Bernice Katjitundu

Dealing with walk in customer's enquiries ranging from product questions to customer account activities.

Evaluating clients needs and expectations and deliver exceptional service to them.

Collaborate with cross-functional teams to successfully deliver solutions for the clients.

• Attend to cheque encashment, savings withdrawals, cheque and cash deposits in line with laid-down procedures.
• Disbursed cash and cheque accurately while maintaining security of cash drawers.
• Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
• Processed customer transactions promptly, minimizing wait times.
• Assisting customers with account enquiries, resolving issues promptly and professionally.

• Completed data entry tasks with accuracy and efficiency.
• Followed established procedures to enter and process data correctly.
• Organized, sorted, and checked input data against original documents.
• Scanned documents and saved in database to keep records of essential organizational information.