Purity Ntombifuthi Ntobela
Retentions Supervisor
Johannesburg, Berea
Summary
Detail-driven Administrator with experience managing admin services for busy, demanding departments. Organised and efficient for timely task completion. Adapts well to independent and team working.
Motivated administrator working proactively and responsively to meet administrative demands. Delivers fast-paced data entry and processing with precision. Uses excellent problem-solving and communication skills to resolve issues quickly. Professional in retention and customer loyalty. Skilled in team leadership, conflict resolution, and strategic planning. Known for driving results, fostering collaboration, and adapting to changing needs. Strong communication, problem-solving, and relationship management abilities.
Overview
22
22
years of professional experience
Work History
Retentions Supervisor
21s Centurylife
02.2021 - Current
- Managed client communications by answering phones and corresponding through email.
- Liaised directly with customers to meet needs and maintain satisfaction.
- Managed client correspondence, order tracking and data communications.
- Oversaw day-to-day office operations such as organising correspondence, managing incoming calls and creating business records.
- Liaised with customers, addressed enquiries, handled meeting requests and answered billing questions to provide outstanding customer care.
- Analyzed customer feedback to identify trends and improve service delivery.
- Monitored key performance indicators to assess effectiveness of retention campaigns.
- Led team meetings to discuss retention strategies and share best practices among staff.
- Facilitated problem resolution processes for escalated customer issues, ensuring satisfaction.
- Developed strong relationships with customers, understanding their needs and providing tailored solutions for maximum satisfaction.
- Reported regularly on department metrics, sharing insights with senior management for strategic planning purposes.
- Conducted root cause analyses on lost customers to identify trends and inform future retention strategy development.
Full Serve Financial Branch Consultant
Fullserve financial services
01.2017 - 02.2021
- Sales Maintenance(Apply amendments on existing policies, action workflow and resolve web quries) Front Desk (Customer Service)
- Claims(Internal and External Claim)
- Handled high-volume telephone calls to address and resolve customer queries.
- Promoted company products using approved techniques, increasing revenue and exceeding performance expectations.
- Managed up to [30] customer inquiries per day in fast-paced centre.
Assistant Manager, Visual merchandiser
Kodak Sandton City
04.2012 - 01.2014
- Doing month end
- Stock counting
- Cash up
- Banking
- General running of the shop
- Helped less experienced staff manage daily assignments.
- Handled escalated store policy violations, implementing security improvements to prevent shrinkage and misconduct.
- Maintained positive, professional working environment to optimise staff and customer satisfaction.
- Established monthly goals, communicating priorities to staff and closely tracking progress to achieve success.
- Drove sales and controlled costs to support revenue and profitability targets.
Retail Sales Consultant
Le Cog Sportif
01.2011 - 01.2012
- Processed new orders and refunds according to company standards, enhancing customer satisfaction and loyalty.
- Advised customers on products and services, tailoring recommendations to individual needs.
- Addressed customer complaints, diffusing tension and escalating feedback for service improvement.
- Unloaded deliveries and organized items for display, ensuring an appealing shopping experience.
Administrator
Dr Sigh Medical Centre
01.2005 - 03.2010
- Reason for Leaving
- Relocating Duties
- Admin on new patiants
- Checking funds on medical aid General duties
- Operated and maintained various office machinery such as printers, fax machines and photocopiers to keep office running smoothly.
- Collaborated closely with other managers to smooth and improve office operations.
- Scheduled appointments and maintained master calendar.
- Set up new files and assigned tracking numbers.
- Managed client communications by answering phones and corresponding through email.
- Liaised with customers, addressed enquiries, handled meeting requests and answered billing questions to provide outstanding customer care.
Education
Matric - Science
Nombuso high school
Port shepstoneMs Access, Ms Excel, Ms PowerPoint, Internet Explorer, Typing Skills - Computers
South coast computers
Port shepstoneCertificate - Computer science
South coast computers
Port shepstoneN4 - Sciences
Esayidi FET college
Port shepstoneCertificate - Health(Basic Ambulance Assistance)
Action training academy
DurbanSkills
Data entry
Financial governance
Staff management
Database administration
Sales reporting
References
References
Contact Person Contact Number
Dr. Sigh-Dr Sigh Medical Centre 039 312 2719/083 777 5222
Contact Person
Designation Contact Number
Miss JH Mokoena - Le Coq Sportif Supervisor 011 784 6332 / 072 408 3233
Contact Person
Designation Contact Number
Brian - Kodak Sandton City Manager 011 884 7754 / 073 691 5191
Contact Person
Nhlanga Makhanya
Desig nation
Branch Manager (Fullserve) 011 351 6793 / 0837500780
Contact Number
Contact person
Mhawukeli Hlongwa
Designation
Area Manager (Fullserve)
Contact Number
072 817 1858
Additional Information
- 11
Timeline
Retentions Supervisor
21s Centurylife
02.2021 - Current
Full Serve Financial Branch Consultant
Fullserve financial services
01.2017 - 02.2021
Assistant Manager, Visual merchandiser
Kodak Sandton City
04.2012 - 01.2014
Retail Sales Consultant
Le Cog Sportif
01.2011 - 01.2012
Administrator
Dr Sigh Medical Centre
01.2005 - 03.2010
Certificate - Health(Basic Ambulance Assistance)
Action training academy
N4 - Sciences
Esayidi FET college
Certificate - Computer science
South coast computers
Ms Access, Ms Excel, Ms PowerPoint, Internet Explorer, Typing Skills - Computers
South coast computers
Matric - Science
Nombuso high school