Michelle Smith
Office & Fleet Management
Pretoria
Summary
Detail-oriented professional with extensive experience in billing, customer service, and HR administration. Adept at managing complex tasks under pressure while ensuring accuracy and efficiency. Strong communication skills and a proven ability to interact effectively both internal and external.
Overview
13
13
years of professional experience
8
8
years of post-secondary education
Work History
Utilities Specialist
Remote Metering Solutions
6 2018 - Current
- Process the billing - Validate any billing irregularities
- Tenant movements preparing RFQ's preparing reconciliations client liaison data analysis Inform the property manager of any billing irregularities
- Ensure that the consumption derived from the pre-paid meter is in line with the consumption derived from the expense information received from the meter reading company
- Ensure that all estimated readings are logged at the council and council-related issues are logged accurately
- Follow up on outstanding council issues
- Responsible that all meter reading is correctly calculated and deleted from the import batches
- Ensure that all meter recoveries are reviewed, approved and ready for posting two days before the billing run
- Ensure that the query details and follow-ups are recorded accurately
- Ensure that all cases are resolved before the issue due date is received
- Ensure all unit schedules are fully completed on the due date
- Ensure that additional checks between municipal readings versus meter reader are accurate.
- Organized and detail-oriented with a strong work ethic.
- Proved successful working within tight deadlines and a fast-paced environment.
Office & Fleet Manager
Vukani Infrastructure Planning Service
03.2012 - 05.2018
- Managing driver (Arrange delivery and Collections)
Managing Cleaner
Supervising Finance & HR Assistant - Scheduling regular maintenance on all vehicles
- Scheduling urgent or emergency repairs as needed
- Managing vehicle licensure and registration
- Maintaining records of all fleet activity, such as repairs made to vehicles or fuel purchases made by specific employees.
- Sending out service notifications to all drivers and managers.
- Preparing reports on fleet activity, including fuel usage and vehicle maintenance schedules
- Served as liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Provided comprehensive administrative support to senior management.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Monitoring office supplies and ordering new stationery, furniture, appliances and electronics as required
- Maintained accurate records of all vehicles registration, insurance policies and maintenance logs.
- Maintained accurate driver information for delivery scheduling.
- Provided all drivers with pertinent safety materials regarding rules and regulations.
- Handling any facility issues
- Ensuring all staff have building access
- Ensuring office efficiency
Audit Clerk
H Moosa & Company (Chartered Accountants) A2A
3 2009 - 12.2009
- Check figures, postings, and documents to ensure that are mathematically accurate and properly coded
- For smaller errors, such as transcription errors, may make corrections themselves
- In case of major discrepancies, typically notify senior staff, including accountants and auditors.
- Reviewed figures, postings and paperwork for accuracy, integrity, and compliance.
- Assisted in the preparation of comprehensive audit reports, presenting findings to management for informed decision making.
- Collaborated with managers to obtain missing information.
- Provided valuable insights into process improvements based on thorough analysis of audit findings.
- Identified irregularities, researched causes and resolved problems.
Senior HR Coordinator
Vukani Infrastructure Planning Service
03.2012 - 05.2018
- Managing driver (Arrange delivery and Collections)
Managing Cleaner
Supervising Finance & HR Assistant - Prepared new hire letters, employee contracts, and corporate policies.
- Updated HR database with new employee information, changes in benefits, and other details.
- Organized new employee orientation schedules for new hires.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Created job descriptions on boards for vacant jobs.
- Checked references for potential candidates.
- Maintained accurate personnel records, including employment contracts, annual leave balances, and performance reviews.
- Assisted in drafting and reviewing employment contracts.
- Established clear communication channels with candidates throughout recruitment process, promoting positive candidate experience.
- Reviewed applications and resumes to support hiring activities.
- Collaborated with managers to identify and address employee relations issues.
- Assisted with writing job postings and job descriptions for boards.
Accounts Receivable Manager
Vukani Infrastructure Planning Service
03.2012 - 05.2018
- Managing driver (Arrange delivery and Collections)
Managing Cleaner
Supervising Finance & HR Assistant - Processed incoming payments in accordance with established financial policies.
- Supported month-end closing procedures by reconciling accounts receivable ledgers and preparing aging reports for management review.
- Increased efficiency by automating routine tasks, such as generating reports and sending reminders for overdue payments.
- Improved invoice accuracy by thoroughly reviewing billing data before issuing final statements.
- Strengthened relationships with key clients by providing exceptional service in addressing inquiries regarding account balances or payment issues.
- Expedited payment collection with timely submission of invoices and proactive communication with clients.
- Used accounting software to reconcile accounts, track income, and generate invoices.
- Contributed to month-end closing procedures by preparing detailed accounts receivable aging reports for management review.
- Verified discrepancies and resolved clients' billing issues
- Completed daily process adjustments to maintain accuracy.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Reduced outstanding account balances through diligent follow-up on overdue invoices and negotiating payment arrangements with clients.
- Matched purchase orders with invoices and recorded necessary information.
- Maintained excellent financial standings by working closely with bookkeeper to process business transactions.
- Optimized collections efforts by prioritizing high-value accounts and strategizing targeted approaches.
- Resolved accounts with late or skipped payments by contacting account holders.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Asset Manager
Vukani Infrastructure Planning Service
03.2012 - 05.2018
- Managing driver (Arrange delivery and Collections)
Managing Cleaner
Supervising Finance & HR Assistant - Maintained accurate records of all company-owned assets through diligent documentation practices.
- Ensure all assets are recorded and barcoded in asset register
- Receipt of all moveable assets.
- Perform quantity and quality control
- Capturing of asset information in relevant registers.
- Monitor and review allocation of assets to asset holders.
- Determination of asset allocation according to furniture and
equipment policy and procedures of department. - Capturing of asset information on inventory list (room list) of
asset holder. - Delivery of assets to asset holder.
- Approval of moveable asset register updates
- Monitor and review capturing of all physical assets in physical asset
management register - Implemented robust tagging system for physical assets, simplifying identification, tracking, and reporting capabilities.
- Conducted regular audits of physical assets, ensuring accurate record-keeping and compliance with company policies.
- Worked with others on asset control team, tagged and tracked IT assets and identified locations and owners.
- Achieved cost savings by renegotiating service contracts for managed properties.
- Enhanced equipment coordination by implementing efficient inventory management systems.
- Performed equipment maintenance and repairs.
Education
Advanced Project Management - Project Management
Unisa (University of South Africa)
Gauteng, South Africa 01.2016 - 12.2016
SAGE: Pastel Accounting - Accounting
Varsity College
Gauteng, South Africa 01.2010 - 12.2010
ICB National Diploma: Technical Financial Accounting - Accounting
Damelin Education Group
Gauteng, South Africa 01.2010 - 12.2010
Matric Certificate -
Hoërskool Die Wilgers
Gauteng, South Africa 01.2004 - 12.2008
Skills
- Professional communication skills (both written and verbal)
- Customer service acumen
- Administrative skills
- Confidentiality handling
- Initiative
- Willingness to learn
- Adaptability
- Confidence
- Attention to detail
- Resilience
Languages
English
Advanced (C1)
Afrikaans
Bilingual or Proficient (C2)
Software
Microsoft Word, Excel, Pivots, Office, Access, PowerPoint, and Internet explorer
Pastel Partner (6 years) (Accounting system)
A brief background on SAP 200 (1 year)
Internet explorer
Interests
Driver’s license: Code 8 Own transport
Health Status: Excellent (Non-smoker)
Availability: One calendar month (Negotiable)
References
Vukani Infrastructure Planning Service
- Mrs. Moncenique Marian, Tel: (012) 804 1504, Cell: 066 497 3359
H Moosa & Company (Chartered Accountants) A2A
- Miss K Morgan (Audit Supervisor), Tel: (012) 460 9885, Cell: 073 260 4923
Timeline
Advanced Project Management - Project Management
Unisa (University of South Africa)
01.2016 - 12.2016
Office & Fleet Manager
Vukani Infrastructure Planning Service
03.2012 - 05.2018
Senior HR Coordinator
Vukani Infrastructure Planning Service
03.2012 - 05.2018
Asset Manager
Vukani Infrastructure Planning Service
03.2012 - 05.2018
Accounts Receivable Manager
Vukani Infrastructure Planning Service
03.2012 - 05.2018
SAGE: Pastel Accounting - Accounting
Varsity College
01.2010 - 12.2010
ICB National Diploma: Technical Financial Accounting - Accounting
Damelin Education Group
01.2010 - 12.2010
Matric Certificate -
Hoërskool Die Wilgers
01.2004 - 12.2008
Utilities Specialist
Remote Metering Solutions
6 2018 - Current
Audit Clerk
H Moosa & Company (Chartered Accountants) A2A
3 2009 - 12.2009
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