Qhama Zulu
Assistant Practice Manager And Supervisor
Midrand
Summary
Motivated professional with over 10 years of experience in customer service, stock control and communication. Detail-oriented with a focus on practice management and inventory control, demonstrating adaptability and critical thinking. Committed to continuous learning and contributing value to team dynamics.
Overview
3
3
Languages
1
1
Certification
5
5
years of professional experience
Work History
Assistant Practice Manager and Frontliner
Specsavers Waterkloof
11.2024 - Current
- Coordinated daily operations to ensure efficient workflow and optimal customer care.
- Implemented scheduling systems that improved appointment management time.
- Supported financial processes, including invoicing and insurance claims.
- Developed training materials for new staff, fostering a culture of continuous improvement and learning.
- Enhanced staff communication and collaboration with regular team meetings and training sessions.
- Optimized workflow processes for greater efficiency, allowing more time for direct patient interaction and care.
- Collaborated with store manager to maintain daily operations.
- Supervised a team of 11 practice personnel.
- Acted as a liaison between optometrists, staff, and patients, resolving any conflicts or concerns.
- Coordinated staff schedules to maintain optimal coverage during peak hours.
- Assisted in staffing decisions, contributing to team performance and service quality.
- Maintained inventory of medical supplies and stock control.
- Managed billing procedures, leading to increased revenue collection rates without compromising patient relationships.
Stock Controller and Supply Chain
Kobus Pienaar Distribution
03.2022 - 10.2024
- Managed inventory levels ensuring optimal stock availability.
- Coordinated stock audits to verify accuracy and maintain compliance with company standards.
- Implemented strategies for stock management and tracking of stock.
- Trained team members on best practices for inventory control.
- Involved in efficient stock replenishment processes, enhancing operational flow.
- Analyzed inventory data to identify trends and recommend adjustments to purchasing strategies. In line with competitors.
- Reduced discrepancies in inventory records through improved documentation practices.
- Participated in cross-functional teams to improve overall supply chain efficiency, including coordination between store to store transportation.
- Root cause analysis on inventory discrepancies, implementing corrective actions for long-term resolution.
- Recorded daily activities for inventory control.
Receptionist
Execuspecs
10.2021 - 03.2022
- Managed front desk operations, ensuring efficient client check-in and appointment scheduling.
- Maintained organized filing system for patient records and confidential information. Debtors and creditors age-analysis maintenance.
- Coordinated communication between frontline, optometrist and customer to improve service delivery.
- Utilized scheduling to optimize optometrist availability.
- Responded promptly to customer inquiries.
- Provided friendly, knowledgeable assistance to patients, customers and general visitors.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls.
- Resolved customer problems and complaints. High interpersonal skills
- Managed multiple tasks and met deadlines.
- Assisted with planning office events and meetings.
- Followed correct invoicing as per benefit check processing to ensure timely payments.
Education
Bachelor of Technology in PR And Business Man. - Humanities
Durban University of Technology
Durban 04.2001 -
Diploma Public Relations - Public Relations
Sandton Varsity College
Johannesburg, South Africa 04.2001 -
Skills
- Inventory management and stock controller
- Practice management
- Staff managementt
- Customer service
- Staff management
- Strategic business planning
- Communication
- Negotiation and public speaking
- Time management
- Task prioritization
- Problem-solving
- Interpersonal
- Critical thinking
- Staff managementttttttttttttttttttt
- Teamwork and collaboration
- Inventory management
- Operational strategy
- Reliability
- Medication dispensing
- Marketing
Certification
Drivers License
Timeline
Assistant Practice Manager and Frontliner
Specsavers Waterkloof
11.2024 - Current
Stock Controller and Supply Chain
Kobus Pienaar Distribution
03.2022 - 10.2024
Receptionist
Execuspecs
10.2021 - 03.2022
Bachelor of Technology in PR And Business Man. - Humanities
Durban University of Technology
04.2001 -
Diploma Public Relations - Public Relations
Sandton Varsity College
04.2001 -