Summary
Overview
Work History
Education
Skills
References
Interests
Timeline
Puseletso Lekeba

Puseletso Lekeba

Channel Partner Manager
Johannesburg

Summary

Dynamic and results-oriented sales professional with over 10 years of experience in the telecommunications industry, currently excelling as a Senior Sales Consultant. A unique blend of technical insights, business acumen, and strategic sales execution drives success in managing enterprise client relationships and fostering revenue growth through innovative cross-selling strategies. Expertise in aligning technical service solutions with evolving customer needs enhances stakeholder engagement and go-to-market execution. Committed to delivering exceptional customer experiences, maintaining consistent pipeline management, and providing comprehensive technical sales support.

Overview

16
16
years of professional experience

Work History

Specialist Channel Management

Vodacom Business
10.2025 - Current
  • Led cross-functional teams to streamline operations and improve service delivery.
  • Developed and implemented training programs to enhance staff performance and knowledge retention.
  • Analysed operational workflows to identify inefficiencies and recommend process improvements.
  • Collaborated with stakeholders to define project scopes and ensure alignment with organisational goals.
  • Utilised data analytics tools to track performance metrics and inform strategic decision-making.
  • Analysed operational workflows to identify inefficiencies and recommend process improvements.
  • Managed vendor relationships to optimise procurement processes and reduce costs.
  • Managed over 1200 customers and 50 calls per week, and increased sales by 10%.%.
  • Conducted comprehensive competitor analysis to inform strategic decisions.
  • Managed over 1200 customers and 50 calls per week and increased sales by 10%.

Inside Sales Consultant

Vodacom South Africa
05.2019 - 10.2025
  • Provide technical sales support and solution alignment for customer needs
  • Develop and present sales pitches, product demonstrations, and reports
  • Actively research and identified new business opportunities
  • Increased sales by 20% YoY.
  • Achieved a 99% customer satisfaction rate YoY.
  • Grew revenue by 10% and more YoY.
  • Grew customer base by 5% with new business acquisitions.
  • Collaborate with internal teams to ensure technical and commercial viability of offerings.
  • Manage opportunities and pipeline to closure with a focus on upselling and customer satisfaction.
  • Deliver insights to improve service delivery and sales performance.
  • Maintain strong relationships with customers and internal stakeholders.
  • Monitor customer data, identify potential churn using early warning insights, and generate reports on key retention metrics.
  • Developed and maintained strong client relationships to boost customer retention.
  • Conducted comprehensive needs assessments to tailor solutions for clients.
  • Collaborated with cross-functional teams to streamline sales processes.
  • Utilized CRM software to track sales activities and manage client communications.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.

Desk-Based Account Manager

Vodacom South Africa
08.2016 - 04.2019
  • Focused on achieving monthly and annual retention targets through proactive engagement with customers.
  • Management of global and local enterprise accounts to increase revenue via cross-sell and upsell.
  • Addressed customer issues, technical problems, or concerns in a fair and honest manner to maintain a positive relationship.
  • Proposed tailored solutions based on client requirements and industry trends.
  • Grew mobile and beyond mobile revenue by 15%
  • Reduced churn by 10%
  • Negotiated suitable commercial models aligned with customer budgets.
  • Conducted regular sales meetings and progress updates with clients.
  • Supported the execution of sales strategies.
  • Escalate complex issues or needs to the appropriate departments or team members when necessary.
  • Cultivated strong client relationships, ensuring satisfaction and retention.
  • Developed and executed strategic account plans to drive revenue growth.
  • Conducted regular reviews of client accounts, identifying opportunities for upselling.
  • Collaborated with cross-functional teams to deliver tailored solutions for clients.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.

Senior Post Sales Consultant

Vodacom South Africa
03.2010 - 07.2016
  • Maintained and updated service improvement plans and client communication strategies.
  • Updated CRM systems, scheduled follow-up tasks, and managed customer account information to ensure smooth operation.
  • Provided excellent after-sales and educated clients on new products and services.
  • Coordinated service delivery and project tracking for corporate customers.
  • Updated CRM systems, schedule follow-up tasks, and manage customer account information to ensure smooth operation.
  • Supported technical and professional teams with service insights and documentation.
  • Assisted sales teams with identifying new business opportunities.
  • Created presentations and reports to update stakeholders on project performance.
  • Managed customer relationships
  • Developed and maintained strong client relationships to drive sales growth.
  • Analyzed customer needs and recommended tailored solutions to meet requirements.
  • Delivered engaging product presentations to educate clients on features and benefits.
  • Collaborated with cross-functional teams to optimize sales strategies and performance.

Education

Bachelor of Commerce - Strategic Management

Varsity College, Johannesburg, South Africa
02-2026

Certificate - Business Analysis

Faculty Training Institute, Johannesburg, South Africa
01.2019

Certificate - Brand & Marketing Management

Vega School, Johannesburg, South Africa
12.2015

Postgraduate Diploma - Project Management

Cranefield College, Johannesburg, South Africa
08.2015

Skills

Proactive and effective communicator

Proficient in attentive listening

Proficient in gathering customer requirements

Effective sales support skills

Strategic account engagement skills

Sales closure management

Market strategy execution

Proficient in engaging with multidisciplinary teams

Effective stakeholder relationship management

In-depth knowledge of telecommunications solutions

Proficient in sales enablement strategies

Effective project management skills

Experienced in creating documents and presentations using Microsoft Office

Solutions-oriented approach to business challenges

References

Jaroshen Naidoo - Executive Head: SME Digital Enablement

Samier Aniff - Executive Head: Sales Ops & Enablement

Rofhiwa Phathela - Sales Manager: Digital Sales

Lerato Motshoeneng - Managing Executive: Vodafone Global Enterprises

Mark Pienaar - Sales Manager: Vodafone Global Enterprises

Interests

I'm part of the Phakamani Young Minds Academy, where I work alongside high school students beyond just academics Together, we foster holistic development, building the inner strengths that make them resilient and positive My mentorship is based on strengthening the inner self, mastering practical skills, and charting a future course I equip students with essential tools to thrive, including effective study techniques, career guidance, and the crucial skill of calculating their own APS scores for university applications I guide them in making informed, confident decisions about their paths after Grade 12, ensuring they step into their future with clarity and purpose

Timeline

Specialist Channel Management - Vodacom Business
10.2025 - Current
Inside Sales Consultant - Vodacom South Africa
05.2019 - 10.2025
Desk-Based Account Manager - Vodacom South Africa
08.2016 - 04.2019
Senior Post Sales Consultant - Vodacom South Africa
03.2010 - 07.2016
Varsity College - Bachelor of Commerce, Strategic Management
Faculty Training Institute - Certificate, Business Analysis
Vega School - Certificate, Brand & Marketing Management
Cranefield College - Postgraduate Diploma, Project Management

Similar Profiles

  • NICOLE HUNTERNICOLE HUNTER

    Sr. Claims Management Specialist at TJX Canada/Winners Merchants International L.P.Sr. Claims Management Specialist at TJX Canada/Winners Merchants International L.P.

  • Hazel CabigtingHazel Cabigting

    Associate Multi Channel Specialist at DBS Bank LtdAssociate Multi Channel Specialist at DBS Bank Ltd

  • Andrea LandavazoAndrea Landavazo

    Content Management Specialist at Avicado Construction Technologies (CW for Meta)Content Management Specialist at Avicado Construction Technologies (CW for Meta)

  • Nitish GaurNitish Gaur

    Management Trainee – Accounts Payable Services at Genpact India Pvt. Ltd.Management Trainee – Accounts Payable Services at Genpact India Pvt. Ltd.

CREATE PROFILE
Puseletso LekebaChannel Partner Manager