Antoinette (Marie) Breugem
Lead Food Safety Auditor And Quality Assurance, Control Specialist
Rustenburg
Summary
I am an intuitive, perceptive and meticulous person quality management executive and lead auditor, with a proven track record of success in gaining trust with colleagues, customers and suppliers to drive excellence. Hardworking individual whom is enthusiastic about learning about key influencing factors within the food industry field inside and out, which contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Demonstrates a high level of integrity in food safety and quality assurance by adopting an open-minded approach while balancing rational and emotional decision-making. Superior self-control, discipline and attitude, with a respect for systems and procedures to create the right approach to quality and ethics. Qualifications Summary Analytical in identifying gaps in FSQMS and processes to instigate streamlining, designed to create fast and speedy resolutions to challenging food safety and product development issues. Supplier relationship specialist in securing approval and monitoring performance against current food safety standards, quality management systems (QMS) perishable and non-perishable food, packaging and distribution. Comprehensive in defining corrective actions to respond to customer complaints as a quality administrator with a data-driven approach to recognise trends and capture insights. Strategic in defining and implementing quality assurance strategies, setting the direction for long-term continuous supply and conducting structured risk assessments.
Overview
23
23
years of professional experience
7
7
years of post-secondary education
6
6
Certifications
Work History
Senior Food Safety & Quality Assurance Specialist
Rotech Condition Monitoring, RCM
Rustenburg
10.2022 - Current
- Currently operating on a freelance basis to conduct in-depth audits of various quality management systems, as well as BRC, BSI, FSSC22000 and OSH integrated systems
- Launched quality assurance practices for each phase of development
- Define the scope and schedule of independent supplier and customer audits, prepare reference documentation for regulatory compliance and meet all related customer requirements
- Visit existing and prospective customers to audit suppliers for compliance, requiring technical knowledge of categories and detailed analysis of FMCG product specifications, not limited to poultry, fresh produce and dairy
- Carry out audits to approve new suppliers, involving completion of an induction questionnaire and required documentation
- Drafted a SHEQ file approved within three months by senior management for AngloAmerican Platinum Mines to meet compliance, rivaling a four year effort by previous service provider.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Improved safety procedures to create safe working conditions for workers.
QC Site Manager
Goldi Standerton Primary Processing Plant, Astral Foods
Standerton
07.2021 - 10.2022
- Reported to management on legislative changes in animal welfare, feeding and health management to mitigate risks caused by antibiotics
- Concentrated on quality control and food safety control points to ensure compliance with legal and product KPI requirements
- Developed and analyzed quality control processes and deliverables to determine present standards and establish recommended action plans.
- Diminished customer complaints by 33% since contract inception by ensuring closure through thorough root cause investigations, spearheaded effective corrective action implementation and maintaining these.
- Further reduced customer complaints by 26% in 2022 versus 2021 as a result of maintaining previous corrective actions implemented and analytical data analysis.
- Achieved a 100% pass rate (zero non-conformances) following an FSSC22000 Certification Audit (ISO22000), unprecedented.
- Mitigated food poisoning to maintain a pathogen prevalence target of less than 1% across the abattoir for 2020:2021.
- Further decline of overall pathogen prevalence for 2021:2022 by less than 0% within the mega abattoir category.
- Surpassed target of 95% to achieve a 98% score for a government poultry mega abattoir and retain export status.
- Improved compliance levels from 75% to 94% for overall plant hygiene as part of quality control management.
- Spearheaded the quality management department (60 production line QC team members), encompassing supervisors and an administrator, as well as an on-site laboratory.
- Collaborated with development teams, internal customers, and product line management to verify delivery of desired quality requirements to distributors.
- Conducted audit inspections and independent checks to verify parts and materials.
- Evaluated Quality Management systems for overall functionality, identified opportunities for improvement and implemented changes to facilitate improved outcomes.
- Documented inspection results by completing logs.
- Established and tracked quality department goals and objectives.
- Applied coaching techniques and tools to support managers and team members in improving performance.
- Tracked quality issues with external customers, suppliers, and internal plant operations.
- Specified quality requirements of raw materials with suppliers.
- Assured consistent quality of production by implementing and enforcing automated practice systems.
- Reported quarterly progress meetings senior management meetings (Director level) .
- Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
- Monitored staff organization and suggested improvements to daily functionality.
- Coordinated sample and swap testing within the laboratory in line with a pre-defined plan, involving data analysis, quality reporting and action planning based on weekly result submissions
- Influenced budgeting, external audits, internal HAS audits and training schedules
- Positioned staff to accomplish company goals following implementation and maintenance of a 20 key methodology
- Efficiently delegated tasks and activities of 30 quality control personnel operating on two shift rotations
- Successfully implemented a food safety management system as a systematic approach to hazard control.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Managed and motivated employees to be productive and engaged in work.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Controlled costs to keep business operating within budget and increase profits.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Developed detailed plans based on broad guidance and direction.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
Supplier Compliance Auditor (Remote)
Nando's
Johannesburg
03.2018 - 06.2021
- Managed a portfolio of suppliers through adherence to current food safety standards, involving in-depth Food Safety Audit Protocol applicable to all Food Manufacturing including, best storage and distribution practices which is aligned with South African Legislation, ISO, BRC, FSSC, HACCP and TSO standards
- Forged a mutual trust and commitment with all suppliers to boost average audit pass from 78-84% to 85-90%
- Introduced impromptu distribution audits to refresh standard delivery practices across all restaurants
- Verified supplier network for ability to comply with Nando’s standards by engaging supply chain in detailed audits
- Shaped an innovative audit protocol aligned with local government, industry and internal assessment requirements
- Independently planned food safety audit schedules and agendas to review Southern African Suppliers of Nando's South Africa, interacting with suppliers and driving cost-effective improvements using practical solutions
- Gained strong leadership skills by managing projects from start to finish.
- Promoted to Senior Supplier Compliance Auditor in a year for all South Africa perishable/non-perishables food categories
- Prepared reports for templates and maintained compliance database.
- Prepared working papers, reports and supporting documentation for audit findings.
- Analyzed all Food Safety Compliance audit reports and resolved all compliance issues, by means of thorough interrogation of Root Cause Analysis and final approval of proposed realistic Corrective actions.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Worked effectively in fast-paced environments.
- Provided professional services and support in a dynamic work environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Deputised as the line management role, IMEA GM Supplier Compliance Manager during any periods of absence.
- Worked flexible hours across night, weekend and holiday shifts.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Resolved problems, improved operations and provided exceptional service.
- Administered all aspects of the auditing lifecycle to include new supplier questionnaires and approvals.
- Compile and review all product specifications once passed the NPD hurdle.
- Report compliance improvement to Senior Management based on trend analysis and reporting.
- Oversee and assisted NPD department with new product production runs at suppliers, providing guidance and advice to ensure best finished product enhancing Nando's South Africa patrons
- Immediate site visits in the event of product and process non-conformance and develop innovative problem solving solutions
- Guaranteed consistent compliance through risk assessments, supplier performance monitoring and brand safeguarding
- Completed over 500 hours of supplier auditing outside of reporting, CAP interrogation and review for effectiveness
- Initiated Product Recalls when required based on customer complaints analysis and close Supplier Relations Partnerships
- Implemented proven solutions to resolve non-conformance issues found during audits, based on reviewing reports
- Significantly impacted new product development and trials via process streamlining in collaboration with suppliers
- Played an integral role in positioning audit criteria for comparison against Woolworths IBL/PCC international audit protocol
TQMS Coordinator
Fouries Poultry Farms t/a Chubby Chick
Potchefstroom
02.2016 - 03.2018
- Facilitated HACCP studies, risk assessments and external ISO 22000 audits, Department of Agriculture Annual Hygiene Management System Audits, Department of Agriculture quarterly inspections, and customers audits, prior to engaging with auditing companies to shape resolutions based on findings
- Accredited with ‘Gold Status’ for high throughput abattoir by completing a two-day legal authority poultry audit in a day
- Secured approval for a local government hygiene manual created in eight months, an unprecedented achievement
- Met industry standards in first six months through streamlining and reviewing all food safety management systems
- Appointed to serve in QC Management following the resignation of the Line Manager within six months of joining
- Fulfilled administrative tasks for quality management systems (QMS), creating a documentation hub and cementing regulatory compliance procedures for meat safety, in line with industry and customer requirements
- Continually administered the QMS to meet emerging legal requirements and revise policies, processes and procedures
- Gathered and organized materials to support operations.
- Produced reports for the HACCP committee, team and department to update on global regulatory standards, policy and procedural changes
- Coached employees through day-to-day work and complex problems.
- Planned and executed internal audits across all departments to identify non-conformance, involving root cause analysis, diagnosis and troubleshooting with corrective actions
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Built, developed and maintained a strong operating relationship between quality control and processing functions
- Retained high standards of quality assurance across the factory floor as supervisor of 15 production floor areas
Sales Consultant
Tau Veevoere
Rustenburg
01.2014 - 03.2020
- Met with existing Farmers and prospect Cattle Breeders to discuss business needs and recommend optimal animal feed and nutritional solutions
- Used consultative sales approach to listen carefully to client needs and recommend desired products and services.
- Developed and delivered engaging sales presentations to convey product benefits.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Negotiated contracts with clients and developed relationships with key personnel.
- Collaborated with cross-functional teams to identify and address customer needs.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Developed and implemented sales strategies to increase profits.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong rapport with customers and created positive impression of business.
General Manager
Unlimited Solutions Africa
Johannesburg
11.2011 - 05.2014
- Introduced new methods, practices, and systems to reduce turnaround time.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Analyzed market trends and competitor activities to create competitive advantages.
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Sales Executive/System Consultant/Account Manager
Wetrok Head Office
Johannesburg
08.2003 - 10.2011
- Awarded sales Performer of the year 2005, 2006, 2007
- Awarded National Sales Achiever of the year 2007
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Established Food Hygiene Division, generating 100 000ZAR in Revenue within 3 months of the newly established division
- Secured Major contract with Compass Group - National Food Services contract
- Created and implemented successful sales campaigns to drive leads and increase sales.
- Developed and implemented account management plans to establish customer satisfaction.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
Sales & Marketing Manager/F&B Manager/Ekuthuleni
Lodge
Pretoria
12.2000 - 12.2003
- Managed sales promotions and marketing strategies on major social media sites - increased sales with 30% year on year within first year
- Produced strong revenue numbers and continued promotional success with continued coaching of sales and marketing teams.
- Performed competitive analyses and adjusted sales and marketing strategies accordingly.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Spearheaded successful branding initiatives, sales strategies and public relations approaches to underpin and enhance marketing campaign deployment.
Food Service Manager
Ekuthulen Lodge
Vaalwater
12.2002 - 12.2023
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Tracked food production levels, meal counts, and supply costs.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Reviewed and approved employee schedules and timesheets.
- Developed and implemented customer service standards and best practices to enforce compliance and meet criteria requirements.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Developed unique events and special promotions to drive sales.
- Purchased food and cultivated strong vendor relationships.
- Verified prepared food met standards for quality and quantity before serving to customers.
Education
National Diploma - Food Service Management
Tshwane University of Technology
01.1998 - 04.2000
High School Diploma -
Hoërskool Bergist
Rustenburg 04.1993 - 04.1997
Licenses & Certifications - FSSC22000 Lead Auditor
Berau Veritas
Johannesburg 07.2019 - 07.2019
Certification - Poultry Meat Examiner
ADCP
10.2021 - 01.2022
Skills
Product and service knowledge
undefinedCertification
IRCA Lead Auditor
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Timeline
Senior Food Safety & Quality Assurance Specialist
Rotech Condition Monitoring, RCM
10.2022 - Current
Certification - Poultry Meat Examiner
ADCP
10.2021 - 01.2022
QC Site Manager
Goldi Standerton Primary Processing Plant, Astral Foods
07.2021 - 10.2022
Licenses & Certifications - FSSC22000 Lead Auditor
Berau Veritas
07.2019 - 07.2019
Supplier Compliance Auditor (Remote)
Nando's
03.2018 - 06.2021
TQMS Coordinator
Fouries Poultry Farms t/a Chubby Chick
02.2016 - 03.2018
Sales Consultant
Tau Veevoere
01.2014 - 03.2020
General Manager
Unlimited Solutions Africa
11.2011 - 05.2014
Sales Executive/System Consultant/Account Manager
Wetrok Head Office
08.2003 - 10.2011
Food Service Manager
Ekuthulen Lodge
12.2002 - 12.2023
Sales & Marketing Manager/F&B Manager/Ekuthuleni
Lodge
12.2000 - 12.2003
National Diploma - Food Service Management
Tshwane University of Technology
01.1998 - 04.2000
High School Diploma -
Hoërskool Bergist
04.1993 - 04.1997
IRCA Lead Auditor
FSSC v5.1 Bridging Course
PME Training (passed)
CPD (UK) Certified
Languages
English and Afrikaans (both well versed), Sepedi (limited)
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