Tebello Ishmael Phali
Fashion Beauty & Home Manager
Harrismith
Summary
Experienced retail professional with over 12 years of progressive experience in customer service, sales floor management, and team leadership. Currently serving as an FBH Manager at Woolworths, with a proven track record in minimizing shrinkage, handling customer concerns, supervising teams, and enhancing the in-store shopping experience. Passionate about delivering exceptional service and driving team performance.
Overview
13
13
years of professional experience
4009
4009
years of post-secondary education
2
2
Languages
Work History
FBH Manager
Woolworths
Bethlehem
01.2020 - Current
- Oversee day-to-day floor operations in the Fashion, Beauty & Home (FBH) department.
- Lead, coach, and manage staff to ensure sales targets are met.
- Ensure optimal stock levels and effective merchandising.
- Handle escalated customer queries and ensure high levels of service.
- Monitor and control shrinkage and implement preventative measures.
- Coordinate with other department heads to improve store performance.
Admin Department Manager in Training
Woolworths
01.2019 - 12.2019
- Supported the Admin Manager with reporting, rostering, and back-office operations.
- Assisted in onboarding and training new administrative staff.
- Liaised between departments to ensure smooth communication and workflow.
- Monitored KPI dashboards and prepared weekly performance summaries.
- Implemented process improvements to streamline documentation.
Pay Point Controller (Signed Off)
Woolworths
01.2018 - 12.2018
- Performed all sales floor and cashier duties.
- Supervised cashiers and ensured accuracy in transactions and refunds.
- Managed queues efficiently during peak times.
- Demonstrated leadership and supported junior staff.
- Reduced shrinkage through proactive monitoring and controls.
- Resolved customer complaints promptly and effectively.
Customer Assistant
Woolworths
01.2012 - 12.2018
- Assisted customers in locating products and making purchasing decisions.
- Replenished shelves and maintained floor merchandising standards.
- Reported discrepancies to management.
- Responded to queries and handled complaints professionally.
- Engaged in cross-selling to maximize basket size.
- Contributed to minimizing store shrinkage.
Education
High School Diploma -
Thalabodiba Senior Secondary School
Mokodumela12.2004
National Certificate in Advertising - Specialising in Digital Marketing
Red & Yellow School of Business
Cape Town10.2024
Skills
- Management of retail processes
- Exceptional customer service
- Team leadership
- Loss prevention strategies
- Merchandising expertise
- Effective conflict resolution
- Point of sale operations
Active listening
Attention to detail
Training and development
Interpersonal skills
Task prioritization
Problem resolution
Managing operations and efficiency
Adaptability
Continuous improvement
Operations management
Strategic planning
Decision-making
Performance management
Time management
Staff development
Workforce management
Customer service
Marketing
Customer relationship management (CRM)
Staff management
Relationship building
Policy implementation
Cross-functional teamwork
Documentation and reporting
Verbal and written communication
Staff training and development
Goal setting
Expense tracking
Sales management
Complex Problem-solving
Budget control
Task delegation
Performance evaluations
Sales techniques
Key performance indicators
Lead generation
Schedule preparation
Emergency response
Brand management
Shift scheduling
Employee onboarding
Clear communication
Safety procedures
Recruiting and interviewing
Coaching and mentoring
Conflict resolution
MS office
Problem-solving
Multitasking
Positive attitude
Multitasking Abilities
Computer skills
Self motivation
Adaptability and flexibility
Team building
Excellent communication
Team collaboration
Problem-solving aptitude
Effective communication
Analytical thinking
Work Planning and Prioritization
Time management abilities
Team development
Customer relationship management
Organizational skills
Timeline
FBH Manager
Woolworths
01.2020 - Current
Admin Department Manager in Training
Woolworths
01.2019 - 12.2019
Pay Point Controller (Signed Off)
Woolworths
01.2018 - 12.2018
Customer Assistant
Woolworths
01.2012 - 12.2018
High School Diploma -
Thalabodiba Senior Secondary School
National Certificate in Advertising - Specialising in Digital Marketing
Red & Yellow School of Business
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