Priority Moyo
Call Centre Assistant Manager
Johannesburg,GP
Summary
Dynamic Assistant Call Center Manager at LJI International, skilled in training coordination and staff motivation. Developed impactful training materials, achieving significant cost savings through vendor negotiations. Expert in call center operations and problem-solving, fostering teamwork and enhancing service integration for improved efficiency.
Overview
17
17
years of professional experience
1
1
Language
Work History
Assistant Call Center Manager
LJI International
05.2008 - Current
- Developed comprehensive training materials for new hires, ensuring consistent knowledge and skill development across the team.
- Achieved cost savings by negotiating contracts with vendors and implementing cost-effective solutions within the call center.
- Provided ongoing support to direct reports through individualized development plans tailored toward specific goals aligned with company objectives.
- Coordinated efforts between multiple departments for seamless integration of services, eliminating redundancies that hindered workflow efficiency.
Education
No Degree - Paralegal
LSSA
Pretoria, South Africa 04.2001 -
No Degree - Generic Management Skills Programme
CREDO BUSINESS COLLEGE
Pretoria, South Africa 04.2001 -
No Degree - Office Administration
UMMA INSTITUTE
Johannesburg, South Africa 04.2001 -
Skills
Empathy and patience
Call center operations
Task delegation
Training coordination
Staff motivation
Call monitoring
Report writing
Documentation expertise
Teamwork
Customer service
Time management
Problem-solving abilities
Timeline
Assistant Call Center Manager
LJI International
05.2008 - Current
No Degree - Paralegal
LSSA
04.2001 -
No Degree - Generic Management Skills Programme
CREDO BUSINESS COLLEGE
04.2001 -
No Degree - Office Administration
UMMA INSTITUTE
04.2001 -