REATILE MADINGOANENG
Check-In Agent
Daveyton
Summary
Personable Customer Service Specialist experienced in managing high volumes of customer interactions with efficiency and courtesy. Delivered exceptional service by leveraging knowledge of customer service and reservation systems alongside strong communication and problem-solving skills. Committed to providing smooth and pleasant experiences for all passengers.
Overview
1
1
Language
3
3
years of professional experience
Work History
Check-in Agent
Colossal Aviapartner
01.2024 - 08.2026
- Processed passenger check-in, verifying travel documents and issuing boarding passes accurately.
- Assisted passengers with itinerary changes, denied boarding concerns, and travel documentation issues.
- Coordinated baggage acceptance, tagging, and special service requests according to airline procedures.
- Updated departure control system with reservation details, seat assignments, and baggage information.
- Delivered consistent customer service during peak operations, maintaining calm and accuracy under pressure.
Education
Grade 12 -
Petit High School
01-2023
Skills
Airline reservation systems
Check-in software
Departure control system
Baggage handling procedures
Passenger assistance
Customer service
Problem-solving
Stress management
Personal Information
- Date of Birth: 1999-07-27
- Nationality: South African
- Marital Status: Single
Timeline
Check-in Agent
Colossal Aviapartner
01.2024 - 08.2026
Grade 12 -
Petit High School