Rejoice Maphumulo
Accounts Administrator
Durban,KZN
Summary
Dynamic Accounts Administrator with a proven track record at EThekwini Municipality, excelling in internal controls and customer service. Enhanced financial accuracy through streamlined processes, significantly improving operational efficiency. Recognized for exceptional problem-solving abilities and effective communication, consistently delivering high-quality support while maintaining strict confidentiality.
Overview
13
13
years of professional experience
Work History
Accounts Administrator
EThekwini Municipality
12.2017 - Current
- Maintain accurate records of all transactions, ensuring compliance with company guidelines and local regulations.
- Enhance financial accuracy by streamlining the accounts payable and receivable processes.
- Support annual audit activities, providing documentation and clarification as needed for auditors'' inquiries.
- Review incoming compliance items for conformity with governing documents.
- Manage and respond to correspondence and inquiries from customers.
- Consistently meet deadlines under pressure while maintaining high levels of attention to detail in all accounting tasks.
- Handle day-to-day accounting processes to drive financial accuracy.
- Handle sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Serve as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Streamline office operations by implementing new filing system, significantly reducing retrieval times.
- Liaise with customers regarding account issues, and encourage prompt payments.
- Notify customers of pending disconnections.
- Administer miscellaneous charges.
- Perform reception duties as and when needed.
- Review and process adjustments on customer accounts.
Senior Clerk
EThekwini Municipality
09.2015 - 11.2017
- Collaborated with management to develop policies, procedures, and guidelines for the department.
- Increased customer satisfaction through prompt responses to inquiries and effective problem resolution.
- Supported departmental goals by conducting research, gathering data, and preparing comprehensive reports.
- Assisted in budget preparation activities such as data collection analysis ultimately supporting financial planning efforts.
- Sort and direct incoming correspondence.
- Maintain and update customer records.
- Capture and track documents in the system.
- Support customer registrations and terminations.
- Deliver quality administrative support.
Graduate Student Worker
EThekwini Municipality
11.2013 - 07.2015
- Refined problem-solving abilities through hands-on experience troubleshooting issues encountered during experiments or data analyses.
- Participated actively in departmental meetings, contributing ideas for curriculum development and program improvements.
- Pursued opportunities for professional development by attending workshops and seminars, staying up-to-date on current industry trends and best practices.
- Ensure internal controls and accurate filing.
- Maintain confidential records.
- Draft letters, reports, and meeting minutes.
In-service Trainee
SAPS Head Quarters
06.2012 - 06.2013
- Improved customer satisfaction by providing excellent service and addressing concerns promptly.
- Delivered exceptional service under high-pressure situations, maintaining a calm demeanor and positive attitude at all times.
- Facilitated communication between different departments within the organization, ensuring smooth coordination of activities related to service delivery processes.
- Collaborated with team members to improve overall service quality and streamline processes.
- Manage incoming and outgoing documents.
- Draft letters, reports, and minutes of the meeting.
Education
Bachelor of Technology - Public Administration
Durban University of Technology
Durban 04.2001 -
Postgraduate Degree - Business Management
MANCOSA
Durban, South Africa 04.2001 -
Skills
Internal controls
Customer service
Problem-solving abilities
Microsoft office
Bill payment and recordkeeping
Excellent communication
Complaint resolution
Decision-making
Time management abilities
Critical thinking
Effective communication
Attention to detail
Timeline
Accounts Administrator
EThekwini Municipality
12.2017 - Current
Senior Clerk
EThekwini Municipality
09.2015 - 11.2017
Graduate Student Worker
EThekwini Municipality
11.2013 - 07.2015
In-service Trainee
SAPS Head Quarters
06.2012 - 06.2013
Bachelor of Technology - Public Administration
Durban University of Technology
04.2001 -
Postgraduate Degree - Business Management
MANCOSA
04.2001 -