Princess Nomakhosazana Madzibane
Cosmetic Consultant
Germiston
Summary
Proven leader and dedicated team player with a track record of elevating customer satisfaction and driving sales growth at Dis-Chem Pharmacy. Leveraged strong communication skills and problem-solving abilities to resolve customer complaints efficiently, boosting loyalty. Excelled in multitasking and adaptability, ensuring high-quality customer service and operational excellence.
Overview
11
11
years of professional experience
Work History
Cosmetic Consultant
Dis-chem Pharmacy
10.2019 - Current
- Assistant Cosmetics Manager.
- Delivered product demonstrations and sample applications, raising exposure of key brands.
- Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
- Protected store assets and inventory via loss prevention procedures.
- Offered make-up tips and popular tutorials in alignment with latest trends.
- Applied merchandising and housekeeping procedures, adhering to corporate, and brand standards.
- Enhanced customer satisfaction by providing personalized skincare consultations and product recommendations.
- Contributed significantly toward building a welcoming store atmosphere by actively engaging with customers and offering genuine advice.
- Provided exceptional customer service by addressing concerns promptly and professionally, maintaining a positive store environment.
- Conducted regular inventory audits to maintain accurate stock levels, minimizing losses due to expired or damaged goods.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Listened to customer needs and desires to identify and recommend optimal products.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Assisted in organizing promotional events and product launches, drawing larger crowds and boosting brand awareness.
- Resolved customer complaints efficiently, upholding the company''s reputation for excellent service standards.
- Managed appointment scheduling for makeup services, ensuring timely service delivery for all clients.
- Facilitated staff training sessions on various cosmetic products, improving team knowledge and enhancing client interactions.
Cosmetic Cashier
Dis-Chem Pharmacy
01.2017 - 09.2019
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Set up new sales displays each week with fresh merchandise.
Cashier
Dis-Chem Pharmacy
10.2013 - 01.2017
- Cashier of the year for 2014.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Retail Learnership Customer Service Reliver
Dis-Chem Pharmacy
10.2013 - 10.2014
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Delivered personalized recommendations based on individual customer needs, driving sales growth.
- Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Negotiated successful resolutions between customers and the company during disputes or disagreements.
- Utilized CRM software to track customer interactions, ensuring consistent follow-up and issue resolution.
- Distributed information to in-store guests and answered questions to serve needs and drive sales.
- Kept customer spaces clean, neat and organized for maximum appeal.
Education
Bachelor of Arts - Communication Studies
University of South Africa
Johannesburg, South Africa 04.2001 -
Higher Certification - Social Auxiliary Worker
University of South Africa
Johannesburg, South Africa 04.2001 -
Higher Certificate - Business Management
IQ Academy
Johannesburg, South Africa 04.2001 -
National Certificate - Business Administration Services
Service Sector Education And Training Authority
Johannesburg, South Africa 04.2001 -
No Degree - Matric
Masithwalisane Secondary School
Vosloorus, South Africa 04.2001 -
Skills
Teamwork and Collaboration
Timeline
Cosmetic Consultant
Dis-chem Pharmacy
10.2019 - Current
Cosmetic Cashier
Dis-Chem Pharmacy
01.2017 - 09.2019
Cashier
Dis-Chem Pharmacy
10.2013 - 01.2017
Retail Learnership Customer Service Reliver
Dis-Chem Pharmacy
10.2013 - 10.2014
Bachelor of Arts - Communication Studies
University of South Africa
04.2001 -
Higher Certification - Social Auxiliary Worker
University of South Africa
04.2001 -
Higher Certificate - Business Management
IQ Academy
04.2001 -
National Certificate - Business Administration Services
Service Sector Education And Training Authority
04.2001 -
No Degree - Matric
Masithwalisane Secondary School
04.2001 -
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