Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Andre Ndalu

Expert In Business Management And Development
Durban

Summary

* Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Capable Office Administrator with outstanding knowledge of effective office coordination with commitment to effective collaboration. Skilled at reorganizing offices for superior functionality.

Organized and efficient Executive Administrative Coordinator supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership. Adroit professional exemplifies multidisciplinary managerial skill in process, procedure and policy improvement initiatives. Accomplished in workflow optimization techniques implementation which increase productivity, reduce labor and maintain business integrity and quality of service.

* Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Accomplished operations management professional bringing over 10 years of experience and advanced abilities in team building and workflow improvements. Innovative and analytical with excellent project management skills. Outgoing Business Manager with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.

Overview

27
27
years of professional experience
15
15
years of post-secondary education

Work History

Executive Administrative Coordinator

Horizon in Action
Durban
10.2019 - Current
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Prepared annual budgets with controls to prevent overages.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies..

Coordinator of Community Services

Shekinah Durban
Durban
08.2014 - 10.2018
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Actively listened to community members, handled concerns quickly and escalated major issues to supervisor.
  • Delivered services to community members locations within specific timeframes.
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Actively listened to community members' requests, confirming full understanding before addressing concerns.
  • Improved operations through consistent hard work and dedication.
  • Developed team communications and information for meetings.
  • Trained and empowered community members for their social and economic welfare

Law, Taxation and Managemnt Director

Law Firm Kabila and Associates
Kinshasa
01.2012 - 06.2014
  • Prepared and reviewed contracts and other legal documents following applicable regulations.
  • Analyzed and applied legal principles and performed legal research to support litigation strategy.
  • Prepared and drafted wills, deeds and patent applications.
  • Presented evidence to defend clients or prosecute defendants in criminal or civil litigation.
  • Monitored state and federal regulations to keep company up to date with changing laws.
  • Developed compliance best practices for company.
  • Negotiated with opposing groups or individuals to reach resolutions, avoid litigation and accomplish goals of clients.
  • Advised clients to settle cases in lieu of protracted litigation.
  • Gathered evidence to formulate defense or initiate legal actions.
  • Directed and supported staff with business registrations and other legal requirements.
  • Researched and wrote contracts, agreements and proposals.
  • Apprised clients of potential risks and costs associated with each course of action.
  • Minimized risk exposure through careful advice on business operations and strategic plans.
  • Presented key evidence and exhibits during civil trials.
  • Assisted customers with taxation obligations
  • Interviewed and selected jurors to verify competency and lack of biases, presenting challenges for cause to dismiss unfit candidates.

. * Assured technical training to staff members of companies and individual in business management, Investment and taxation

General Manager Administration

Congo Development sarl
Kinshasa
01.2009 - 01.2011
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Prepared annual budgets with controls to prevent overages.
  • Identified trends in customer marketplaces to develop valuable solutions.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
  • Utilized enterprise risk management software to improve operational insight and planning.
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.
  • Introduced new methods, practices and systems to reduce turnaround time.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Developed and maintained relationships with customers and suppliers through account development.

Fiscal Officer

Direction Générale des Impôts (DGI)/DRC Revenue Services
Kinshasa
02.1994 - 02.2009
  • Developed, implemented and maintained internal standards, processes and routines based on group requirements.
  • Delivered monthly reviews to finance leadership to explain performance.
  • Reviewed periodical inventory, deferred revenue and accounts receivable related to key balance sheet accounts.
  • Planned, organized, and controlled the annual program with goals.
  • Investigated Tax fraud and Tax invasion.
  • Managed Tax Recovery and Tax Litigation
  • Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
  • Recorded and edited minutes of meetings and distributed to appropriate officials or staff members.

Education

High School Diploma -

Institut Saint Georges/Institut Makelele
Kinshasa, DRC
09.1982 - 06.1988

BBA - Bachelor of Commerce in Finance

Ecole Nationale Des Finances/National School of Fi
Kinshasa, D. R. Congo
10.1991 - 10.1994

BBA - Honours in Economic And Social Law,

University of Kinshasa, Université De Kinshasa
Kinshasa, De,ocrqtic Republic Of Congo, DRC
10.2003 - 10.2008

Associate of Applied Science - Diploma of Finance, Banking, Investment Management

University of Kwazulu Natal
Durban, South Africa
04.2001 -

Masters in Development Studies/Social Science

University of Kwazulu Natal
Durban, South Africa
03.2021 - Current

Skills

Office management/ Administrative Skills

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Accomplishments

  • Training - Trained medical billing staff of [Number] employees on the office policies and 3rd party insurance, Medicare, Medi-cal, HMO and PPO billing procedures.
  • Event Planning - Successfully planned and executed corporate meetings, lunches and special events for groups of 100+ employees.
  • Trained [Number] temporary accounting administrative staff during tax season.
  • Policy Development - Developed and implemented employee manual outlining all proper business procedures and office policies.
  • Data Entry - Reviewed and updated client correspondence files and scheduling database.
  • Saved company hundred thousands per year in tax and services costs.
  • Human Resources - Recorded and filed employee benefit, salary and annual evaluation information.
  • Awarded "Employee of the Month" for delivering outstanding administrative support.

. Technology Proficient - Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and clients.

  • Held first-point-of-contact for all internal and external communications with executive-level officers.
  • Developed and implemented procedures description, which resulted in increased company efficiency and productivity.
  • Managed inventory and office budgeting for supplies for busy office of 120 employees.
  • Increased office productivity 50% by implementing numerous process improvements.
  • Successfully resolve more than 100 customer issues per month.
  • Training - Responsible for training all new employees to ensure continued quality of customer service.
  • Coordinated weekly project team meetings and drafted agendas to increase meeting efficiency.

Timeline

Masters in Development Studies/Social Science

University of Kwazulu Natal
03.2021 - Current

Executive Administrative Coordinator

Horizon in Action
10.2019 - Current

Coordinator of Community Services

Shekinah Durban
08.2014 - 10.2018

Law, Taxation and Managemnt Director

Law Firm Kabila and Associates
01.2012 - 06.2014

General Manager Administration

Congo Development sarl
01.2009 - 01.2011

BBA - Honours in Economic And Social Law,

University of Kinshasa, Université De Kinshasa
10.2003 - 10.2008

Associate of Applied Science - Diploma of Finance, Banking, Investment Management

University of Kwazulu Natal
04.2001 -

Fiscal Officer

Direction Générale des Impôts (DGI)/DRC Revenue Services
02.1994 - 02.2009

BBA - Bachelor of Commerce in Finance

Ecole Nationale Des Finances/National School of Fi
10.1991 - 10.1994

High School Diploma -

Institut Saint Georges/Institut Makelele
09.1982 - 06.1988
Andre NdaluExpert In Business Management And Development