Prudence Thandeka Sibande

Barista

Otto Shisha

Johannesburg , Greenside

10.2022 - 12.2022

Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Monitored supply levels at counter and maintained customer areas to meet typical demands.
Recommended products based on solid understanding of individual customer needs and preferences.
Made and served brand-specific café beverages with focus on speed, quality and consistency.
Maintained regular and consistent attendance and punctuality.
Cleaned counters, machines, utensils and seating areas daily.
Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Memorized recipes for specialty coffee beverages and seasonal offerings.
Engendered customer loyalty by remembering personal preferences and allergy information.
Controlled line and crowd with quick, efficient service.
Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
Explained beverage preparation and offered samples to help customers choose ideal items.
Updated specials board display to boost sales.
Prepared eye-catching, creative latte art to please customers.
Complied with standards for merchandising, stocking and storing product.
Prioritized drink requests while managing interruptions.
Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Trained new employees, sharing knowledge and expertise of coffees, teas and merchandise.
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Operated espresso machines and commercial coffee brewers to create beverages.
Constantly expanded personal knowledge of coffee styles and varieties.
Completed successful daily cash audits to correctly balance drawers at end of shifts.
Promoted additional items with beverages, increasing store sales.