Zanele Nonhlahla Ndwandwe
Bank Sales Consultant
Midrand
Summary
I have experience within various business environments. My core qualities are client service, integrity and hard work. I am both adaptable and a quick learner and have helped myself to learn various business applications and disciplines. I am driven to succeed in any given situation. I feel that it enables me to offer future employers the knowledge and skills I accrued to assist them in their business endeavors. My aim is to secure an opportunity within an established and progressive company, which will offer a constant challenge and utilization of my current skills and experience while developing them further.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work History
Bank Sales Consultant (Retentions)
African Bank
Midrand
02.2022 - Current
- Outbound calling to target existing, prospective and previous customers of the bank for credit and insurance products.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and support team to better understand customer needs and recommend appropriate solutions.
- Onboarded and managed new client accounts to boost retention rates.
- Generated reports detailing findings and recommendations.
- Reference- African Bank HR (010)2091387
Executive (Sales Support/ Back Office)
StarTek (Aegis)
Durban
02.2021 - 01.2022
- Checking and verifying orders placed by the sales department.
- Ensuring customers get the ordered service in a timely manner.
- Liaising with relevant departments to resolve stuck orders and move them to activation.
- Contacting customers to get missing and rectifying incorrect information.
- Contacting the customers after installation to confirm activation of services.
- Placing failed orders back into the system.
- Reference -Niroshnie Laljith 0812473078 (Manager)
Senior Associate (Sales)
StarTek (Aegis)
Durban
07.2018 - 02.2021
- Taking inbound calls from Telkom customers
- Processing sales orders and giving progress on orders placed
- Booking appointments for technicians to go install Telkom services
- Increased customer satisfaction by resolving Telkom sales issues.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Reference -Ntombizethu Nxumalo 0780250902 (Manager)
Admin / Customer Care Consultant
Elite Service Centre
Durban
03.2017 - 07.2018
- Basic admin, office administration duties and online marketing
- Generating new business leads (Cold Calling),
- Booking yearly services (sales), making schedules, invoices and facilitating debt collection.
- Liaising with drivers on the road for scheduled deliveries and dealing with courier companies
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Reference -Gaynor Buekes 0783377891 (Assistant Manager)
Admin Assistant / Internet Café Assistant
Lemini Copy Centre
Durban
01.2015 - 04.2016
- General admin work.
- Assisting customers when they have trouble or questions using computer software such as Microsoft Office and Adobe software
- Providing services such as encoding, printing and downloading
- Keeping accurate records of logs and inventories of the internet café
- Managing petty cash
- Upkeep of office.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Reference - Mrs Tshalata 0738972372 (Manager/Owner)
Examination Assistant
Department of Education
Vryheid
11.2014 - 12.2014
- Receiving of Grade scripts and assisting in capturing marks
- Balancing the number of scripts received against record sheets
- Checking the accuracy of recorded marks by markers
- Secured testing materials and maintained confidentiality of all details.
Examination Assistant
Department
Vryheid
11.2013 - 12.2013
- Receiving of Grade scripts and assisting in capturing marks
- Balancing the number of scripts received against record sheets
- Checking the accuracy of recorded marks by markers
- Secured testing materials and maintained confidentiality of all details.
- Reference -Mrs Ntombi Khumalo 0349807539 (Examination Centre Clerk)
Education
High School Diploma -
Vryheid Comprehensive Secondary
01.2008 - 12.2012
Bachelor Of Commerce - Accounting
Mancosa
Skills
Client Service
Additional Information
Driver’s License C1
Timeline
Bank Sales Consultant (Retentions)
African Bank
02.2022 - Current
Executive (Sales Support/ Back Office)
StarTek (Aegis)
02.2021 - 01.2022
Senior Associate (Sales)
StarTek (Aegis)
07.2018 - 02.2021
Admin / Customer Care Consultant
Elite Service Centre
03.2017 - 07.2018
Admin Assistant / Internet Café Assistant
Lemini Copy Centre
01.2015 - 04.2016
Examination Assistant
Department of Education
11.2014 - 12.2014
Examination Assistant
Department
11.2013 - 12.2013
High School Diploma -
Vryheid Comprehensive Secondary
01.2008 - 12.2012
Bachelor Of Commerce - Accounting
Mancosa
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