Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Own Vehicle
Driving License Code
Salary Requirements
Timeline
Generic
Redford Saunders

Redford Saunders

ICT Support Technician
Johannesburg

Summary

Current Objectives and goals are to become qualified in the Azure platform.

I have a strong background in customer support, excelling in conflict resolution, communication, and problem-solving.. I have an open mind and I am enthusiastic to learn new fields of any area.


I would like to thank you for taking the time to read my C.V.


Overview

16
16
years of professional experience
2
2
Certifications
1
1
Language

Work History

Customer Service Agent

Amazon
09.2021 - 04.2024
  • Skills: Kindle, Fire Tablet, Stick, TV, Echo Devices, Prime Video, Prime Gaming, Amazon Music services, Amazon App store services.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Onsite Technician

Bidfood
Johannesburg
07.2018 - 05.2020
  • Onsite technician based at Bidfoods Linbro branch.
  • Currently manage and maintain 900+ users from tablet support to server maintenance.
  • Full site survey and site maintenance at all branches from the user equipment to onsite Server and network equipment.
  • Remote phone and email support.
  • Desktop support.
  • Terminal server-support, (User, software, maintenance).
  • 1st/2nd line support for all users.
  • On 24/7 call support.
  • Windows Server 2008 – Windows Server 2016.
  • User security management (AD).
  • All aspects of hardware used in the business.
  • Assisted with Migration from physical hosting to virtual hosting environment 2020 (AWS).
  • Office 365 installation, security management.

PC Technician

Times 3 Technologies
03.2013 - 03.2017
  • Job roles included the following: PC technician anything from installing pcs and doing upgrades on software/hardware to network installations.
  • Consulted on all IT and infrastructure decisions.
  • Installation and management of Virtual machine servers (Hyper-V, Vsphere).
  • Installation and management of Sage RMS POS software/Hardware worked on major projects for one of SA's leading cellular companies, a popular clothing store chain and the biggest outdoor adventure retail store.
  • I traveled to Lesotho, Tanzania, and Mozambique along with local travel within SA for various installations of the point of sale software from head office installations to in-store point of sale installations.
  • Installation and management of Spindle professional and DocuVision.
  • Various support of sales Logix software for a large medical emergency company.

Personal Trainer

Genetx Gym Fourways
01.2011 - 12.2012
  • Personal trainer.
  • Favorite advisor to regular gym users at a specific branch.
  • Requested on many occasions once resigned.
  • Studied at ETA (Personal training Course).
  • Worked part-time jobs.

Service Technician

Gamco
01.2008 - 12.2011
  • Company Overview: Technology industry for ISP service providing
  • Administration and over the phone service/assistance (TeamViewer + Onsite).
  • Anti-virus, software upgrades, server configuration, setup, and general maintenance.
  • Troubleshooting, ASDL, Routers, firewalls, and many other applications.
  • Vital back-ups of the company’s data – awarded 'most Vital employee'.
  • Technology industry for ISP service providing

Education

AWS Cloud Practitioner course - undefined

UDEMY

AWS Cloud Practitioner course - undefined

AWS

High School - English, Afrikaans, Maths, Computers, History, Technical drawing

Rand Park High School
01.2006

Skills

  • Computer Literacy

  • Firewall

  • LAN

  • Network

  • SQL

  • TCP/IP installations and maintenance

  • Windows

  • Computer Hardware Skills

  • Administration duties

  • Network setups and maintenance

  • Router and TCP/IP control

  • Hardware level support on Servers

  • Hardware level support on workstations

  • Troubleshooting of Server/desktop issues

  • AD User creation and maintenance

  • Joining workstations to Active Directory

  • Setup scripts for mapping network drives

  • Setting up VPN Connections

  • Setting up thin clients

  • Remote support

  • Training and mentoring other staff members on methodology and technologies

  • Kindle

  • Fire Tablet

  • Stick

  • TV

  • Echo Devices

  • Prime Video

  • Prime Gaming

  • Amazon Music services

  • Amazon App store services

Certification

AWS Cloud Practitioner, UDEMY

Personal Information

  • ID Number: 8711285104083
  • Age: 33
  • Ethnicity: Caucasian/White
  • ID Type: Identity Number
  • ID Number: 8711285104083
  • Gender: Male
  • Nationality: South African
  • Driving License: Yes

Own Vehicle

Yes (Polo Vivo Hatchback)

Driving License Code

B

Salary Requirements

R17000pm – R21000pm

Timeline

Customer Service Agent

Amazon
09.2021 - 04.2024

Onsite Technician

Bidfood
07.2018 - 05.2020

PC Technician

Times 3 Technologies
03.2013 - 03.2017

Personal Trainer

Genetx Gym Fourways
01.2011 - 12.2012

Service Technician

Gamco
01.2008 - 12.2011

AWS Cloud Practitioner course - undefined

UDEMY

AWS Cloud Practitioner course - undefined

AWS

High School - English, Afrikaans, Maths, Computers, History, Technical drawing

Rand Park High School
Redford SaundersICT Support Technician