ESTELLEEN BENICE CRISHENDA BROOKS
Johannesburg
Summary
A dynamic professional with a diverse background in the insurance and aviation industries. Successfully transitioned from early career in insurance to pursue passion for aviation. Proven track record of growth and development, progressing from customer care agent to assuming responsibility of checking in clients at front desk. Adaptability and commitment to delivering exceptional customer service instrumental in career advancement. Seeking new opportunities to leverage skills and expertise in challenging role within aviation industry.
Overview
7
7
years of professional experience
Work History
Check-In Agent
Lanseria International Airport
2021.01 - Current
- Streamlined the check-in process for a smoother experience, managing passenger reservations with accuracy.
- Enhanced customer satisfaction by efficiently processing check-ins and issuing boarding passes.
- Facilitated smooth boarding processes by guiding passengers towards designated gates efficiently.
- Collaborated with team members to maintain high-quality service standards during peak travel times.
- Maintained detailed knowledge of airport policies and procedures to ensure seamless operations.
- Ensured accurate flight information was communicated to passengers, minimizing confusion and delays.
Boarding Agent
Lanseria International Airport
2019.09 - 2021.01
- Promoted workplace safety through adherence to established protocols in all aspects of boarding agent duties.
- Upheld the company''s reputation for excellent service by consistently meeting or exceeding client expectations through attentive, professional support.
- Fostered an environment of continuous improvement by participating in internal audits and implementing corrective actions as needed.
Passenger Handling
Lanseria International Airport
2018.12 - 2019.08
- Arrival and Departures competent on Kulula.com, Mango and Safair
- Lanseria Passenger Handling Course
- Dangerous Goods Competent
- AVSEC Competent
- Customer service focused.
- Collaborated effectively with other departments such as maintenance,passenger handling units for seamless flight preparations.
- Provided exceptional customer service, handling inquiries and resolving issues in a professional manner.
Customer Service Agent for Hollard
Cover Direct
2017.09 - 2018.11
- Claim follow-ups and enquiries on policies
- Debtors and Creditors
- Addressed customer account discrepancies and concerns.
- Responded to customer requests for products, services, and company information.
- Escalation handling of claims and complaints
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
N4 Certificate and N5-N6 Statement of results, Tourism -
Western College TVET
01.2015
South View High School
01.2013
Skills
- Airline Reservation Systems
- Passenger Assistance
- Stress Tolerance
- Airport Security Regulations
- Baggage Handling Knowledge
- Travel Documentation Expertise
- Ticketing and Boarding Procedures
- Flight Scheduling Awareness
- Basic computer skills
- Check-in procedures
- Customer Service
- Problem-Solving
- Time Management
Driverlicense
Code 10 (C1)
Contact
065 854 90l0
Personal Information
- Gender: Female
- Nationality: South African
- Marital Status: Single
References
- Cover Direct, Celester Madi (Manager), 071 075 4823
- Cover Direct, Thulani Khanye (Supervisor), 079 497 3624
- Lanseria International Airport, Brandt Grobler (Senior Ramp Controller), 061 152 9736
- Lanseria International Airport, Human Resource, 011 367 0300
Languages
Afrikaans
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Additional Information
Own Transport
Timeline
Check-In Agent
Lanseria International Airport
2021.01 - Current
Boarding Agent
Lanseria International Airport
2019.09 - 2021.01
Passenger Handling
Lanseria International Airport
2018.12 - 2019.08
Customer Service Agent for Hollard
Cover Direct
2017.09 - 2018.11
N4 Certificate and N5-N6 Statement of results, Tourism -
Western College TVET
South View High School
Similar Profiles
LUYANDA THENJWAYOLUYANDA THENJWAYO
IT Technician at LANSERIA INTERNATIONAL AIRPORTIT Technician at LANSERIA INTERNATIONAL AIRPORT
Gerri FairclothGerri Faircloth
Contract and Procurement Manager at Panama City – Bay Airport and Industrial District D.b.a Northwest florida beaches international airportContract and Procurement Manager at Panama City – Bay Airport and Industrial District D.b.a Northwest florida beaches international airport
Missie TaylorMissie Taylor
Manager for Flagship Inc at CVG Airport - Cincinnati/Northern Kentucky International AirportManager for Flagship Inc at CVG Airport - Cincinnati/Northern Kentucky International Airport