Excel, word, PowerPoint and Parcel Perfect
QUEENETH ANELE NDLOVU
RECEPTIONIST/ ADMINISTRATOR
PINETOWN,KwaZulu-Natal
Summary
Dedicated receptionist skilled in organization, time management, and customer relations. Proven ability to efficiently handle front desk operations and resolve customer complaints, ensuring a positive experience for all visitors.
Overview
2
2
Language
1
1
Certification
5
5
years of professional experience
6
6
years of post-secondary education
Work History
RECEPTIONIST AND ADMINISTRATOR
SEABOURNE INEXPRESS
02.2025 - Current
- Managed front desk operations, providing exceptional customer service to all visitors.
- Answered multi-line phone system, directing calls efficiently to appropriate departments.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Supported staff by managing correspondence, organizing documents, and overseeing office supplies inventory to ensure smooth operations.
- Supported various departments during peak periods.
- Maintained accurate data in Excel spreadsheets and generated reports or graphs to assist in decision-making.
- Assigned agents collections and followed up until delivery.
- Managed over 50 customer calls per day.
Customer Service Agent
Edcon
07.2021 - 07.2022
- Delivered exceptional customer support through effective communication and product knowledge.
- Resolved customer inquiries and complaints, ensuring satisfaction and loyalty.
- Assisted in training new team members on company policies and procedures.
- Utilized CRM software to track customer interactions and manage follow-ups.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Managed over 50 customer calls per day
Education
Certificate - HIGHER CERTIFICATE IN SUPPLY CHAIN
MANCOSA
DURBAN 07.2026 - Current
Certificate -
Siyajabula High School
Matriculation 01.2014 - 12.2019
Skills
Call handling
Customer service
Client relations
Office administration
Admin assistance
Record keeping
File management
Information management
Organization skills
Time management
Complaint resolution
Communication skills
Software
Certification
NSC
Timeline
Certificate - HIGHER CERTIFICATE IN SUPPLY CHAIN
MANCOSA
07.2026 - Current
RECEPTIONIST AND ADMINISTRATOR
SEABOURNE INEXPRESS
02.2025 - Current
Customer Service Agent
Edcon
07.2021 - 07.2022
Certificate -
Siyajabula High School
01.2014 - 12.2019