Nelisiwe Mvubu
Banker
Edenvale
Summary
Experienced, organized, and motivated individual who has a demonstrated history of working in the financial industry, is seeking a challenging career to expand her knowledge and fully utilize her skills. Skilled in different portfolios namely: authorizing & releasing payments, customers service, sales, Ledgers, Investments, Plus plan, General Ledgers, home-loans, and insurance. I have a Degree in Bachelor of Business Administration, and BCom Honours in Business Management.
Overview
17
17
years of professional experience
1
1
Certification
3
3
Languages
Work History
Customer Service Consultant- Card and General Enquiries
Absa Group
Johannesburg
02.2023 - Current
- Identify customer's needs and expectations and ensure the customer receives an effective service on both debit and credit cards.
- Managed approximately 30 incoming calls and emails per day from customers.
- Handled high call volumes while maintaining a courteous and professional demeanor.
- Increased client retention through exceptional service and timely solutions to issues.
Authorize and Releasing Officer- Transactional Banking (maintenance Dept)
Standard Bank Group
Johannesburg
04.2016 - 04.2022
- Authorize and Release Payments for Investment, Ledgers, and General Ledgers team on the branch network system
- Scrutinize and check all reports as per laid down procedures.
- Check if all interests are calculated and amended correctly by the consultants.
- Check if all disputes debit orders are reversed.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Improved department efficiency by streamlining and implementing and reviewing processes.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
Account Maintenance Consultant- Transactional Banking (Ledgers Dept)
Standard Bank Group
Johannesburg
09.2011 - 03.2016
- Maintain customers current accounts by processing payments on the branch system network.
- Calculate and apply corrections of changes in interest rates and pricing on accounts
- Attend to all Debi check and order disputes queries.
- Upload standing instructions on customers account and update history notes
- Recover service and standing instruction fees on the accounts
- Analyzed data sets to identify trends and opportunities for process improvements within client organizations.
- Set aside time each month or quarter to review and update client records.
- Keep clients informed and engaged by communicating with them regularly.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
Account Management Consultant- Home-loans
Standard Bank Group
Johannesburg
05.2008 - 08.2012
- Contacting customer’s regarding the status on their accounts
- Notifying debtors of the fees that are due and inform them of their situation with the company.
- Evaluate their financial ability to pay back their debt.
- Make the payment arrangement with debtors.
Education
BCom Honours - Business Management
University of South Africa
Johannesburg 05.2023 - 05.2023
BBA - Bachelor of Business Administration
Cida City Campus
Johannesburg 12.2007 - 12.2007
High School - Mathematics, English, Zulu, Geography, Biology, Afrikaans
Nwabi High School
Durban 12.2000 - 12.2000
Skills
Certification
Six Sigma White Belt, 2012
Personal Information
Driving License: Code C1
Hobbies
Travelling and exploring
Pilates
Running
Cooking
Timeline
BCom Honours - Business Management
University of South Africa
05.2023 - 05.2023
Customer Service Consultant- Card and General Enquiries
Absa Group
02.2023 - Current
Authorize and Releasing Officer- Transactional Banking (maintenance Dept)
Standard Bank Group
04.2016 - 04.2022
Account Maintenance Consultant- Transactional Banking (Ledgers Dept)
Standard Bank Group
09.2011 - 03.2016
Account Management Consultant- Home-loans
Standard Bank Group
05.2008 - 08.2012
BBA - Bachelor of Business Administration
Cida City Campus
12.2007 - 12.2007
High School - Mathematics, English, Zulu, Geography, Biology, Afrikaans
Nwabi High School
12.2000 - 12.2000
Six Sigma White Belt, 2012
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