RELEBOHILE GOODNESS MHLANGA
Service Consultant
Finetown
Summary
To secure a challenging position within my field of study as well as to gain as much experience in the job market for personal growth and professional development. I seek challenging opportunities that will push me to showcase my full potential while contributing to the organization growth and overall success.
Overview
8
8
years of professional experience
4
4
Languages
Work History
Service Consultant
Afrocentric Group
11.2024 - Current
- Follow procedures and cooperate with peers and leader for best possible service delivery
- Meet delivery objectives through working with other team members within and linked to the department / project
- Deliver in a manner that supports and meets operational quality standards and meets the defined departmental priorities
- Servicing clients on various platforms such as calls, emails, and Live Chat.
- Documenting all clients queries according to standard procedures.
- Identifying customers needs and offering appropriate solutions.
- Updating customer information in databases.
- Identifying and escalating issues to supervisors as needed.
- Committing to the service charter and strive to continuously make a positive difference
Cook
Sandton Foods Manufacturing
04.2024 - 07.2024
- The filling that in placed inside either the samoosa or springroll pastry.
- Thawing, cooking, temperature control, vegetable preparation.
- Management of allergens.
- Chilling and freezing of in process product and raw materia.
Safety Representative
KPA CIVILS PTY Ltd
01.2023 - 06.2023
- Review effectiveness of Health and Safety Measures.
- Identify potential Hazards and major incidents.
- Investigate complaints.
- Attend any investigation or formal inquiry.
- Inspect any document related to Health and Safety matters.
- Attend a post incident inspection.
- Prepare for and carry out inspections and equipment checks.
- Make recommendations regarding Health and Safety.
- Participate in any internal Health and Safety audit.
Retail Support Agent
Computicket Pty Ltd
06.2018 - 01.2020
- Ensuring that no more 2% discrepancy occurs between calls taken and calls logged.
- Ensuring that the number of calls answered in a month is in line with the group average.
- Ensuring that the average call length is within the set parameters.
- Following of company policies and procedures in line with each call and task.
- Ensuring that general administration and tasks are completed timeously and accurately.
- Following up and completing of queries in a manner that is professional, accurate, and displays attention to detail.
- Following of scripting and ensuring call quality is above required target.
- Ensuring deadlines are met in terms of resolving queries.
Call Center Agent
Computicket Pty Ltd
02.2017 - 05.2018
- Attaining 100% of ticket sales target monthly.
- Attaining a minimum of 30% conversion rate of received calls monthly.
- Attaining a minimum of 85% telephonic skills and telephone productivity.
- Assisting callers in a friendly, polite and professional manner at all times.
- Ensuring that accurate and correct information is conveyed to callers.
- Administration related to position.
Education
Diploma - Professional Cookery
Capsicum Culinary Studiou
Johannesburg 01.2020 - Current
Grade 12 - Matric
Willowmead High School
Johannesburg 11.2025 - 11.2016
Skills
- Excellent Communication and Interpersonal Skills
- Client Service and Time Management
- Multitasking
Customer service
Service delivery
Operational efficiency
Documentation accuracy
Team collaboration
Attention to detail
Problem solving
Adaptability
Computer skills
Strong work ethic
Listening skills
Tech-Savvy
Timeline
Grade 12 - Matric
Willowmead High School
11.2025 - 11.2016
Service Consultant
Afrocentric Group
11.2024 - Current
Cook
Sandton Foods Manufacturing
04.2024 - 07.2024
Safety Representative
KPA CIVILS PTY Ltd
01.2023 - 06.2023
Diploma - Professional Cookery
Capsicum Culinary Studiou
01.2020 - Current
Retail Support Agent
Computicket Pty Ltd
06.2018 - 01.2020
Call Center Agent
Computicket Pty Ltd
02.2017 - 05.2018
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