume repair orders to complete tasks within stringent deadlines.
- Performed test runs to guarantee reliability and functionality.
- Achieved daily work order targets while maintaining high quality standards.
- Safely operated soldering tools to join components.
- Promoted safe working environment by implementing regulatory standards, policies and guidelines.
- Conducting of GSM tests.
- Reprogramming and Replacing of EEPROM/FLASH.
- Replacing BGA components using the BGA machine.
Access Network Operation Field Technician
Telkom
01.2001 - 02.2003
- Utilized technical troubleshooting skills to diagnose and resolve networking system issues.
- Maintained clean and orderly workspaces to ensure health and safety compliance in construction environments.
- Executed repairs on installed networking systems and equipment to restore functionality and minimize downtime.
- Delivered skilled repairs of installed networking systems and equipment.
- Fault finding on SDH & PDH (2Meg).
- Trace and Fix faults at Main Distribution Frames Centres.
- Oversee maintenance and installation of telephony equipment on copper wires
- Coordinated maintenance and installation of telephony equipment on copper wires to ensure reliable communication services.
- Upheld clean and orderly workspaces promoting maximum health and safety in construction environments.
Education
Post-Baccalaureate Diploma - Post Graduate Diploma In Programme Management
Cranefiled Collge
Centurion, South Africa 04.2001 -
Advanced Diploma In Project Management - Project Management
Cranefield College
Johannesburg, GPCCNA - CCNA (ICND1 & ICND2)
University Of Pretoria
Pretoria, GPSound Engineering - Sound Engineering
Academy Of Sound Engineering
Johannesburg, South AfricaNational Diploma - Electrical Engineering
Technikon Witwatersrand
Johannesburg, GPSkills
Broadcast systems operation
Signal transmission monitoring
Audio visual systems
Transmission quality control
Technical troubleshooting
Playout systems
Control room operations
Broadcast compliance
Signal routing
Transmission scheduling
Staff leadership
Operations management
Team oversight
Team coordination
Problem-solving
SLA management
Incident escalation
Vendor management
Shift handover procedures
Workforce planning
Service quality management
Escalation management
Root cause analysis
Performance coaching
Report writing
Change management
Budget forecasting
Education
other,other,other,other
Languages
3,B1
Timeline
Broadcast Technical Duty Manager
Canal-Plus
02.2014 - Current
Broadcast Technician
MultiChoice
03.2011 - 01.2014
Network Maintenance Engineer
MTN
08.2007 - 02.2011
Cellphone Technician
MTN
05.2005 - 07.2007
Cellphone Technician
Exactmobile Phones (Nokia)
03.2003 - 01.2005
Post-Baccalaureate Diploma - Post Graduate Diploma In Programme Management
Cranefiled Collge
04.2001 -
Access Network Operation Field Technician
Telkom
01.2001 - 02.2003
National Diploma - Electrical Engineering
Technikon Witwatersrand
Sound Engineering - Sound Engineering
Academy Of Sound Engineering
CCNA - CCNA (ICND1 & ICND2)
University Of Pretoria
Advanced Diploma In Project Management - Project Management
Cranefield College