Richard Mubita Mwikisa
Summary
Results-oriented professional with extensive experience in creative food concepts, specializing in customer service and problem-solving. Demonstrated success in enhancing guest satisfaction through attentive service and effective team collaboration. Proficient in menu knowledge and multitasking, ensuring seamless dining experiences while addressing guest needs with precision.
Overview
14
14
years of professional experience
Work History
Senior Waiter/Assistant Manager
Creative Food Concepts
2016.12 - Current
- Managed larger tables, catered to VIP guests, and accommodated special requests.
- Oversaw junior waiters, assigned tasks, and ensured seamless service delivery.
- Addressed guest concerns, upsold menu items, and enhanced overall customer satisfaction.
- Keep an eye on the dining area, manage timing, and coordinate with the kitchen and bar.
- Double-check orders, communicate with the kitchen, and ensure food gets out correctly.
- Close out tables, restock, and prep for the next service.
Assistant Waiter/Bartender
Hotel Inter-Continental
2011.10 - 2016.01
- Welcomed guests and took orders while providing attentive service to enhance dining experience.
- Take orders accurately and deliver food and drinks promptly.
- Explained menu items, made recommendations, and addressed special requests to ensure guest satisfaction.
- Handled requests and complaints professionally and efficiently.
- Ensure tables are set correctly and clean throughout the meal.
- Presented bills, processed payments, and expressed gratitude to guests, fostering a positive dining atmosphere.
- Offer wine pairings and pour wine if trained.
- Restock supplies, clean tables, and help with setup for next service.
Education
Certificate - Occupational Workplace Health and safety for the mining industry
Alison College
Mount Carmel, Loughrea, Co. Galway, H62 AV62, Irel2025-06
Certificate - Hospitality Management studies and Food and Beverages services
Alison College
Mount Carmel, Loughrea, Co. Galway, H62 AV62, IrelCertificate - Introduction to Bartendering and Mixology
Alison College
Mount Carmel, Loughrea, Co. Galway, H62 AV62, IrelSkills
- Menu knowledge
- Customer service
- Problem-solving
- Multitasking and time management
- Attention to detail
- Physical stamina
- Team collaboration
- Communication and interpersonal skills
Projects
Christmas end of year party 2022, Our company was hired to cater for a total number of 1500 delegates. The response was so excellent from the patrons.
References
- Mr Ryan Hartel, Creative Food Concepts, General Manager, ryanhartel@gmail.com, 0792428800
- Mr Steven Thormson, Hotel Inter-Continental, F&B Manager, Charlest@gmail.com, 0781804443
Personal Information
- Date of Birth: 10/11/75
- Nationality: Zambia
Timeline
Senior Waiter/Assistant Manager
Creative Food Concepts
2016.12 - Current
Assistant Waiter/Bartender
Hotel Inter-Continental
2011.10 - 2016.01
Certificate - Occupational Workplace Health and safety for the mining industry
Alison College
Certificate - Hospitality Management studies and Food and Beverages services
Alison College
Certificate - Introduction to Bartendering and Mixology
Alison College