Refilwe Dagada
Resource Co-ordinator
Kempton Park
Summary
Results-driven professional with extensive experience in dispatching and client relations, adapt at managing communication through monitoring systems and telephone interactions. Proven ability to efficiently coordinate technicians based on their skills to ensure timely resolution of client issues. Demonstrated expertise in monitoring faults via BMS systems and implementing effective solutions that enhance client satisfaction. Most recently served as a Contracts Commercial Coordinator, showcasing strong organizational skills and attention to detail until the position was impacted by retrenchment.
Overview
18
18
years of professional experience
3
3
Languages
Work History
Learnership Program
Telkom SA
- SDC Maintenance
- Cable maintenance
- Manhole Maintenance and crawling
- Distribution Point Maintenance
- Duration: 1 year
Technical Officer Surveillance
Bidvest Facilities Management Company
04.2008 - Current
- Within the Telkom Contract.
- I was Handling faults received from client(Telkom).
- Utilizing SAP(system application product)and Webforce.and responsible for remotely monitoring alarms from clients' sites, using the Tridium systems.
- Addressing requests in accordance with the service level agreement by speaking with clients
- Dispatching field technicians to attend to breakdowns at clients' sites.
- Under Liquid telecoms Contract.
- I was Monitoring control rooms' alarm monitoring systems, Using the (BM)Business Monitoring System to handle issues that the client (Liquid Telecom) has reported.
- Managing faults at the data centre and compiling a report for the client, and arranging for refueling and monitoring the diesel level in the bulk and day tanks.
- Now, I work in the contact centre division as a CCC (contract commercial coordinator). In addition to organizing the diesel quotations, I also handle the goods receipting for security service providers and perform the duties of the duty manager while they are away.
Education
Diploma - Electrical Engineering
Tshwane South College for FET
Pretoria West CampusGrade 12 - undefined
Ramauba High School
01.1996
Skills
Friendly, positive attitude
References
Pride, Mehlomakhulu, Mrs, 0685242358, Bidvest FM, Position: Surveillance Operations Manage
FURTHER TRAINING
- INSTITUTION
- Tshwane South FET College Training Centre
- COURSE
- Instrumentation Mechanician
- PASSED MODULES:
- MODULE 1
- Alarm circuit
- Temperature
- Pressure
- Level and flow
- MODULE 2
- Telemetri
- Auto control
- Process control
- MODULE 3
- Basic fitting, Basic welding, Basic rigging
- MODULE 4
- Basic principles of electricity
- MODULE 5
- Electronics and basic PLC
Timeline
Technical Officer Surveillance
Bidvest Facilities Management Company
04.2008 - Current
Learnership Program
Telkom SA
Grade 12 - undefined
Ramauba High School
Diploma - Electrical Engineering
Tshwane South College for FET