Puseletso Lekeba
B2B Channel Sales & Account Management Professional
Johannesburg
Summary
Dynamic sales professional with over 10 years in telecommunications, excelling in channel management and new business acquisition. Increased sales by 20% year-over-year while maintaining a 99% customer satisfaction rate through expert cold calling, robust pipeline management, and strategic account engagement.
Overview
16
16
years of professional experience
Work History
Specialist Channel Management
Vodacom Business
10.2025 - Current
- Cold called and engaged prospective channel partners and end-customers, building a qualified sales pipeline.
- Identified untapped market segments and targeted high-potential accounts, generating new business opportunities.
- Lead cross-functional teams to streamline operations and improve service delivery.
- Collaborated with stakeholders to define project scopes and ensure alignment with organisational goals.
- Utilised data analytics tools to track performance metrics and inform strategic decision-making.
- Managed vendor relationships to optimise procurement processes and enhance cost efficiency.
- Conducted comprehensive competitor analysis to inform strategic decisions and differentiate offerings.
Inside Sales Consultant
Vodacom South Africa
05.2019 - 10.2025
- Identified and qualified new business leads through cold calling, research, and targeted outreach, contributing to pipeline growth.
- Provided technical sales support and aligned solutions with customer needs, enhancing customer satisfaction.
- Actively researched and identified new business opportunities, building a consistent pipeline of prospects.
- Researched and identified new business opportunities, consistently building a robust pipeline of prospects.
- Provided technical sales support and solution alignment for customer needs.
Desk-Based Account Manager
Vodacom South Africa
08.2016 - 04.2019
- Management of global and local enterprise accounts to increase revenue via cross-sell and upsell.
- Developed and executed strategic account plans to drive revenue growth.
- Resolved customer issues and technical problems to strengthen relationships and enhance client trust.
- Cultivated strong client relationships, ensuring satisfaction and retention.
- Increased mobile revenue through targeted marketing efforts.
- Decreased customer churn through improved service and support.
- Reduced churn by 10%.
- Built strong client relationships that drove satisfaction and improved retention rates.
- Proposed tailored solutions based on client requirements and industry trends.
- Reviewed client accounts regularly to uncover upselling opportunities and align solutions with client needs.
- Addressed customer issues, technical problems, or concerns in a fair and honest manner to maintain a positive relationship.
Senior Post Sales Consultant
Vodacom South Africa
03.2010 - 07.2016
- Provided after-sales support and educated clients on new products and services, enhancing client engagement.
- Analysed customer needs and recommended tailored solutions to meet requirements.
- Cultivated strong client relationships, contributing to increased sales opportunities.
- Provided excellent after-sales and educated clients on new products and services.
- Coordinated service delivery and tracked project milestones for corporate customers, ensuring projects met timelines and expectations.
- Updated service improvement plans and client communication strategies, driving higher customer satisfaction.
- Supported technical and professional teams with service insights and documentation.
- Created presentations and reports to update stakeholders on project performance.
- Collaborated with cross-functional teams to optimise sales strategies.
Education
Bachelor of Commerce - Strategic Management
12.2025
Certificate - Business Analysis
01.2019
Certificate - Brand & Marketing Management
12.2015
Postgraduate Diploma - Project Management
08.2015
Skills
Channel strategy development
Expert problem solving
Quality assurance
Technical communication
Root-cause analysis
Coaching and mentoring
Risk management
Customer relations
Continuous improvement
Knowledge sharing
Business reporting
Adaptability
Project management
Sales strategies
Business analysis
Contract negotiation
Interests And Community Involvement
Phakamani Young Minds Academy, I am part of the Phakamani Young Minds Academy, where I work alongside high school students beyond just academics. Together, we foster holistic development, building the inner strengths that make them resilient and positive. My mentorship is based on strengthening the inner self, mastering practical skills, and charting a future course. I equip students with essential tools to thrive, including effective study techniques, career guidance, and the crucial skill of calculating their own APS scores for university applications. I guide them in making informed, confident decisions about their paths after Grade 12, ensuring they step into their future with clarity and purpose.
Timeline
Specialist Channel Management - Vodacom Business
10.2025 - Current
Inside Sales Consultant - Vodacom South Africa
05.2019 - 10.2025
Desk-Based Account Manager - Vodacom South Africa
08.2016 - 04.2019
Senior Post Sales Consultant - Vodacom South Africa
03.2010 - 07.2016
Cranefield College - Postgraduate Diploma, Project Management
Vega School - Certificate, Brand & Marketing Management
Faculty Training Institute - Certificate, Business Analysis
Varsity College - Bachelor of Commerce, Strategic Management