Summary
Overview
Work History
Education
Skills
Timeline
Generic

Priority Moyo

Call Centre Assistant Manager
Johannesburg,GP

Summary

Dynamic Assistant Call Center Manager at LJI International, skilled in training coordination and staff motivation. Developed impactful training materials, achieving significant cost savings through vendor negotiations. Expert in call center operations and problem-solving, fostering teamwork and enhancing service integration for improved efficiency.

Overview

17
17
years of professional experience
1
1
Language

Work History

Assistant Call Center Manager

LJI International
05.2008 - Current
  • Developed comprehensive training materials for new hires, ensuring consistent knowledge and skill development across the team.
  • Achieved cost savings by negotiating contracts with vendors and implementing cost-effective solutions within the call center.
  • Provided ongoing support to direct reports through individualized development plans tailored toward specific goals aligned with company objectives.
  • Coordinated efforts between multiple departments for seamless integration of services, eliminating redundancies that hindered workflow efficiency.

Education

No Degree - Paralegal

LSSA
Pretoria, South Africa
04.2001 -

No Degree - Generic Management Skills Programme

CREDO BUSINESS COLLEGE
Pretoria, South Africa
04.2001 -

No Degree - Office Administration

UMMA INSTITUTE
Johannesburg, South Africa
04.2001 -

Skills

Empathy and patience

Timeline

Assistant Call Center Manager

LJI International
05.2008 - Current

No Degree - Paralegal

LSSA
04.2001 -

No Degree - Generic Management Skills Programme

CREDO BUSINESS COLLEGE
04.2001 -

No Degree - Office Administration

UMMA INSTITUTE
04.2001 -

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Priority MoyoCall Centre Assistant Manager