Hi, I’m
LEBOHANG QUEENETH MOLOI
Bloemfontein
Summary
Restaurant Owner leading a fast food restaurant and car wash business with oversight of daily operations, staff supervision, budgeting, stock control, and vendor coordination. Drives customer growth through marketing, promotions, and social media planning while keeping service standards steady across multiple business units. Applies entrepreneurship training and a R250,000 business growth contract to expand operations and strengthen community-focused service.
Overview
4
Languages
9
Certifications
11
years of professional experience
Work History
KTMS Projects - Naval Hill Park
Tourism Monitor
03.2024 - 09.2024
Job overview
- Completed SASSETA-accredited safety and security learnership, with combined theoretical and practical training, for six months.
- Key Responsibilities: Tourism safety and security duties.
- Monitored Park visitors to ensure adherence to safety protocols and park regulations.
- Helped maintain a safe and secure environment for tourists, staff, and wildlife.
- Reported safety incidents and suspicious activities to park management, or relevant security personnel.
- Contributed to the implementation of tourism-focused crime prevention measures.
- Visitor Support and Tourism Services: Provided friendly, informative assistance to visitors, enhancing their overall experience.
- Shared knowledge about the park, including safety tips, site history, and points of interest.
- Environmental and Wildlife Care: Monitored wildlife activity and assisted in maintaining a clean and safe environment.
- Reported environmental hazards, assisted in light conservation tasks, and promoted eco-friendly behaviour among visitors.
- Theory Training (SASSETA Curriculum): Completed accredited modules on safety and security, community relations, conflict management, tourism awareness, first aid, and basic law enforcement principles.
- Practical training at Naval Hill Park: Applied theoretical knowledge in a live tourism and conservation environment.
- Developed communication, observation and reporting skills in collaboration with park officials and local security teams.
Chill With Us Fast Food Restaurant and Car Wash
Restaurant Owner
06.2023 - Current
Job overview
- I am a passionate and driven business owner with hands-on experience in managing fast food services, car wash operations, and community-based entertainment.
- I thrive in high-energy environments and bring a unique combination of practical leadership, customer engagement and strategic planning skills.
- As part of my entrepreneurial journey, I've enhanced my business acumen through reputable training programmes, including: National Youth Development Agency (NYDA) Business Management Training Workshops: 05 December 2022-09 December 2022.
- Google Hustle Academy Bootcamp Programme: 31 July 2023, 14 August 2023.
- SAB Foundation and Fetola Programme for Entrepreneurship Training and Educational Workshop: 15 April 2024-Current.
- These programmes strengthened my capabilities in financial management, marketing, operations, and leadership-skills I apply daily to grow my business and serve my community.
- My strengths include: Daily operations management across multiple business units, Team leadership, staff development, and performance supervision, Customer service and experience design, Budgeting, stock control, and vendor coordination, Marketing strategy, promotions, and social media planning, Compliance with safety, health and business regulations.
- Milestones achieved: Awarded National Youth Development Agency Certificate, Awarded a Google Hustle Academy Bootcamp Programme Certificate, Out of 6,000 applicants who applied for the programme, I became one of the cohorts who successfully secured and signed a R250,000 business growth contract with SAB Foundation and Fetola Programme to invest in my restaurant business.
- I'm committed to building vibrant, locally loved businesses and always open to connecting with other entrepreneurs, collaborators, or mentors focused on growth and innovation.
- Developed and implemented daily operational procedures to enhance service efficiency.
- Trained and mentored staff on food safety protocols and customer service excellence.
- Streamlined inventory management processes to reduce waste and improve cost control.
- Established marketing strategies that increased brand visibility and customer engagement.
- Analyzed customer feedback to drive menu improvements and enhance guest experience.
- Fostered partnerships with local vendors to strengthen supply chain reliability and quality.
- Led team meetings to communicate objectives, motivate staff, and resolve operational challenges.
- Managed payroll, daily deposits, and cost controls.
- Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
- Set employee schedules, delegated work, and monitored food quality and service performance.
KTMS Projects - Naval Hill Park
Tourism Monitor
03.2024 - 09.2024
Job overview
- Completed SASSETA-accredited safety and security learnership, with combined theoretical and practical training, for six months.
- Key Responsibilities: Tourism safety and security duties.
- Monitored Park visitors to ensure adherence to safety protocols and park regulations.
- Helped maintain a safe and secure environment for tourists, staff, and wildlife.
- Reported safety incidents and suspicious activities to park management, or relevant security personnel.
- Contributed to the implementation of tourism-focused crime prevention measures.
- Visitor Support and Tourism Services: Provided friendly, informative assistance to visitors, enhancing their overall experience.
- Shared knowledge about the park, including safety tips, site history, and points of interest.
- Environmental and Wildlife Care: Monitored wildlife activity and assisted in maintaining a clean and safe environment.
- Reported environmental hazards, assisted in light conservation tasks, and promoted eco-friendly behaviour among visitors.
- Theory Training (SASSETA Curriculum): Completed accredited modules on safety and security, community relations, conflict management, tourism awareness, first aid, and basic law enforcement principles.
- Practical training at Naval Hill Park: Applied theoretical knowledge in a live tourism and conservation environment.
- Developed communication, observation and reporting skills in collaboration with park officials and local security teams.
Lodium Pest Controllers
Executive Administration Clerk
06.2022 - 11.2023
Job overview
- Showcased excellent organizational and multitasking abilities by handling tender bidding processes and office administration.
- Ensured timely and professional replies to client inquiries through high-volume calls and email handling.
- Optimized manager's schedule by planning and coordinating meetings with clients, resulting in smooth, productive daily operations.
- Implemented efficient boardroom meeting organization and agenda preparation, leading to well-structured and successful discussions.
- Managed an efficient and systematic filing system for general and confidential documents.
- Managed tender requests effectively by completing and processing diverse tender documents, including SBD forms, Special Conditions Contracts, and Memoranda, to be sent to key stakeholders, and assisted the company in securing service provision contract appointments.
- Generated detailed and persuasive quotations and invoices to increase business opportunities.
- Prepared comprehensive service office reports to aid management's evaluation and decision processes.
- Engaged in site inspection meetings with company managers and clients, sharing reports about client services and expectations.
Lodium Pest Controllers
Executive Administration Clerk
06.2022 - 11.2023
Job overview
- Showcased excellent organizational and multitasking abilities by handling tender bidding processes and office administration.
- Ensured timely and professional replies to client inquiries through high-volume calls and email handling.
- Optimized manager's schedule by planning and coordinating meetings with clients, resulting in smooth, productive daily operations.
- Implemented efficient boardroom meeting organization and agenda preparation, leading to well-structured and successful discussions.
- Managed an efficient and systematic filing system for general and confidential documents.
- Managed tender requests effectively by completing and processing diverse tender documents, including SBD forms, Special Conditions Contracts, and Memoranda, to be sent to key stakeholders, and assisted the company in securing service provision contract appointments.
- Generated detailed and persuasive quotations and invoices to increase business opportunities.
- Prepared comprehensive service office reports to aid management's evaluation and decision processes.
- Engaged in site inspection meetings with company managers and clients, sharing reports about client services and expectations.
Department of Statistics South Africa-Census 2022
Field Worker Supervisor
02.2022 - 05.2022
Job overview
- Efficiently supervised and managed a team of fieldworkers to ensure the completion of quality work within allocated timeframes for the CENSUS 2022 project.
- Conducted successful Enumeration Area and Dwelling Unit publicity, as well as verified non-responses, and out-of-scopes within the assigned Supervisor's Unit.
- Provided effective supervision to fieldworkers by coordinating and supporting them in all fieldwork-related activities.
- Developed and implemented work schedules for team members to maintain deadlines and fully staff shifts, resulting in the successful completion of tasks.
- Expertly managed the re-assignment of Dwelling Units amongst Fieldworkers, ensuring smooth task distributions and replacements.
- Prepared, allocated, and monitored production levels to achieve targets, resulting in the successful completion of data collection for Stats SA.
Department of Statistics South Africa-Census 2022
Field Worker Supervisor
02.2022 - 05.2022
Job overview
- Efficiently supervised and managed a team of fieldworkers to ensure the completion of quality work within allocated timeframes for the CENSUS 2022 project.
- Conducted successful Enumeration Area and Dwelling Unit publicity, as well as verified non-responses, and out-of-scopes within the assigned Supervisor's Unit.
- Provided effective supervision to fieldworkers by coordinating and supporting them in all fieldwork-related activities.
- Developed and implemented work schedules for team members to maintain deadlines and fully staff shifts, resulting in the successful completion of tasks.
- Expertly managed the re-assignment of Dwelling Units amongst Fieldworkers, ensuring smooth task distributions and replacements.
- Prepared, allocated, and monitored production levels to achieve targets, resulting in the successful completion of data collection for Stats SA.
Afrikan Native Travel Agency
Travel Consultant
07.2019 - 10.2020
Job overview
- Maintained accurate and comprehensive client records for seamless booking management.
- Boosted client relations and service quality by providing tailored travel quotes for both leisure and business clients.
- Conducted successful social media campaigns, increasing the company's online visibility and attracting varied clientele.
- Efficiently facilitated bookings for accommodation, flights, and activities.
- Accurately input client details into booking systems to ensure seamless data management.
- Secured support for youth empowerment through skill development initiatives by creating compelling investor proposals focused on the Mangaung Township Tour.
- Handled travel arrangements for groups, couples, executives and special needs clients.
- Advised clients on travel documentation requirements, including visas and passports, for seamless international travel.
- Resolved booking issues and complaints efficiently, minimizing inconvenience and maintaining client trust in the agency.
- Helped clients select perfect holiday based on needs, budget and specifications.
- Took payments via credit and debit cards and handled all sensitive information with professionalism and discretion.
- Milestones achieved: Successfully secured 12 high-paying business client bookings, each valued between R30,000 and R128,000-resulting in a combined revenue potential exceeding R900,000. Clients contributed over R25,000 each in business trip spending, significantly surpassing my weekly sales targets and demonstrating strong sales performance, client acquisition, and revenue growth capabilities.
Afrikan Native Travel Agency
Travel Consultant
07.2019 - 10.2020
Job overview
- Maintained accurate and comprehensive client records for seamless booking management.
- Boosted client relations and service quality by providing tailored travel quotes for both leisure and business clients.
- Conducted successful social media campaigns, increasing the company's online visibility and attracting varied clientele.
- Efficiently facilitated bookings for accommodation, flights, and activities.
- Accurately input client details into booking systems to ensure seamless data management.
- Secured support for youth empowerment through skill development initiatives by creating compelling investor proposals focused on the Mangaung Township Tour.
- Handled travel arrangements for groups, couples, executives and special needs clients.
- Advised clients on travel documentation requirements, including visas and passports, for seamless international travel.
- Resolved booking issues and complaints efficiently, minimizing inconvenience and maintaining client trust in the agency.
- Helped clients select perfect holiday based on needs, budget and specifications.
- Took payments via credit and debit cards and handled all sensitive information with professionalism and discretion.
- Milestones achieved: Successfully secured 12 high-paying business client bookings, each valued between R30,000 and R128,000-resulting in a combined revenue potential exceeding R900,000. Clients contributed over R25,000 each in business trip spending, significantly surpassing my weekly sales targets and demonstrating strong sales performance, client acquisition, and revenue growth capabilities.
Sissyboy Retail Store Bloemfontein
Sales Assistant
01.2017 - 11.2018
Job overview
- Recognized for enhancing customer satisfaction via personalized interactions.
- Met and exceeded daily sales quotas established by management.
- Boosted overall sales performance by mastering upselling and cross-selling methods for Sissyboy clothing and accessories.
- Optimized checkout operations by demonstrating expertise in cashiering and POS functions.
- Contributed to the enhancement of the shopping experience by actively participating in the maintenance of visually appealing displays, effectively showcasing Sissyboy clothing and accessories to entice customers, and drive sales.
- Actively managed customer feedback, complaints, inquiries, and requests to ensure customer satisfaction is maintained.
- Instrumental in maintaining an efficiently managed stock floor by consistently monitoring, and restocking inventory.
Sissyboy Retail Store Bloemfontein
Sales Assistant
01.2017 - 11.2018
Job overview
- Recognized for enhancing customer satisfaction via personalized interactions.
- Met and exceeded daily sales quotas established by management.
- Boosted overall sales performance by mastering upselling and cross-selling methods for Sissyboy clothing and accessories.
- Optimized checkout operations by demonstrating expertise in cashiering and POS functions.
- Contributed to the enhancement of the shopping experience by actively participating in the maintenance of visually appealing displays, effectively showcasing Sissyboy clothing and accessories to entice customers, and drive sales.
- Actively managed customer feedback, complaints, inquiries, and requests to ensure customer satisfaction is maintained.
- Instrumental in maintaining an efficiently managed stock floor by consistently monitoring, and restocking inventory.
Godlen Gate National Park
Front Desk Receptionist (WIL)
06.2015 - 12.2016
Job overview
- Performed general administrative tasks in the front office, including handling phone calls and scheduling manager meetings.
- Coordinated client bookings for horse riding, conservation sightseeing, bird watching, river rafting, and hiking.
- Scheduled client reservations for Basotho Cultural Village sightseeing tours and outdoor activities.
- Detailed tourist information on Golden Gate National Park services, accommodation types, room rates, specials, peak seasons, and directions to nearby towns like Clarens.
- Registered guests seeking to acquire Wildcards or load money.
Godlen Gate National Park
Front Desk Receptionist (WIL)
06.2015 - 12.2016
Job overview
- Performed general administrative tasks in the front office, including handling phone calls and scheduling manager meetings.
- Coordinated client bookings for horse riding, conservation sightseeing, bird watching, river rafting, and hiking.
- Scheduled client reservations for Basotho Cultural Village sightseeing tours and outdoor activities.
- Detailed tourist information on Golden Gate National Park services, accommodation types, room rates, specials, peak seasons, and directions to nearby towns like Clarens.
- Registered guests seeking to acquire Wildcards or load money.
Chill With Us Fast Food Restaurant and Car Wash
Restaurant Owner
06.2019 - Current
Job overview
- I am a passionate and driven business owner with hands-on experience in managing fast food services, car wash operations, and community-based entertainment.
- I thrive in high-energy environments and bring a unique combination of practical leadership, customer engagement and strategic planning skills.
- As part of my entrepreneurial journey, I've enhanced my business acumen through reputable training programmes, including: National Youth Development Agency (NYDA) Business Management Training Workshops: 05 December 2022-09 December 2022.
- Google Hustle Academy Bootcamp Programme: 31 July 2023, 14 August 2023.
- SAB Foundation and Fetola Programme for Entrepreneurship Training and Educational Workshop: 15 April 2024-Current.
- These programmes strengthened my capabilities in financial management, marketing, operations, and leadership-skills I apply daily to grow my business and serve my community.
- My strengths include: Daily operations management across multiple business units, Team leadership, staff development, and performance supervision, Customer service and experience design, Budgeting, stock control, and vendor coordination, Marketing strategy, promotions, and social media planning, Compliance with safety, health and business regulations.
- Milestones achieved: Awarded National Youth Development Agency Certificate, Awarded a Google Hustle Academy Bootcamp Programme Certificate, Out of 6,000 applicants who applied for the programme, I became one of the cohorts who successfully secured and signed a R250,000 business growth contract with SAB Foundation and Fetola Programme to invest in my restaurant business.
- I'm committed to building vibrant, locally loved businesses and always open to connecting with other entrepreneurs, collaborators, or mentors focused on growth and innovation.
Education
Regent Business SchoolDurban, KZN
Bachelor of Science from Bcom Supply Chain Management
01-2026
University Overview
Coursework in Accounting, Economics, Business Statistics, Supply Chain
PSIRABloemfontein, FS
NVQ Level 3 from Safety and Security
01-2025
University Overview
- PSIRA Grade C, Professional Certificate
- PSIRA Grade D, Professional Certificate
Central University of TechnologyBloemfontein, FS
Tourism National Diploma from Travel and Tourism
01-2016
Iphondle Senior SecondaryWarden, Free State
National Senior Certificate from Matric
01-2012
Skills
Leadership and Marketing
Decision making
MS Office Suite
Scheduling meetings
Financial data recording
Data Entry
Attention to Detail
Office coordination
Telephone etiquette
Customer Service
Problem solving
Computer literacy
Communication
Microsoft Suite
Bookings
Data Capturing
Sales and Marketing
Certification
PSIRA GRADE C certificate
Interests
Read books
Travel
Watching Movies
Jogging
Cooking
Timeline
Tourism Monitor
KTMS Projects - Naval Hill Park
03.2024 - 09.2024
Tourism Monitor
KTMS Projects - Naval Hill Park
03.2024 - 09.2024
Restaurant Owner
Chill With Us Fast Food Restaurant and Car Wash
06.2023 - Current
Executive Administration Clerk
Lodium Pest Controllers
06.2022 - 11.2023
Executive Administration Clerk
Lodium Pest Controllers
06.2022 - 11.2023
Field Worker Supervisor
Department of Statistics South Africa-Census 2022
02.2022 - 05.2022
Field Worker Supervisor
Department of Statistics South Africa-Census 2022
02.2022 - 05.2022
Travel Consultant
Afrikan Native Travel Agency
07.2019 - 10.2020
Travel Consultant
Afrikan Native Travel Agency
07.2019 - 10.2020
Restaurant Owner
Chill With Us Fast Food Restaurant and Car Wash
06.2019 - Current
Sales Assistant
Sissyboy Retail Store Bloemfontein
01.2017 - 11.2018
Sales Assistant
Sissyboy Retail Store Bloemfontein
01.2017 - 11.2018
Front Desk Receptionist (WIL)
Godlen Gate National Park
06.2015 - 12.2016
Front Desk Receptionist (WIL)
Godlen Gate National Park
06.2015 - 12.2016
Iphondle Senior Secondary
National Senior Certificate from Matric
Central University of Technology
Tourism National Diploma from Travel and Tourism
PSIRA
NVQ Level 3 from Safety and Security
Regent Business School
Bachelor of Science from Bcom Supply Chain Management