Summary
Overview
Work History
Education
Skills
Timeline
Generic

Refiloe Nkoane

General Enquires Consultant
Pretoria

Summary

Motivated Banking Customer Service Consultant working in the banking industry. Skilled in providing exceptional customer service, resolving issues efficiently, and promoting and a good understanding of banking products and services. Strong communication and interpersonal skills, with a focus on building positive customer relationships.

Overview

4
4
years of professional experience
9
9
years of post-secondary education

Work History

General Enquiries Consultant

ABSA
Pretoria
02.2023 - Current

1.General Enquires Consultant

2023 -02 - current

ABSA Bank Limited

Debit card

  • Processing reversals and cancelling debt orders
  • Managing client accounts to prevent transaction restrictions
  • Promote digital banking adoption and guide customers on using the banking App
  • Provide strategies for minimising banking fees and clarifying bank charges
  • Set cards for travel usage and supply details on unknown debit orders,

Credit Card Services:

  • Create and manage debit orders based on client preferences.
  • Reissue and replace expiring cards, ensuring smooth delivery.
  • Assist in budget transaction management and resolve any usage restrictions.

Sales Consultant and Distributor

Forever Living
Pretoria
01.2021 - 12.2022
  • Product promotion
  • Customer service
  • Creating sales plan
  • Marketing
  • Networking

Education

National Diploma - Entrepreneurship

Tshwane University of Technology
Pretoria, South Africa
01.2018 - 02.2022

Matric Certificate -

Sol Plaatje Secondary School
Mahikeng, South Africa
01.2013 - 12.2017

Skills

Customer service

Financial Product Knowledge

Attention to Detail

Teamwork

Telephone Etiquette

Ethical

Timeline

General Enquiries Consultant

ABSA
02.2023 - Current

Sales Consultant and Distributor

Forever Living
01.2021 - 12.2022

National Diploma - Entrepreneurship

Tshwane University of Technology
01.2018 - 02.2022

Matric Certificate -

Sol Plaatje Secondary School
01.2013 - 12.2017
Refiloe NkoaneGeneral Enquires Consultant