PATRICK SIBANDE
WAITER
Middleburg
Summary
A highly experienced and results-driven waiter with extensive expertise in delivering exceptional service and contributing to positive dining experiences. Skilled in anticipating guest needs, upselling premium offerings, and efficiently managing large sections in fast-paced, high-end restaurant environments. Proven ability to foster positive customer relationships, collaborate effectively with teams, and maintain attention to detail in every aspect of service. Ready to bring strong hospitality skills and a passion for excellent service to a dynamic restaurant setting.
Overview
10
10
years of professional experience
1
1
Language
Work History
SENIOR WAITER
MIDDLEBURG COUNTRY CLUB
03.2022 - Current
- Greet customers, take orders, and ensure that orders are accurate
- Train and supervise wait staff and other restaurant personnel
- Ensure compliance with health and safety regulations, as well as cleanliness standards
- Develop daily, weekly, and monthly schedules for restaurant staff and manage breaks
- Coordinate with kitchen staff to ensure orders are prepared accurately and in a timely manner
- Work with kitchen staff to develop and maintain menus
- Maintain high standards of customer service
- Ensure that all guests are satisfied with their dining experience
- Handle customer complaints in a professional manner
- Resolve conflicts among staff and customers
- Monitor inventory levels and place orders as needed
WAITER
HENNIE'S MIDDLEBURG RESTAURANT
01.2021 - 02.2022
- Greeted and seated customers in a friendly and professional manner
- Took customer orders accurately and efficiently
- Served food and beverages to customers according to their preferences and dietary restrictions
- Provided recommendations and answering customer inquiries about menu items
- Anticipated customer needs and ensuring a positive dining experience
- Processed customer payments and handled cash transactions accurately
- Cleaned and set up tables before and after customer use
- Collaborated with kitchen staff to ensure timely and accurate food delivery
- Adhered to food safety and hygiene standards
- Resolved customer complaints or concerns promptly and professional
WAITER
APPALOOSA SPUR STEAK RANCH
12.2014 - 09.2020
- Greeted and assisted guests in a courteous and professional manner
- Served food and beverages according to banquet or event specifications
- Actively upsold and made recommendations based on guest preferences and dietary needs
- Set up banquet areas, including tables, chairs, linens, and tableware
- Cleaned and reset tables and banquet spaces as needed
- Worked closely with banquet staff and kitchen team to ensure timely and accurate delivery of food and beverages
- Addressed guest inquiries and requests promptly and effectively
- Handled any issues or complaints with professionalism and tact
- Followed all health and safety regulations, including proper food handling and sanitation practices
- Provided a memorable connection with each guest by always showing genuine interest during service
Education
Safety & Training First Aid - NQF2 - undefined
Spur Training Academy
Attendant - Back of House Management - Food Cost & Stock Control
Skills
Knowledge of fine dining service standards
International cuisine
Food & beverage knowledge
Menu knowledge
Food safety and sanitation
Food handling and serving
Table settings and clean-up
Cocktails
Food and wine pairing
Excellent customer service
Communication skills
Ability to handle high pressure situations
Proficient multitasking skills
Well-developed organizational skills
Addressing customer service issues
Managing cash
Managing credit cards
Managing other payment transactions
Team work
Attention to detail
Honesty
Hard worker
Personal Information
Nationality: South African
Timeline
SENIOR WAITER
MIDDLEBURG COUNTRY CLUB
03.2022 - Current
WAITER
HENNIE'S MIDDLEBURG RESTAURANT
01.2021 - 02.2022
WAITER
APPALOOSA SPUR STEAK RANCH
12.2014 - 09.2020
Safety & Training First Aid - NQF2 - undefined
Spur Training Academy