Prudence Thandeka Sibande
Barista
Johannesburg,GP
Summary
Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee.
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
12
12
years of post-secondary education
1
1
Language
Work History
Barista
Otto Shisha
Johannesburg , Greenside
10.2022 - 12.2022
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Maintained regular and consistent attendance and punctuality.
- Cleaned counters, machines, utensils and seating areas daily.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Controlled line and crowd with quick, efficient service.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Updated specials board display to boost sales.
- Prepared eye-catching, creative latte art to please customers.
- Complied with standards for merchandising, stocking and storing product.
- Prioritized drink requests while managing interruptions.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Trained new employees, sharing knowledge and expertise of coffees, teas and merchandise.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Constantly expanded personal knowledge of coffee styles and varieties.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Promoted additional items with beverages, increasing store sales.
Education
Matric - Highschool
Carolina Combined School
Carolina 01.2005 - 12.2016
Microsoft Office - Word, Excel, PowerPoint, Outlook
Educourse
Online Learning 04.2022 - 05.2022
Skills
Food preparation and safety
Exceptional customer service
Ordering procedures
Coffee machinery
Soft selling
Sandwich preparation
Foam art
Beverage preparation
Point of sale operation
Menu memorization
Smoothie making
Sales expertise
Excellent math skills
Table setting knowledge
Opening and closing duties
Hospitality service expertise
Fluent in [Language]
Cash Handling
Food running
Professional demeanor
Performance improvement
Retail management
Timeline
Barista
Otto Shisha
10.2022 - 12.2022
Microsoft Office - Word, Excel, PowerPoint, Outlook
Educourse
04.2022 - 05.2022
Matric - Highschool
Carolina Combined School
01.2005 - 12.2016