PATRICIA TSAKANE MASHININI
Customer Service
2286b Lesito Street Zola2 PO KWA-XUMA, Johannesburg
Summary
Personable and dedicated with knack for providing excellent customer service and maintaining welcoming store atmosphere. Possesses knowledge of inventory management and point-of-sale systems, along with skills in communication and problem-solving. Aims to enhance customer satisfaction and streamline store operations.
Overview
3
3
years of professional experience
2018
2018
years of post-secondary education
Work History
Customer Service Agent
DSV Logistics and Transport
01.2024 - Current
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
Customer Service Agent
CSS Credit Solutions Services (Pty)
04.2023 - 09.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
Dept Collector Consultant
VeriCred Collections
03.2022 - 02.2023
- Maintained personnel records and updated internal databases to support document management.
- Developed strong relationships with clients, fostering trust and facilitating successful account resolutions.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Maintained accurate records of all collection activities, ensuring compliance with industry standards and regulations.
- Provided excellent customer service during difficult conversations, defusing tensions while effectively collecting payments.
Education
Office administration -
UniCollege
Matric - English (Home Language), Mathematical Literacy, IsiZulu, Economics, Business Studies, Life Orientation, Travel and Tourism
Pace commercial secondary school
Skills
- Adaptability
- Tech savvy
- Customer service
- Problem-Solving
- Computer Literacy
- Project Management Tools
- Strong Communication
References
DSV Logistics and Transport
Contact Person: Nelisiwe Sibeko
Position : Team Leader
Contact Number: 0693179204
CSS Credit Solutions Services
Contact Person: Christopher Verden
Position: Team leader
Contact Number: 064 765 7269
VeriCred Collection
Contact Person: Lindokuhle Ndaba
Position: Supervisor
Contact Number: 078 529 4469
Timeline
Customer Service Agent
DSV Logistics and Transport
01.2024 - Current
Customer Service Agent
CSS Credit Solutions Services (Pty)
04.2023 - 09.2023
Dept Collector Consultant
VeriCred Collections
03.2022 - 02.2023
Matric - English (Home Language), Mathematical Literacy, IsiZulu, Economics, Business Studies, Life Orientation, Travel and Tourism
Pace commercial secondary school
Office administration -
UniCollege
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