PRISKILLA KAMHULU
Express Consultant
Walvis Bay
Summary
Resourceful Bank Consultant with 7 years’ experience in providing comprehensive financial solutions and exceptional customer service to clients within the banking sector. I hold a bachelor’s degree in Economics, I am seeking a new opportunity at a reputable financial institution that allows further career growth and where educational and professional experience can be leveraged to bring value to customers whilst facilitating defined corporate goals.
Overview
7
7
years of professional experience
9
9
years of post-secondary education
4
4
Certifications
3
3
Languages
Work History
Express Consultant
Standard Bank Walvis Bay Branch
Express Consultant
Standard Bank Kuisebmund
05.2018 - Current
- Deals with customer enquiries, ranging from product questions to customer account activities
- Issues ATM cards according to laid down procedures
- Attends to daily increase / decrease of Card limits, as per customer demand
- Processes stop payments, debit orders, cheques and standing instructions according to laid down procedures
- Issues provisional statements, balance and other enquiries according to laid down procedures
- Amends Electronic Account Payment (EAP) beneficiaries according to laid down procedures
Team Leader Agency- (Relieving on Saturdays Only)
Standard Bank Kuisebmund
05.2021 - 10.2022
- Ensures that the team attend to customers, understand what matters to the customer and delivers against those demands
- Ensures that the team take ownership of every cash demand and provides the customer with an immediate response
- Supervises Tellers’ productivity, service standards, quality and accuracy of work
- Ensure that cash limits at Tellers are strictly adhered to
- Ensures that telephones are answered, and calls are returned promptly
Universal Consultant- (Relieving)
Standard Bank Kuisebmund
07.2019 - 12.2020
- Opens new accounts (including onboarding), transfers, amends and closes accounts according to laid down procedures
- Explains credit loan facility options and qualifying criteria to customers
- Acquires and opens new business accounts and cross sells at account origination according to customer needs
- Processes scored credit applications within the confidential limit of authority and Behavioral Risk Indicator (BRI) scores
- Accurately and efficiently processes customer mandates / documentation requirements for banking facilities
Frontline Support Officer -( Relieving)
Standard Bank Walvis Bay
09.2017 - 04.2018
- Attends to related telephone calls and customer queries
- Assisting enquires with ordering and receiving cheque books for customers
- Issuing of Bank guarantee Cheques
- Sending customers instructions to Stanlib Namibia
- Attending to QDMS queries received from customers
Account Support Officer -(Relieving)
Standard Bank Walvis Bay
04.2017 - 08.2017
- Process and maintain related documents and records from consultants
- Transfer funds or link accounts according to customers instructions
- Complete mandates and signature cards accurately
- Attend to early repayments and issue confirmation letters to customers
- Resolve account detail queries and problems within laid down time frames
Waste Clerk
Standard Bank Kuisebmund
10.2016 - 03.2017
- Ensure that the appropriate accounts are correctly transacted upon
- Captures consolidated payments and capture data on Microsoft BA21
- Assist with the balancing of POD Suspense Accounts
- Ensure Clearing rules and procedures set by BON is adhered to
- Ensure that all tallies and Audit Trails are printed at the end of the day
Education
Bachelor of Technology - Economics
Namibia University of Science and Technology (NUST)
02.2012 - 05.2016
Grade 12 - Namibia Senior Secondary School( NSSCO/H)
Ongha Senior Secondary School
2007.01 - 2011.10
Skills
Product Knowledge
undefinedAccomplishments
Top 5 Salesforce Creator
Funeral Policy Leading Champion
Certification
Driving Ecosystems Episode 1 & 2
Hobbies
Listening to music
Singing
Watching TV
Reference
1. Mrs Merlin Gertze
Team Leader Service Centre
Standardbank Walvis Bay- Kuisebmund Agency
Tel: 064 284 900
Cell: 0818867034
Email: Merlin.Gertze@standardbank.com.na
2. Mrs Sonia Norris
Branch Manager
Standardbank Walvis Bay
Tel: 064 2011 202
Cell: 0817671095
Emai: Sonia.Norris@standardbank.com.na
3. Mr Eden Shipanga
Senior Lecturer
Namibia University of Science and Technology
Tel: 061 207 2738
Email: eshipanga@nust.na
Timeline
Team Leader Agency- (Relieving on Saturdays Only)
Standard Bank Kuisebmund
05.2021 - 10.2022
Universal Consultant- (Relieving)
Standard Bank Kuisebmund
07.2019 - 12.2020
Express Consultant
Standard Bank Kuisebmund
05.2018 - Current
Frontline Support Officer -( Relieving)
Standard Bank Walvis Bay
09.2017 - 04.2018
Account Support Officer -(Relieving)
Standard Bank Walvis Bay
04.2017 - 08.2017
Waste Clerk
Standard Bank Kuisebmund
10.2016 - 03.2017
Bachelor of Technology - Economics
Namibia University of Science and Technology (NUST)
02.2012 - 05.2016
Grade 12 - Namibia Senior Secondary School( NSSCO/H)
Ongha Senior Secondary School
2007.01 - 2011.10
Express Consultant
Standard Bank Walvis Bay Branch
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