Customer Service Consultant
Evolution Financial Group
08.2024 - Current
Pumeza Mani
Collections analyst||| credit analyst||| Customer service consultant
East London,EC
Timeline
Bachelor Of Commerce - Economics
University of Fort Hare
2019.02 - 2023.11
Work Preference
Work Type
Full TimeImportant To Me
Work-life balanceWork History
Customer Service Consultant
Evolution Financial Group
08.2024 - Current
- Resolved customer inquiries efficiently through active listening and problem-solving skills.
- Collaborated with team members to streamline communication processes for improved workflow.
- Documented customer interactions accurately to improve service quality and support follow-up actions.
Overview
1
1
year of professional experience
5
5
years of post-secondary education
Education
Bachelor Of Commerce - Economics
University of Fort Hare
East London 2019.02 - 2023.11
Skills
- Call center experience
- Complaint handling
- Inventory tracking
- Customer service
- Verbal and written communication
Summary
Personable and adaptable with positive attitude, dedicated to providing exceptional customer service and resolving issues efficiently. Familiar with communication strategies and problem-solving techniques, and skilled in using CRM systems and managing customer interactions. Committed to driving customer satisfaction and fostering long-term relationships.
Languages
English
Advanced (C1)
Xhosa
Bilingual or Proficient (C2)