Ramakuntwane Nehemiah Haniel Selwadi

• Obtained and reviewed credit reports, credit references, financial statements to establish credit limits for new accounts.
• Reviewed customer accounts for compliance with repayment obligations.
• Streamlined the credit control process by developing a comprehensive debtor management system.
• Liaison and Correspondence with Debt Collectors
• Minimize risk at all times
• Utilize the Age Analysis to manage all outstanding amounts.
• Generate debit/credit notes as and when required
• Reactivation/ Permanent deactivation of settled accounts and deceased account.
• Debt review process from start to end.

· Handle, resolve or escalate all queries related to SCCC & MTN Active such as upgrades, migrations, sim swaps, billing,

· Use technology tools as directed and within established guidelines by the Dealer Interaction Centre

· Receive and action e-mail requests from dealers/consumers/ organisations for processing on MTN Active

· Assist the Billing department on ad hoc basis on queries relating to Free minutes allocation inaccuracy, Monthly subscription incorrectly charged, Tariffs, Upgrade charged incorrectly, Promo fees credits etc.

• Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
• Evaluated staff performance and provided coaching to address inefficiencies.

• Collaborated with subject matter experts to deliver accurate and up-to-date information during training sessions.
• Attended training courses to build understanding of processes, techniques, and industry.
• Identified areas of improvement in current training programs and implemented necessary changes for better outcomes.
• Implemented various teaching methods, adapting to diverse learning needs and preferences of the trainees.
• · To help management get an indication of whether the controls in place are adequate to manage the risks to an acceptable level

• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
• Maintained database systems to track and analyze operational data.
• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Receiving Stock & accounting for the same.
• Budget control & Administration.
• Scheduling of staff.