Redford Saunders
ICT Support Technician
Johannesburg
Summary
Current Objectives and goals are to become qualified in the Azure platform.
I have a strong background in customer support, excelling in conflict resolution, communication, and problem-solving.. I have an open mind and I am enthusiastic to learn new fields of any area.
I would like to thank you for taking the time to read my C.V.
Overview
16
16
years of professional experience
2
2
Certifications
1
1
Language
Work History
Customer Service Agent
Amazon
09.2021 - 04.2024
- Skills: Kindle, Fire Tablet, Stick, TV, Echo Devices, Prime Video, Prime Gaming, Amazon Music services, Amazon App store services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Onsite Technician
Bidfood
Johannesburg
07.2018 - 05.2020
- Onsite technician based at Bidfoods Linbro branch.
- Currently manage and maintain 900+ users from tablet support to server maintenance.
- Full site survey and site maintenance at all branches from the user equipment to onsite Server and network equipment.
- Remote phone and email support.
- Desktop support.
- Terminal server-support, (User, software, maintenance).
- 1st/2nd line support for all users.
- On 24/7 call support.
- Windows Server 2008 – Windows Server 2016.
- User security management (AD).
- All aspects of hardware used in the business.
- Assisted with Migration from physical hosting to virtual hosting environment 2020 (AWS).
- Office 365 installation, security management.
PC Technician
Times 3 Technologies
03.2013 - 03.2017
- Job roles included the following: PC technician anything from installing pcs and doing upgrades on software/hardware to network installations.
- Consulted on all IT and infrastructure decisions.
- Installation and management of Virtual machine servers (Hyper-V, Vsphere).
- Installation and management of Sage RMS POS software/Hardware worked on major projects for one of SA's leading cellular companies, a popular clothing store chain and the biggest outdoor adventure retail store.
- I traveled to Lesotho, Tanzania, and Mozambique along with local travel within SA for various installations of the point of sale software from head office installations to in-store point of sale installations.
- Installation and management of Spindle professional and DocuVision.
- Various support of sales Logix software for a large medical emergency company.
Personal Trainer
Genetx Gym Fourways
01.2011 - 12.2012
- Personal trainer.
- Favorite advisor to regular gym users at a specific branch.
- Requested on many occasions once resigned.
- Studied at ETA (Personal training Course).
- Worked part-time jobs.
Service Technician
Gamco
01.2008 - 12.2011
- Company Overview: Technology industry for ISP service providing
- Administration and over the phone service/assistance (TeamViewer + Onsite).
- Anti-virus, software upgrades, server configuration, setup, and general maintenance.
- Troubleshooting, ASDL, Routers, firewalls, and many other applications.
- Vital back-ups of the company’s data – awarded 'most Vital employee'.
- Technology industry for ISP service providing
Education
AWS Cloud Practitioner course - undefined
UDEMY
AWS Cloud Practitioner course - undefined
AWS
High School - English, Afrikaans, Maths, Computers, History, Technical drawing
Rand Park High School
01.2006
Skills
- Computer Literacy
- Firewall
- LAN
- Network
- SQL
- TCP/IP installations and maintenance
- Windows
- Computer Hardware Skills
- Administration duties
- Network setups and maintenance
- Router and TCP/IP control
- Hardware level support on Servers
- Hardware level support on workstations
- Troubleshooting of Server/desktop issues
- AD User creation and maintenance
- Joining workstations to Active Directory
- Setup scripts for mapping network drives
- Setting up VPN Connections
- Setting up thin clients
- Remote support
- Training and mentoring other staff members on methodology and technologies
- Kindle
- Fire Tablet
- Stick
- TV
- Echo Devices
- Prime Video
- Prime Gaming
- Amazon Music services
- Amazon App store services
Certification
AWS Cloud Practitioner, UDEMY
Personal Information
- ID Number: 8711285104083
- Age: 33
- Ethnicity: Caucasian/White
- ID Type: Identity Number
- ID Number: 8711285104083
- Gender: Male
- Nationality: South African
- Driving License: Yes
Own Vehicle
Yes (Polo Vivo Hatchback)
Driving License Code
B
Salary Requirements
R17000pm – R21000pm
Timeline
Customer Service Agent
Amazon
09.2021 - 04.2024
Onsite Technician
Bidfood
07.2018 - 05.2020
PC Technician
Times 3 Technologies
03.2013 - 03.2017
Personal Trainer
Genetx Gym Fourways
01.2011 - 12.2012
Service Technician
Gamco
01.2008 - 12.2011
AWS Cloud Practitioner course - undefined
UDEMY
AWS Cloud Practitioner course - undefined
AWS
High School - English, Afrikaans, Maths, Computers, History, Technical drawing
Rand Park High School
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