Promise Shilakoe

• Log and update all open tickets and Service requests on system.
• Update customers online system (Synergy). Updates and close logged calls with latest updates and comments as per IR and engineer's comments.
• Calling branches and engineers for possible ETA and closing details required.
• Handle escalation
• Provide hourly feedback/updates on Store downs.
• logging health check calls
• Request for quotes on Tablet calls
• Running daily report on open / closed calls.

• Skilled at working independently and collaboratively in a team environment.
• Managed time efficiently in order to complete all tasks within deadlines.
• Updating client's information
• Providing newly joined team members information
• Signing new members joining the party

• Receives and routes business correspondence to correct department and staff member's. • • Answer daily phone calls to field inquiries from clients seeking information. • Collects, arrange and input information into database system. • Assist various departments with change by communicating new improvements plans and expectation. • Keeps reception area neat and clean to give visitors positive first impression. • Prepare packages for shipment, pickup and courier services for prompt delivery to customers. • Prepare Invoices and monthly invoices.

• 1st level support for all desktop and laptop users

• Joining pcs on the domain
• MS Office Application suite • General network support and troubleshooting • Documentation skills • Problem and incident management.
• Understanding LAN and WAN with basic trouble shooting
• Printer support and troubleshooting • Hardware troubleshooting and diagnostics • System support for all clients as per SLA
• Timeous escalation when unable to resolve problems/ issues timeously • Requesting and coordinating vendor support.

Technical training

Learnership completed successfully.

• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Addressed customer needs and made product recommendations to increase sales.
• Float management • Customer service • Scanning items purchased • Printing of Pink and white slips • Picking and catching up of money.