Quintin Bester
Build It Soshanguve / Kwagga Group
Pretoria
23
years of professional experience
Dynamic Operations Manager with expertise in team management, project execution, and performance analysis. Specializes in optimizing operational processes and driving service excellence, leading to improved financial performance and employee engagement across retail environments.
Work History
Operations Manager
5 Years 11 Months- Managed financial performance by controlling profit and loss profiles across designated store portfolios.
- Assisted in creating budgets and forecasts to support operational goals. Contributed to setting operational targets and estimating costs. Reviewed expense data to identify trends and inform decision-making.
- Led efforts in KPI tracking to enhance sales insights. Conducted comprehensive reviews of sales reports to drive strategic initiatives. Analyzed store turnover to uncover performance gaps and optimize operations.
- Analyzed expense reports and identified opportunities for cost reduction and waste minimization.
- Implemented policy standardization to enforce standard operating procedures across all stores.
- Executed comprehensive audits of store operations to ensure safety compliance and safeguard assets.
- Oversaw comprehensive project management initiatives to enhance retail environments through strategic re-launches and remodels.
- Oversaw recruitment, hiring, onboarding, and performance evaluation of store managers and retail supervisors.
- Analyzed client traffic patterns and adjusted staff scheduling to enhance labor efficiency and meet budgetary constraints.
- Supported team motivation by fostering a positive work environment. Assisted in boosting staff morale through various engagement activities. Helped resolve employee grievances to maintain workplace harmony.
- Formulated and implemented purchasing plans and inventory management systems to ensure optimal stock levels.
- Assisted in implementing effective shrinkage reduction processes and helped conduct regular stocktakes. Supported loss prevention initiatives by monitoring stock levels and facilitating inventory checks.
- Investigated and resolved high-priority buyer issues and severe customer service failures to enhance client satisfaction and loyalty.
- Partnered with product design teams to enhance visual merchandising strategies and optimize promotional displays.
- Managed the integration of retail management software and digital tools to optimize the balance between online shopping platforms and in-person customer interactions.
- Managed compliance of employees with established company policies and procedures to maintain operational integrity.
- Analyzed employee performance through consistent reviews, creating strategic plans to enhance skills and productivity.
- Directed purchasing, sales, marketing, and customer account operations to optimize workflow and service delivery.
- Managed design and implementation of dynamic merchandise displays to capture customer interest in-store.
Store Manager
2 Years 10 Months- Implemented inventory management strategies to maintain stock levels and address special order requirements.
- Assisted in negotiating terms with suppliers to secure favorable agreements. Managed procurement orders to ensure timely acquisition of materials. Monitored delivery schedules to maintain efficient supply chain operations.
- Directed the handling and organization of heavy materials in the yard, ensuring secure storage and compliance with safety protocols.
- Established and enforced security protocols while conducting regular audits to mitigate shrinkage and loss.
- Facilitated recruitment, conducted interviews, and implemented onboarding and training programs for new hires.
- Developed and implemented staff rotation plans to maintain efficient operations during high-traffic periods.
- Facilitated cross-training initiatives to enhance staff performance and motivated sales teams to achieve targets.
- Achieved sales targets through effective goal-setting and performance evaluation of staff. Fostered a motivated sales team that consistently met performance objectives.
- Led initiatives to identify and capitalize on local business opportunities. Oversaw bulk contractor sales operations to maximize revenue. Developed and executed promotional strategies to strengthen market share.
- Contributed to budget setup and payroll management for store operations. Supported efforts to regulate operational spending. Guided comprehensive budget management and payroll supervision for store efficiency. Implemented strategies to refine control over expenses. Delivered cost savings through adept budget oversight and payroll management. Optimized expense control to bolster store performance.
- Oversaw documentation of sales activities and inventory management. Analyzed sales data to derive insights for operational improvements. Presented comprehensive reports on store performance to drive strategic initiatives.
- Ensured adherence to occupational health and safety standards to maintain compliance with local regulations and uphold brand integrity.
- Executed targeted marketing strategies that significantly increased foot traffic and strengthened brand presence in local markets.
- Analyzed staff performance through regular evaluations, providing actionable feedback aimed at improving overall employee engagement.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed and managed escalated customer complaints to foster positive relationships with clientele.
Floor Manager
2 Years- Motivated team members and tracked daily sales metrics to optimize overall profitability.
- Assisted in creating staff schedules and onboarding new team members. Participated in conducting regular performance evaluations.
- Provided direct customer assistance and staff support on the shop floor to ensure optimal service delivery.
- Monitored inventory levels to assist in tracking product availability. Supported buyers in replenishing stock to address shortages. Aided in controlling shrinkage through regular inventory assessments.
- Identified and addressed inefficiencies in stock lines to enhance inventory turnover.
- Executed shelf pricing accuracy and coordinated stock rotation to optimize product availability.
- Executed in-store and national promotions in partnership with a committed team to enhance brand visibility.
- Collaborated with team members to perform stock counts and analyze shrinkage, ensuring accurate inventory management.
- Investigated and resolved escalated customer complaints regarding returns, warranty claims, and defective merchandise, ensuring effective communication and support.
- Assisted customers in identifying and choosing optimal building supplies and tools tailored to specific project requirements.
- Oversaw store operating procedures, ensuring secure opening and closing of store, till management and accurate end-of-day reporting.
- Implemented and monitored compliance protocols to uphold health and safety standards across operations.
- Maintained an orderly and hazard-free sales environment to enhance customer experience.
Sales Executive
9 Months- Facilitated customer interactions and sales processes to enhance engagement through consultations, vehicle demonstrations, and negotiations.
- Facilitated customer financing application processes and acted as liaison for F&I to uphold compliance with trade practices and consumer legislation.
- Cultivated new customer leads through proactive outreach via phone, email, and digital channels.
- Administered a comprehensive customer database utilizing CRM platforms.
- Executed meticulous vehicle inspections and detailing, facilitating a smooth transition for customers upon vehicle delivery.
- Executed post-delivery follow-up calls to guarantee customer satisfaction and maintained an inviting forecourt appearance to reflect brand values.
- Developed and maintained strong client relationships to drive repeat business.
- Conducted market research to identify new sales opportunities and customer needs.
Farm Manager
9 Months- Oversaw daily care and management of crocodile hatchlings and juvenile crocodiles. Supervised breeding pairs to promote healthy reproduction.
- Assisted in managing daily operations of avocado farm. Supported crop management activities to enhance yield. Monitored plant health to identify and resolve issues promptly.
- Directed technology implementation to enhance operational efficiency and streamline processes.
- Assisted in budget preparation and tracked operational costs to support farm profitability. Monitored daily expenses to help maintain financial stability on the farm. Contributed to financial planning to promote farm success.
- Managed vendor relationships and procurement activities to ensure timely supply availability and cost-effectiveness.
- Managed sales initiatives to drive revenue growth. Led marketing campaigns to increase brand awareness. Oversaw project execution to align with strategic goals.
- Assisted in recruiting and hiring farm workers to meet staffing needs. Supported training initiatives for farm workers to enhance skills. Facilitated onboarding processes for new farm employees.
- Directed daily task assignments to optimize team performance. Managed personnel issues to enhance team morale and collaboration. Fostered productivity by implementing effective team strategies.
- Executed routine maintenance and operational checks on machinery and equipment to enhance reliability.
- Managed infrastructure maintenance for buildings and enclosures. Oversaw repairs and improvements for hot house systems and crocodile habitats. Coordinated maintenance schedules to enhance operational efficiency.
- Enforced comprehensive health and safety measures to ensure the well-being of personnel and animals.
- Ensured adherence to agricultural laws and environmental standards to promote sustainable farming practices.
Senior Data Technician
2 Years 4 Months- Assisted in designing and installing network infrastructure systems. Contributed to setup and maintenance of network components. Supported teams in troubleshooting connectivity issues.
- Performed diagnostic assessments and repairs on computer hardware to maintain operational efficiency.
- Troubleshot and resolved software system issues, maintaining optimal performance and user satisfaction.
- Provided comprehensive backend assistance for payroll processes to enhance operational effectiveness.
- Oversaw mobile device repair operations to enhance customer satisfaction and service efficiency. Led troubleshooting initiatives to improve device performance and user experience. Managed user inquiries related to mobile device functionalities and provided effective solutions.
- Executed comprehensive onsite network development strategies to support organizational infrastructure needs.
- Provided remote IT support to assist users with technical issues. Resolved user inquiries through effective troubleshooting techniques. Facilitated smooth technology operations by addressing client needs promptly.
Store Manager
6 Years 10 Months- Led daily store operations, ensuring high levels of customer satisfaction and service quality.
- Trained and mentored staff, fostering a collaborative team environment and enhancing performance.
- Implemented inventory management systems, optimizing stock levels and reducing shrinkage.
- Analyzed sales data to identify trends, driving strategic decisions for product placement and promotions.
- Conducted monthly stocktakes to maintain inventory accuracy. Supported inventory management through regular stock assessments. Assisted in ensuring stock levels met operational needs.
- Conducted in-depth assessments and optimizations of data systems for mobile and computing devices.
Education
New Launch V3 - Vodafone Live And 3G - Business Retail
Compliance & Legislation - Business Retail
Strata IT Sales - Business Retail
Data Specialist - Business Retail
Advanced Data Technician - Business Retail
Selling Cellular - Business Retail
Tripoli - Business Retail
Corporate Deals - Business Retail
NBA(Next Best Thing) - Business Retail
Strata Data Fundamentals - Business Retail
Sales Excellence - Business Retail
082 Introduction - Business Retail
Service & Selling Skills - Business Retail
Customer Acquisition - Business Retail
Vodacom Value Added Services - Business Retail
Customer Service - Business Retail
Maintaining Customer Service - Business Retail
Data Products & Services - Business Retail
Customer Acquisition Processes - Business Retail
Data Products & Services - Business Retail
The World of Vodacom - Business Retail
Fraud & Risk - Business Retail
Data Contracts & Messenger - Business Retail
Selling Solutions - Business Retail
Prepaid Products & Services - Business Retail
Voice Contract Products & Services - Business Retail
Introduction To Data - Business Retail
Data On The Move - Business Retail
Its A Deal - Business Retail
Retail Office - Business Retail
Customer Centric 2 - Business Retail
CompTIA A+ - Computer And Information Systems
CompTIA Network+ - Computer And Information Systems
High School Diploma
Skills
Effective problem resolution
Collaborative team management
Operational efficiency management
Service excellence
Strategic decision-making
Workplace conflict mediation
Project planning
Team leadership
Project execution
Skilled in Microsoft Office tools
Workforce management
Data management
Timeline
Operations Manager
Build It Soshanguve / Kwagga Group
07.2020 - CurrentRead More
Store Manager
Build It Soshanguve
08.2017 - 06.2020Read More
Sales Executive
R&S Motors
10.2015 - 07.2016Read More
Floor Manager
Build It Mabopane
07.2015 - 07.2017Read More
Farm Manager
Milgrow - Croc Grove Farm
12.2014 - 09.2015Read More
Senior Data Technician
7th Moon(Pty) Ltd
05.2012 - 09.2014Read More
Store Manager
Mobile Gateway - Vodacom
03.2003 - 01.2010Read More
Vodacom
Compliance & Legislation from Business Retail
Read More
Vodacom
New Launch V3 - Vodafone Live And 3G from Business Retail
Read More
Vodacom
Strata IT Sales from Business Retail
Read More
Vodacom
Data Specialist from Business Retail
Read More
Vodacom
Advanced Data Technician from Business Retail
Read More
Vodacom
Selling Cellular from Business Retail
Read More
Vodacom
Tripoli from Business Retail
Read More
Vodacom
Corporate Deals from Business Retail
Read More
Vodacom
NBA(Next Best Thing) from Business Retail
Read More
Vodacom
Strata Data Fundamentals from Business Retail
Read More
Vodacom
Sales Excellence from Business Retail
Read More
Vodacom
082 Introduction from Business Retail
Read More
Vodacom
Service & Selling Skills from Business Retail
Read More
Vodacom
Customer Acquisition from Business Retail
Read More
Vodacom
Vodacom Value Added Services from Business Retail
Read More
Vodacom
Customer Service from Business Retail
Read More
Vodacom
Maintaining Customer Service from Business Retail
Read More
Vodacom
Data Products & Services from Business Retail
Read More
Vodacom
Customer Acquisition Processes from Business Retail
Read More
Vodacom
Data Products & Services from Business Retail
Read More
Vodaom
The World of Vodacom from Business Retail
Read More
Vodacom
Fraud & Risk from Business Retail
Read More
Vodacom
Data Contracts & Messenger from Business Retail
Read More
Vodacom
Selling Solutions from Business Retail
Read More
Vodacom
Prepaid Products & Services from Business Retail
Read More
Vodacom
Voice Contract Products & Services from Business Retail
Read More
Vodacom
Introduction To Data from Business Retail
Read More
Vodacom
Data On The Move from Business Retail
Read More
Vodacom
Its A Deal from Business Retail
Read More
Vodacom
Retail Office from Business Retail
Read More
Vodacom
Customer Centric 2 from Business Retail
Read More
Intec Collage
CompTIA A+ from Computer And Information Systems
Read More
Intec Collage
CompTIA Network+ from Computer And Information Systems
Read More
Hoerskool Sybrand Van Niekerk
High School Diploma
Read More