Raydene Roskruge
Johannesburg
Summary
Dynamic debt collector with a proven track record at LWM Debt Recovery, skilled in debt recovery strategies and negotiation. Expert in educating debtors on repayment options while maintaining strong customer relationships. Recognized for resolving disputes calmly and fostering timely payments through patience and persistence. Committed to achieving goals and enhancing customer satisfaction.
Ambitious debt collector with more than 2 years of experience in debt collection and collections processing. Successful in following up on past due accounts and recouping unpaid balances. Outstanding negotiator skillful in creating manageable repayment plans to reduce debt.
Overview
2
2
years of professional experience
Work History
Debt Collector
LWM Debt Recovery
05.2024 - Current
- Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
Reference
Hleketani maphopha
team leader
- LWM Debt Recovery
- 0699618747
- hleketanimaphopha@gmail.com
Debt Collector
TSL
02.2023 - 04.2024
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
- Developed strong relationships with customers to foster timely payments and account resolution.
Reference
Katleho Tlokotsi
supervisor
- TSL
- 0658512612
- katlehotlokotsi@gmail.com
Education
No Degree -
Freedom Park Secondary School
Freedom Park 11-2020
Skills
- Debt recovery strategies
- Skip tracing techniques
- Patience and persistence
- Goal-oriented mindset
- Following conversation scripts
- Teamwork and collaboration
- Customer service
- Negotiation and resolution
- Payment scheduling
Languages
Xhosa
Advanced (C1)
English
Advanced (C1)
Timeline
Debt Collector
LWM Debt Recovery
05.2024 - Current
Debt Collector
TSL
02.2023 - 04.2024
No Degree -
Freedom Park Secondary School
Similar Profiles
Sara WakilehSara Wakileh
Quality Assurance Manager at Financial Debt Recovery LTDQuality Assurance Manager at Financial Debt Recovery LTD
Rui ShiRui Shi
Accountant at AMPAC Debt Recovery (WA) Pty LtdAccountant at AMPAC Debt Recovery (WA) Pty Ltd
Destiny BurtonDestiny Burton
Collections Agent at Financial Debt Recovery LTDCollections Agent at Financial Debt Recovery LTD