Richard Vusi Mahlulo

• Conduct routine health checks and performance of all contribution and transmission equipment using tools like TAG,Datamine, Test tree etc.
• Liaise with fibre providers, uplinks and third party service providers during fault investigations.
• Provide clear communication and reporting to technical and non‑technical teams.
• Support the implementation of upgrades, changes and improvements to Broadcast systems and infrastructure.
• Used proactive problem-solving skills to resolve issues quickly and effectively, minimizing operational disruption.
• Provided first line maintenance for transmission network, ensuring operational reliability.
• Coordinated daily activity using exceptional organization and planning abilities for smooth-running of business operations.
• Managed organizational resources to meet administrative and operational needs whilst adhering to budgetary guidelines and meeting quality and schedule demands.
• Improved customer service, quality assurance and service speed through development and implementation of effective solutions.
• Generated reports and participated in management meetings to address business needs, track goal fulfilment and inform administrative decisions.
• Appraised staff to identify performance gaps and learning needs, arranging training sessions to enhance skills and service quality.
• Held regular briefings with team members, motivating staff to achieve exceptional results for customers.

• Operated and managed audio and visual systems during broadcasts, testing signals to verify quality and optimise levels.
• Tested audio and visual signals before broadcasting to verify quality and establish optimum levels. Performed first line technical maintenance and support on the broadcast transmission network.
• Managed transmission of encrypted signals for live broadcasts of encrypted signals for live broadcasting.
• Resolved technical issues, minimising disruptions and ensuring consistent signal strength during broadcasts.
• Diagnosed system faults and troubleshot problems to meet service time and quality targets.
• Assessed broadcasting quality during live events to identify issues, identifying imperfections and possible improvements.
• Provide expert technical support to other departments, troubleshooting and resolving issues promptly.
• Assist with management of third party suppliers and their implementation of projects and upgrades, ensuring SLAs are met and adhered to and risks are mitigated.

• Monitored and maintained network operations centre systems, identifying and troubleshooting issues to minimise downtime and ensure continuous service.
• Coordinated incident response for network outages, collaborating with technical teams to restore services efficiently and minimise disruption.
• Troubleshot problems and diagnosed system faults.
• Identified issues, analysed information, and provided solutions to problems, tracing and fixing faults on MTN Network.
• Conducted network maintenance to ensure optimal system performance., attend to all alarms and action trouble tickets in adherence to procedures.
• Monitor the allocated network nodes effectively and promptly react to all network-related faults on SDH & PDH (2Meg).
• Collaborated with other teams to support new network installation and provide cross-functional solutions.
• Monitored network services metrics to produce reports for comprehensive performance overview.
• Efficiently executed shut downs for planned maintenance.

• Conducted mobile phone repairs daily, fixing issues within the proposed timeframe.
• Conducted thorough device diagnosis and efficiently fixed issues, ensuring high levels of customer satisfaction.
• Fixed issues promptly and efficiently by conducting issue diagnostics according to customer description.
• Improved device performance by expanding or freeing up storage and removing unused applications.
• Performed test runs to guarantee reliability and functionality.
• Conducted quality checks post-repair to guarantee device functionality and customer satisfaction.
• Achieved daily target volume of work orders to ensure consistent workflow and timely service delivery. of daily work orders to high standard.
• Prioritized high-volume repair orders to complete tasks within stringent deadlines.
• Operated soldering tools and soldering iron to join components.
• Handled, repaired and safely disposed of devices in compliance with environmental regulations, promoting sustainability.
• Promoted safe working environment by implementing regulatory standards, policies and guidelines.
• Supervised work of contracted employees to deliver work on schedule.
• Trained and mentored employees to maximize team performance.

• Conducted mobile phone repairs daily, fixing issues within the proposed timeframe.
• Diagnosed and fixed issues promptly based on customer descriptions, enhancing overall service quality.
• Conducted thorough device diagnostics, identifying and resolving issues to improve customer satisfaction.
• Prioritised and completed high-volume repair orders within stringent deadlines, ensuring timely service delivery.
• Improved device performance by expanding or freeing up storage and removing unused applications.
• Reprogrammed and replaced EEPROM/FLASH components to restore device functionality.
• Replaced BGA components to repair and maintain device integrity.
• Operated soldering tools and soldering iron to join components.
• Performed test runs to guarantee reliability and functionality.
• Conducted GSM tests to ensure device functionality and connectivity.

Handled, repaired and disposed of devices safely, complying with all environmental regulations.

Promoted safe working environment by implementing regulatory standards, policies and guidelines.

Completed target volume of daily work orders to high standard.

• Applied technical troubleshooting to swiftly identify and resolve networking system issues, minimising downtime.
• Executed fault finding on SDH and PDH (2Meg) systems, leading to prompt identification of issues.
• Installed Martis DXX and Tellabs network terminating units and performed fault finding.

Installed and programmed digital pair gain systems (multiplexers) in network infrastructure.

Conducted skilled repairs of installed networking systems and equipment.

· Trace and Fix faults at Main Distribution Frames Centres.

· Maintain and install of Telephony Equipment on Copper cables

· Implementation and installation of ISDN Systems

Maintained clean, tidy working areas to ensure health and safety compliance within build areas.