Rachel Galane

Responsibilities include:

• Reconciling meter accounts with the bank.
• Computing monthly amounts due to property owners.
• Analyzing meter data for anomalies.
• Invoicing monthly management fees and other line items to property owners.
• Managing approximately 120 properties monthly.
• Liaising with meter billing department to understand the result of anomalies relating to billing and to illuminate additional charges that may occur as a result.
• Importing journal entries for reconciled accounts.
• Compile payments schedules for payments due to property managers.
• Apply annual management fees increases.
• Set up recurring invoices for new properties according to the signed SLA.
• Prepare refunds for closed meter accounts.
• Maintain client records and keeping internal databases up to date.
• Supervise administrative support staff members (4 team members), offering guidance, feedback, and mentorship.
• Organize workflow and delegate tasks effectively to ensure timely project completion without compromising quality.
• Provide exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
• Using a shared online calender for tracking deadlines.
• Facilitating continuous staff training to keep team members informed on latest administrative protocols.

Responsibilities included:

• Introduce and help new customers navigate the prepaid meter system.
• Reconciling payments made on the metering system with the bank
• Data capturing for meter account activation and cancellation.
• Meeting with clients where necessary to address any issues relating to the metering system.
• Calculating refunds due for cancelled meter accounts.
• Receiving proof of payment perpetually and allocating payment made to the customers metering account.
• Managed approximately 35 incoming calls, and mails daily.
• Filing.