Richard Khota
Senior Maintenance Administrator
Chiawelo
Summary
My objective is to build a strong and solid career in the Property management sector. My experiences in both the working environment will enable me to showcase the values I have embodied such as respect, integrity, honesty, accountability and excellence in order to achieve maximum results and add value to the company.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Remarkable Telemarketer provides superior customer service to callers. Friendly, punctual, dependable, and computer-savvy. Specializing in balancing many different tasks at once.
Overview
13
13
years of professional experience
5
5
Certifications
2
2
Languages
Work History
Outbound Sales Agent
Direct Channel Holdings
Property Manager
Mafadi Property Management
06.2015 - Current
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Communicated effectively with owners, residents, and on-site associates.
- Responded to Common Area Maintenance (CAM) inquiries.
- Kept properties in compliance with local, state, and federal regulations.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Enhanced tenant satisfaction by addressing and resolving maintenance issues promptly.
- Developed and implemented comprehensive property maintenance plan, leading to increase in property values.
- Conducted regular property inspections to preemptively identify and address maintenance needs.
- Cultivated network of reliable contractors and service providers to ensure quick response times for repairs.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Maintenance admin (Residential)
Trafalgar Property Management
06.2015 - Current
Maintenance Admin (Sectional title)
Trafalgar Property Management
03.2013 - 05.2015
Credit controller
Trafalgar Property Management
10.2012 - 02.2013
Education
Information & Technology Diploma - End user computing, Computer hardware, System analysis and design, Business communication, Information system, Visual basic (6.0) HTML, Delphi
Vaal Technology Institute
Certificate - Introduction to Residential and Commercial Property Management online training course
Trafalgar Property Management Online Training
Real Estate NQF level 4 - undefined
The College of People Management and Development
Grade 12 - Mathematics, Science, English, Isizulu, Biology, Home Economics
Immaculata Secondary School
Short course - Start and Manage Managing Agency
University of Cape Town
08.2020
Skills
Sales and Service orientated with negotiation skills
Ability to follow instructions
Computer literate
Work well under pressure
Ability to adapt and learn quickly
Analytical Skills: The ability to analyse qualitative and quantitative data and concisely communicate the results to a wide audience
Interpersonal skills: Working with clients and colleagues in an efficient manner which I picked up while working as a sales agent in a financial service provider and a credit controller in a property Management company
Think critically: The ability to think critically and make rational decisions
Abstraction: The ability to abstract and simplify information in order to identify and model the essence of a problem
Computer skills: The ability to use multiple Microsoft programs as well as Visual Basic, Unibase and Q-docs
Interpersonal communication
Reliability
Goal driven
Professionalism
Task prioritization
Customer retention
Inbound and outbound calls
Analytical skills
Outbound calling
Product demonstration
Quality assurance
Team building
Phone etiquette
Organizational skills
Team collaboration
Active listening
Effective communication
Verbal and written communication
Product knowledge
Self motivation
Computer literacy
Client retention strategies
Team leadership
Time management
Microsoft office
Call center experience
Teamwork and collaboration
Certification
Further Education and Training Certificate: Real Estate : Level 04
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Property Manager
Mafadi Property Management
06.2015 - Current
Maintenance admin (Residential)
Trafalgar Property Management
06.2015 - Current
Maintenance Admin (Sectional title)
Trafalgar Property Management
03.2013 - 05.2015
Credit controller
Trafalgar Property Management
10.2012 - 02.2013
Outbound Sales Agent
Direct Channel Holdings
Certificate - Introduction to Residential and Commercial Property Management online training course
Trafalgar Property Management Online Training
Real Estate NQF level 4 - undefined
The College of People Management and Development
Grade 12 - Mathematics, Science, English, Isizulu, Biology, Home Economics
Immaculata Secondary School
Short course - Start and Manage Managing Agency
University of Cape Town
Information & Technology Diploma - End user computing, Computer hardware, System analysis and design, Business communication, Information system, Visual basic (6.0) HTML, Delphi
Vaal Technology Institute
Pro-active
I constantly perform pro-actively and manage to observe different aspects and departments in order to up-skill myself.