Nelisiwe Mvubu
Banker
Edenvale
Summary
Experienced, organized, and motivated individual who has a demonstrated history of working in the financial industry, is seeking a challenging career to expand her knowledge and fully utilize her skills. Skilled in different portfolios namely: authorizing & releasing payments, customers service, sales, Ledgers, Investments, Plus plan, General Ledgers, home-loans, and insurance. I have a Degree in Bachelor of Business Administration, and BCom Honours in Business Management.
Overview
17
17
years of professional experience
1
1
Certification
3
3
Languages
Work History
Customer Service Consultant- Card and General Enquiries
Absa Group
Johannesburg
02.2023 - Current
- Identify customer's needs and expectations and ensure the customer receives an effective service on both debit and credit cards.
- Managed approximately 30 incoming calls and emails per day from customers.
- Handled high call volumes while maintaining a courteous and professional demeanor.
- Increased client retention through exceptional service and timely solutions to issues.
Authorize and Releasing Officer- Transactional Banking (maintenance Dept)
Standard Bank Group
Johannesburg
04.2016 - 04.2022
- Authorize and Release Payments for Investment, Ledgers, and General Ledgers team on the branch network system
- Scrutinize and check all reports as per laid down procedures.
- Check if all interests are calculated and amended correctly by the consultants.
- Check if all disputes debit orders are reversed.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Improved department efficiency by streamlining and implementing and reviewing processes.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
Account Maintenance Consultant- Transactional Banking (Ledgers Dept)
Standard Bank Group
Johannesburg
09.2011 - 03.2016
- Maintain customers current accounts by processing payments on the branch system network.
- Calculate and apply corrections of changes in interest rates and pricing on accounts
- Attend to all Debi check and order disputes queries.
- Upload standing instructions on customers account and update history notes
- Recover service and standing instruction fees on the accounts
- Analyzed data sets to identify trends and opportunities for process improvements within client organizations.
- Set aside time each month or quarter to review and update client records.
- Keep clients informed and engaged by communicating with them regularly.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
Account Management Consultant- Home-loans
Standard Bank Group
Johannesburg
05.2008 - 08.2012
- Contacting customer’s regarding the status on their accounts
- Notifying debtors of the fees that are due and inform them of their situation with the company.
- Evaluate their financial ability to pay back their debt.
- Make the payment arrangement with debtors.
Education
BCom Honours - Business Management
University of South Africa
Johannesburg 05.2023 - 05.2023
BBA - Bachelor of Business Administration
Cida City Campus
Johannesburg 12.2007 - 12.2007
High School - Mathematics, English, Zulu, Geography, Biology, Afrikaans
Nwabi High School
Durban 12.2000 - 12.2000
Skills
Microsoft Office
Transactional banking
Collections
Planning
Releasing of funds
Payment authorizations
Sales
Complaint handling
Problem Solving
Communication
Customer service
Decision making
Negotiation
Certification
Six Sigma White Belt, 2012
Personal Information
Driving License: Code C1
Hobbies
Travelling and exploring
Pilates
Running
Cooking
Timeline
BCom Honours - Business Management
University of South Africa
05.2023 - 05.2023
Customer Service Consultant- Card and General Enquiries
Absa Group
02.2023 - Current
Authorize and Releasing Officer- Transactional Banking (maintenance Dept)
Standard Bank Group
04.2016 - 04.2022
Account Maintenance Consultant- Transactional Banking (Ledgers Dept)
Standard Bank Group
09.2011 - 03.2016
Account Management Consultant- Home-loans
Standard Bank Group
05.2008 - 08.2012
BBA - Bachelor of Business Administration
Cida City Campus
12.2007 - 12.2007
High School - Mathematics, English, Zulu, Geography, Biology, Afrikaans
Nwabi High School
12.2000 - 12.2000