Smangele Nomsa Nkawule
Receptionist
Johannesburg
Summary
Dedicated receptionist with strong organizational skills and attention to detail. Proven ability to enhance client satisfaction and streamline office processes, ensuring efficient operations and positive first impressions.
Overview
17
17
years of professional experience
Work History
Receptionist Administrator
Keeper Insurance Handled Right
10.2022 - Current
- Welcomed clients and visitors, ensuring positive first impressions and prompt assistance.
- Managed phone communications, directing inquiries to appropriate departments efficiently.
- Coordinated appointment scheduling, optimizing staff availability and client satisfaction.
- Maintained organized filing systems for documents, enhancing retrieval speed and accuracy.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Monitored inventory of office supplies, ensuring timely replenishment to support operations.
- Implemented office procedures that improved workflow efficiency and reduced delays.
Independent Senior Sales Executive
Sharemount Investment
11.2021 - 09.2022
- Developed and implemented strategic sales plans to achieve revenue targets.
- Cultivated strong relationships with key clients, enhancing customer loyalty and retention.
- Analyzed market trends to identify new business opportunities and competitive advantages.
- Led cross-functional teams in executing marketing campaigns that drove product awareness.
Cashier
Shell Service Station
07.2016 - 10.2021
- Processed customer transactions accurately and efficiently to enhance service delivery.
- Maintained cleanliness and organization of the cashier area to ensure a welcoming environment.
- Assisted customers with inquiries and product information, fostering positive relationships.
- Trained new cashiers on operational procedures and customer service best practices.
- Implemented strategies to reduce transaction times, improving overall customer satisfaction.
- Greeted customers entering store and responded promptly to customer needs.
Call Center Sales Representative
Telemarketing Management Services
06.2014 - 02.2015
- Executed inbound and outbound sales calls to achieve monthly targets.
- Utilized CRM software to track customer interactions and follow-ups.
- Developed scripts to enhance conversation flow and increase conversion rates.
- Trained new sales representatives on effective communication techniques and product knowledge.
- Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
- Developed long-term relationships with customers by providing exceptional service and tailored solutions.
- Educated customers on product and service benefits, explaining features and answering questions.
Customer Service Representative- NCR Regulator
Woolworths
09.2009 - 01.2012
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Managed product returns and exchanges, ensuring compliance with company policies.
- Trained new staff on customer interaction protocols and service excellence standards.
- Collaborated with team members to enhance store operations and improve customer satisfaction levels.
Education
SHORT COURSE - OFFICE ADMINISTRATION
IQ Academy
East London, South Africa 04.2001 -
Certificate - FIRST AID ESSENTIALS FOR CHILDREN
RESUSCIATATION COUNCIL OF SOUTH AFRICA
Johannesburg, South Africa 04.2001 -
Certificate - Class Of Business Commercial Lines
SANTAM
Johannesburg, South Africa 04.2001 -
Certificate - PERSONAL LINES PLV2
BRYTE ACADEMY
Johannesburg, South Africa 04.2001 -
National Certificate - Somatologist
Face To Face
Edenvale, South Africa 04.2001 -
NQF LEVEL1 - National Certificate in Business Practice
Tripple L Academy
Johannesburg, South Africa 04.2001 -
Post-Graduate Certificate - NQF LEVEL 4 INFORMATION TECHNOLOGY
Pc Training And Business College
Midrand, South Africa 04.2001 -
Skills
Reception management
Appointment scheduling
Calendar management
Call handling
Multi-line phone operation
Customer service
Call handling
Phone and email etiquette
Office management
Administration and operations
Staff scheduling
Multitasking and organization
File organization
Microsoft office
Reception area maintenance
Timeline
Receptionist Administrator
Keeper Insurance Handled Right
10.2022 - Current
Independent Senior Sales Executive
Sharemount Investment
11.2021 - 09.2022
Cashier
Shell Service Station
07.2016 - 10.2021
Call Center Sales Representative
Telemarketing Management Services
06.2014 - 02.2015
Customer Service Representative- NCR Regulator
Woolworths
09.2009 - 01.2012
SHORT COURSE - OFFICE ADMINISTRATION
IQ Academy
04.2001 -
Certificate - FIRST AID ESSENTIALS FOR CHILDREN
RESUSCIATATION COUNCIL OF SOUTH AFRICA
04.2001 -
Certificate - Class Of Business Commercial Lines
SANTAM
04.2001 -
Certificate - PERSONAL LINES PLV2
BRYTE ACADEMY
04.2001 -
National Certificate - Somatologist
Face To Face
04.2001 -
NQF LEVEL1 - National Certificate in Business Practice
Tripple L Academy
04.2001 -
Post-Graduate Certificate - NQF LEVEL 4 INFORMATION TECHNOLOGY
Pc Training And Business College
04.2001 -