Rahube Selina
Collections And Call Center
Johannesburg
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
17
17
years of professional experience
Work History
Team Leader Debt Collection
Mfc
12.2013 - 10.2020
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Legal Debt Specialist
Mfc
02.2009 - 12.2013
- Improved customer satisfaction levels by providing personalized financial advice and debt management solutions.
- Managed a portfolio of clients, ensuring timely payments and maintaining excellent client relationships.
- Developed strong relationships with external partners such as collection agencies, attorneys, and credit bureaus to optimize results in recovery efforts.
- Achieved monthly performance targets consistently by employing proactive strategies in debt collection efforts.
Debt Collector Supervisor
Mbd Attorneys
11.2008 - 01.2009
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Maintained consistently high success rate of collecting on overdue accounts.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
Debt Collector
Mbd Attorneys
08.2006 - 11.2008
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Identified and contacted customers with overdue accounts to address payment status.
- Improved debt recovery rates by implementing effective negotiation strategies and maintaining professionalism in challenging situations.
Legal Collections Officer
Wesbank
12.2005 - 08.2006
- Supported company growth by maintaining low levels of bad debt through diligent monitoring of credit exposure and proactive pursuit of delinquent accounts.
- Conducted regular account reviews to identify potential risks and opportunities for more efficient collections efforts.
- Contributed to a positive work environment by collaborating effectively with colleagues across departments involved in debt recovery efforts.
- Developed strong professional relationships with clients, attorneys, and other stakeholders involved in the collections process, fostering collaboration and cooperation toward shared goals.
Loss Control Consultant
Wesbank
01.2004 - 12.2005
- Collaborated with underwriters to evaluate risks and determine appropriate coverage for clients.
- Successfully managed multiple projects simultaneously while maintaining strict deadlines and quality standards, showcasing excellent organizational skills.
- Assisted clients in achieving regulatory compliance by staying current on industry regulations and guidelines.
- Delivered engaging presentations at conferences and seminars, sharing valuable insights into loss control strategies with industry professionals.
Education
Certificate In Risk Management - Risk Management
Gibbs
Johannesburg 2011
Timeline
Team Leader Debt Collection
Mfc
12.2013 - 10.2020
Legal Debt Specialist
Mfc
02.2009 - 12.2013
Debt Collector Supervisor
Mbd Attorneys
11.2008 - 01.2009
Debt Collector
Mbd Attorneys
08.2006 - 11.2008
Legal Collections Officer
Wesbank
12.2005 - 08.2006
Loss Control Consultant
Wesbank
01.2004 - 12.2005
Certificate In Risk Management - Risk Management
Gibbs
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