Summary
Overview
Work History
Education
Skills
Timeline
Refilwe NHLAPO

Refilwe NHLAPO

Direct- Sales Consultant
Johannesburg,GP

Summary

Dynamic Sales Agent at Cosmo-net Solutions with proven expertise in customer service and relationship building. Skilled in market research and communication, I successfully promoted MTN products, enhancing customer satisfaction. My experience as a GPS Success Coach honed my project planning and mentoring abilities, empowering students to achieve their academic goals.

Overview

5
5
years of professional experience

Work History

Sales Agent

Cosmo-net Solutions
01.2025 - Current
  • Provide customer service by responding to requests, inquiries, suggestions and concerns.
  • Assisted call-in customers with questions and orders.
  • Explained features and advantages of MTN products or services to promote sales
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Selected correct products based on customer needs, product specifications and applicable regulations.

GPS Success Coach (Intern)

Centre for Teaching and Learning (UFS)
09.2023 - 08.2024


  • Helped students build coping skills to handle daily needs and specific stressors.
  • Encouraged clients to set and achieve reasonable goals on weekly basis.
  • Helped students develop organizational, time management and study skills.
  • Analyzed student academic records to assess educational and career goals.
  • Educated students on college admissions process and scholarship requirements.
  • Advised students on educational, career and social opportunities.
  • Advocated for students to access available resources.

Leadership Student

Student Affairs (UFS)
09.2020 - 12.2022
  • Presented and drafted various scheduling options for students to help properly allocate time for classes, extra work and free-time.
  • Engaged in beginning of year orientations to assist students with initial adjustment to university academic life.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Developed detailed plans based on broad guidance and direction.
  • Provided peer counseling and mentorship

Education

Bachlor of Arts (Honours) - Applied Psychology

University of South Africa, Johannesburg, South Africa

Bachelor of Social Science - Psychology And Sociology

University of The Free State , Bloemfontein, South Africa
04-2023
  • Recipient of Academic Merit award in 2020.
  • Recipient of Academic & Leadership Award in 2022.
  • Golden Award for best managed college in 2022.
  • Leader of East College (Residences) in UFS



Skills

  • Networking
  • Human resources management
  • Business planning
  • Brand management
  • Administration and reporting
  • Market research
  • Communication skills
  • Project planning
  • Facilitation
  • Scheduling and coordinating
  • Documentation and reporting
  • MS office

Timeline

Sales Agent - Cosmo-net Solutions
01.2025 - Current
GPS Success Coach (Intern) - Centre for Teaching and Learning (UFS)
09.2023 - 08.2024
Leadership Student - Student Affairs (UFS)
09.2020 - 12.2022
University of South Africa - Bachlor of Arts (Honours), Applied Psychology
University of The Free State - Bachelor of Social Science, Psychology And Sociology

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Refilwe NHLAPODirect- Sales Consultant